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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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D
Derrick W
6/5/2020
Spider webs were still seen under lights near corners and doors. Did extremely fast and poor job. Total time was under 30 min. I don’t think he sprayed the entire house. Afterwards he sprayed the ditch until his canister was empty. I would like for someone different to come out and complete the job that I paid for!


M
Melissa C
6/5/2020
Melissa did a great job in treating all the areas in and outside of our home and explaining everything along the way. She was exceptional and certainly an employee I would want on my team!


N
Nancy M
6/4/2020
Thank you for coming. I had forgotten that the second round was only a month out. I was not able to be here when you came on Wednesday. Could you please come back and treat the inside of the house? Thank you =)


shokoufeh07
6/4/2020
Sorry for delayed rating. I was very happy with my technician and the service provided . Thank you .


S
Shannon M
6/4/2020
Going forward, please contact me 24 hours prior to application to let me know exactly what time the technician will arrive- we have a 4 month old puppy that is outside in the fenced yard most of the day so we need to know when to keep him inside. Thank you


J
Justin S
6/4/2020
Jahquan came out on time and did a through job applying our treatment. He went out of his way to address all of our questions and concerns. Thank you and I am looking forward to spending the rest of the quarter pest free.


J
Jeff
6/4/2020
Shawn represented the company in a highly profession manner during the entire service. He was very knowledgable and personal in his approach to the requirements of what we specifically needed. He confirmed that all expectations were met and allowed us several opportunities to stress any additional concerns. People like him is a main reason that I will continue to use this company for years to come. Please provide this fine gentleman with compensation and/or positive feedback! Job well done, thanks to Shawn.


R
Rosa J
6/4/2020
Very polite and respectful and was fast and efficient. We love that all the cobwebs we can never reach are gone. Really glad the bugs and slugs will no longer be eating our plants.


kelseymarie2109
6/4/2020
We have been struggling with ants lately and Aptive has been out several times. I was about at wits end once we found them in our daughter’s bedroom. Naturally, this happened right before a holiday weekend, but a sweet lady on the phone validated my concerns and promised a technician would be out as soon as possible. The following week we were so blessed to have Danny Gonzalez come to our home. His kind, compassionate, and professional demeanor was exactly what we needed in that moment. Danny educated me more about ants and why we see the patterns we see. He also walked the perimeter of the house with me (at a safe social distance of course) and pointed out several problems area and...Read More


D
Dylan D
6/4/2020
Dejon Allen Performed our service today. He was professional and told me what actions he would be performing. Seemed to do a thorough job and wrote up detailed notes on the invoice. Thank you.



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