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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
S
Suzanne G
5/27/2020
They did a very nice job. Both men provided excellent customer care. Thank you.


J
Jessica W
5/27/2020
I have had several Aptive technicians I have worked with and Linda by far is one of the best. She called ahead and checked in upon arrival per my request. She clarified what the concerns were before she took care of the problems. At the end she let us know she finished and sent us specifics to her service. Thank you! I highly recommend Aptive with Linda as the technician!


Keith S
5/27/2020
Jonathan did a great job. Listened to my concern about the ants and he did some extra work to handle the problem.


Joshua M
5/27/2020
The technician that came out was very detail oriented and friendly. I pointed out areas of concern and he made sure to take care of them. He also went above and beyond by cleaning around my shed as well.


Shannon G
5/27/2020
Cole was informative and thorough during his visit and explained services for the day and what to expect on future visits.


eminion72
5/27/2020
we were home , she did not let us know she was here. her list was bogus, half of the list i do not even have. backyard not done, dogs would have gone nuts. spiders are all over the place. my sun room next to my garage ( were both cars were parked at the time) is my main entrance to the house could use some aptive attention. stink bugs are out of control , i know they are not your problem, but they are horrible . my daughter noticed your employee work the front of the house and the side. my backyard has an extremely heavy wooden gate that needs to be lifted to open. so that did not happen. acknowledge the home your working on if you notice multiple vehicles in the driveway. ask ( what...Read More


P
Pam M
5/27/2020
Vernill Roberts was friendly and reviewed what he would be doing. He answered any questions I had.


M
Michael B
5/27/2020
The person applying the insecticide was very open-minded and willing to listen to our concerns. He genuinely seemed concerned and wanted to make things correct. He stated that the rain would not effect the application.


Karen J
5/27/2020
Very polite and informative. Explained what was going to be treated today.


A
Aundre G
5/27/2020
Very detailed approach. Showed much patience. Very respectful person to person. Professional demeanor.



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