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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Rosemary P
6/29/2020
Joe was very efficient, professional, and friendly. He even took away two mice we caught overnight in our basement. Joe is a wonderful employee for your business.


kelstonwoolard
6/29/2020
We had a re-service scheduled for the window of 8am to 12 pm and I had asked specifically when calling about scheduling to please give me a 30 minute call ahead. The reason being is since we wanted the interior sprayed (we have quite a bit of spider/earwig activity in the house) and since I have children I needed to have notice so I could get out of the house in time. My husband had worked around his busy schedule to be able to take the morning off to be home so we could have interior spraying done (this was the whole point of the re-service). The kids were still in bed when the doorbell rang twice around 8:30am because I was relying on that 30 minute call ahead, just as I was told would ...Read More


K
Karen
6/29/2020
Tanner did a great job! Very through and friendly! He's welcome her again anytime! Thank you!


B
Betty B
6/29/2020
My experience with Aptive has been positive. Eric Strother was so easy to work with - very professional, courteous and knowledgeable. Gave me option to delay exterior retreat due to heavy rain. He did an outstanding job !!!


A
Adrianna B
6/29/2020
Thank you for the service it was quick and efficient. Love Aptive.


Janette S
6/29/2020
Cody McKee was a great guy. Explained the service, how and when it would be performed. The technician that came out was very personable, explained what he was going to do..etc. My only concern was the fact that it was raining extremely hard and I did not understand how any kind of treatment could be effective under those conditions. I do hope the follow up treatment that will be performed sometime this week or next will not be done in the rain. I am still seeing wasps around the front of our house and on our back deck.


M
Michael C
6/29/2020
This was our first treatment - Dejon was our tech, was on time, and took the time to chat with us about what he was going to do, what he was looking for, and when the next visit would be, as well as answer our questions. We look forward to the positive results that are promised by Aptive!


E
Ellen R
6/29/2020
Ravenna Ohio branch. No local contact. Great a pushing sales. Sent tech that checked my garage window, left and charged for my house exterior spray! Not according to the camera!


travissgordon
6/29/2020
Contacted Aptive through the app after discovering something troublesome in the yard. They got back to me after one business day and had a technician scheduled for later that afternoon. Ricardo was kind, didn’t make me feel dumb, and explained everything he was going to do before and after he took action.


V
Virginia J
6/29/2020
Monty Benjamin was the tech who serviced my address today.He was punctual ,polite and expeditious. I’m pleased with the service;thanks so much.



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