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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
sm3rain
6/1/2020
The technician walked on my property unannounced. Since I have an invisible fence, My Young dog was outside and approached him barking. Your technician sprayed my dog with something that I’m Not sure of what it was because, he did not clearly explain when I asked him. I am very concerned that he sprayed my dog with a pesticide. I explained that my dog was not aggressive, but his response to me was “Well I don’t know that, and I have to protect myself.“ His Attitude and actions were not acceptable.

R
Raymond C
6/1/2020
Everything was done outside the home but when I signed up I asked for treatment inside home. I would like to know the reason that wasn’t done.

gisellelyn00
6/1/2020
Marvin called upon his arrival and wrote a very detailed description of the work he performed. Thank you!

Kellie P
6/1/2020
Nice job, listened to my concerns then took care of my yard. Nice guy.

tbar4347
6/1/2020
Edward is thorough and courteous. He is attentive to my needs.

J
Julie C
6/1/2020
Shannon is great. Very professional, good manners and gave me a patient explanation. Glad to have switched to your services.

smackin1957
6/1/2020
Ryan was very helpful and did an excellent job. He listened to my concerns and explained every he was doing. He did a very good job of letting me know when my dogs were allowed to be out along with explaining everything he was applying. You can send him back anytime! Thankyou, Steve Mackin

N
Nancy A
6/1/2020
The engineers were very pleasant. But the treatment didn't work for our red ants. Two weeks after application we had two big red ant hills in our yard. I was told to reach out if I say any new bugs after the first couple days. Let me know what the next steps are.

M V
6/1/2020
The technician did well but when we phoned a few days later to say we also had a rodent problem we were told that was an extra charge. The young man who signed us up said It was included when I asked him specifically, because we’ve had the problem previously. How can you be a good company based on dishonesty?

B
Betty S
6/1/2020
OMG, she was wonderful... Professional, yet at the same time very personable.. She explained everything to me as she performed the work. I really could not have asked for more! Ms D was outstanding!

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  • Residential and commercial pest control 
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