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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
M
Michele A
5/21/2020
He was the best! Very polite abd a good listener. He explained everything and I would highly recommend him again

B
Brenda R
5/21/2020
Welcome back Curtis! As always you do an excellent job! Thank you.

abrowner24
5/21/2020
Sergio was very thorough, knowledgeable, and efficient. He discussed the carpenter ants with me, giving me important information. He is an excellent representative of Aptive!

H
Heather H
5/21/2020
This was a terrible service. There are wasps nests all over the back of the house as well as spider webs and it’s prey still hanging from them. I approached the technician when he was in his truck and asked about the wraps and the spider egg sacks. I was assured the wasp situation was fine (told it was because of the water in my grass) however there are multiple nests still there along the. Back along the windows. Very visible. There are still multiple webs in the corners of the windows in the back. This was observed just moments after the technician left. The time he spent on my house is unacceptable.

J
John K
5/21/2020
Jason was very courtous and knowledgeable about moles and voles. He reloaded my 2 traps with the poison food for these rodents. You have a dedicated and professional technician with Jason.

Kevin F
5/21/2020
Pablo was awesome! Showed up early which was perfect and took out some wasp nests even!

T
Teresita R
5/21/2020
Polite and friendly. Explained in detail and walked me through the service he performed in the yard.

Lisa J
5/21/2020
I was not home but they txted me and asked if I needed any areas that needed sprayed. I thought that was very nice. 5 stars for sure. Lisa

M
Moira D
5/21/2020
Very helpful and professional. He addressed any problems and gave solutions. Thank you.

lucilappina
5/21/2020
Muy respetuosa persona trabajo muy profesional seve que le gusta su trabajo lo observé y iso el trabajo cuidadosamente en cada espacio y sin tardarse mucho gracias.

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