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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Cecilia K
6/8/2020
We were home all day and to my shock and horror I got a notice saying my house had been serviced when we were waiting all day since I had a text saying my appointment was changed from 1 to 3 pm. I am VERY disappointed in your company that had charged me for a service you didnt render. Not did this service personal try to contact us.


Debbie M
6/8/2020
James did a very thorough job deducting where the wood bees were coming from and getting rid of them. Very good worker.


casye23
6/8/2020
I'm sorry to say that I don't remember the technician's name! But the picture on my email is correct. He was courteous and professional, and most thorough, and paid attention to the areas around & under my decks, explained everything. Haven't seen an ant inside this house since he did the application. I've had spraying done in the past but it wasn't very effective so I am pleased with the Aptive results! Thank you! Charlotte Eskay


patrickjflores
6/8/2020
Did a good and professional job. Helpful and able to answer questions.


T
Theresa W
6/8/2020
Greg was polite, quick and efficient. We would be pleased to have him back for our next visit.


edweird06
6/8/2020
I felt that James was very thorough and explained the service well. It was very much appreciated.


M
Misael D
6/8/2020
He is really fast doing his job. He explained to me everything that he did.


A
Ashley N
6/8/2020
The technician was very nice. I was told we would have rat traps placed by the first person who came to our door. The technician said we should until we see evidence. I don’t want them to come at all. Also he was here less than 20 minutes which seems odd with the space of my back yard. Also there was only snail granules in a few places, when they are an issue everywhere.


D
DeAnna R
6/8/2020
We were sold our service onMay 28, 2020. Mike(don't have last name) was a very knowledgeable about your products and service. He was also genuinely pleasant to talk to and was a very competent sales person. Had our first service appointment on May 30, 2020. Zack Finn arrived at the exact scheduled time ready to work. He was very pleasant and did a great job with the initial spray!!!! Due to the fact that we have only our first service....we do not know how the product works but am anxious to see if it will solve the problems we have with different pests. We do prefer to have the "SAME" service pro coming to our home because we like to get to know them, and like for them to know us...Read More


K
Karen L
6/8/2020
Thank you for getting the job done. Wonderful, this is more than I expected.



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