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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
macsint
5/12/2020
Great service, very friendly and with a positive attitude. the technician explain everything he did and the next steps coming.


M
Mindy
5/12/2020
Marcos was polite and was willing to deal with my son who had to tell him where all the spider webs were.


Cynthia W
5/12/2020
Tom Lauderdale was prompt, insightful, and did a great job. He thoroughly looked over the areas that needed treatment and proceeded to do the work. He was also willing to answer any questions.


H
Holly I
5/12/2020
Taylor was very professional and thorough. He answered all my questions. And, explained all the pests/insects he would be treating and what he was using to treat.


C
Carley C
5/12/2020
Super impressed with Aptive! There was quite a number of ants and other insects in my backyard, but Aptive rep Reagan put my mind at ease. She even added flea and tick control for my dog for free. I like that they are an environmentally conscious company that provides quality products at an affordable price.. Just one day after I signed up they sent technician Jeff Brooks to my house. He was very professional and made the whole process easy and quick. Highly recommend them for pest control!


D
David
5/12/2020
Sergio exceeded my expectations. He made very effort to ensure I was completely satisfied with the level of service received.


M
Michelle T
5/12/2020
Very friendly and explained contract again. He seemed very thorough. Thank you!


yecawuvs18
5/12/2020
He was very respectful, informative and professional. He also made sure I didn't have any further questions. He answered any i had.


longandrew92
5/12/2020
Donald Henry did a great job. Efficient and very nice. He had his PPE on and kept his distance.


Tracy B
5/12/2020
I have never signed up for a pest control company before as I have done everything myself, so I was very leery and skeptical when the sales rep knocked on the door, so when Grayson came out I was put at ease immediately when Grayson explained everything and even took the time to listen to my wasp and ant issues. Grayson even had me direct him where the issues were and he took care of the wasps (there we several) nests immediately. His thorough attention to detail and knowledge of the issues was impressive. I do hope Grayson can continue to service my home going forward as this will be one of the reason I will continue service next year.



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