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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Steve G
6/25/2020
He was on time helpful and professional thanks explaining everything his was to do.


E
Erica F
6/25/2020
I signed up with Aptive just this week, so Monday, June 22. I almost cancelled as they repeatedly got my appointment time wrong and I thought oh boy, is this the way it's going to be for the rest of the year?! Well, Tyree's customer service was awesome and he more than made up for the issues with scheduling! Very knowledgeable about his work, focused on getting the job done, and doing it right and well. He spoke with me about everything he was going to do before starting the first task. He explained things well and was able to answer each question politely, with no frustration. He wore a mask and shoe covers, which I had forgotten to even ask about, so he did that on his own. My appointme...Read More


R
Ray M
6/25/2020
Excellent and fast service. Left traps to deal with rodents which was greatly appreciated.


B
Beverly M
6/25/2020
She was very professional and knowledgeable about what she was doing. She satisfactorily answered all my concerns.


T
Tayo
6/25/2020
Very cautious and detail. I must commend his attention to detail when he was removing the webs applying the product. Well done!


Rosemary F
6/25/2020
NEXT TIME YOU COME COULD YOU PLEASE KNOCK ON THE DOOR FIRST BEFORE JUST GING IN OUR BACKYARD TO SPAY YOU STARTLED MY DAUGHTER. THANK YOU.


E
E M
6/25/2020
Ethan did a wonderful job communicating and asking questions to find out our specific needs. He was efficient and a great representative for the company. Always a wonderful experience with Aptive. 🙌🏽


alammori
6/25/2020
I was a Terminix customer for six years. I was pissed of that they didn't give me a close date to treat ants around and inside my house.Someone from Aptive shows up on my door and promise a great experience. My first treatment was June 11, 2020. Technician told me that it will take 4 days and I shouldn't see ants anymore. Today June 25, 2020 I see ants inside my home and a mass of ants in front my house door around the garage entrance. I gave Aptive so many call and had no response and when I succeeded to talk to someone, he simply put me on hold and never got back with me. I tried to contact Aptive online through their website but I had to chat to someone who said it will make sure an ag...Read More


Craig L
6/25/2020
Your technician was courteous and professional. He did a great job.


D
Daniella O
6/25/2020
Jonah is polite, professional and super quite I didn't even hear him!! He even locked my black gate before leaving!!!!



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