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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
anhill73
7/1/2020
Robert was awesome! Very nice and thorough! He asked about any concerns and then addressed them immediately!! Professional as always!!


P
Paul B
7/1/2020
My service representative was outstanding. He was attentive and provided great all around service. He provided specific details of the work performed and noted the insects that he encountered. I am very pleased with the service provided and highly recommend Aptive for pest control.


Brittany D
7/1/2020
Jared was professional, very considerate of staying 6 ft away and very helpful with all my questions.


mircat94
7/1/2020
I’m voting 2.5 stars right now because I think the employees at aptive are great. Great face to face energy. Nice people. but. I’m positive that the product has not worked at all. I still have ants. The same number as before. I have a lot of beetles infesting my yard. I’m talking chunks of 25-40 beetles all on top of each other on different plants. Am I just paying for ant treatment that doesn’t work I thought there was more to the package I purchased? I would like my money back.


deb.pytel50
7/1/2020
thank you Sara. would like to keep you as my Service Pro. Deb & Charlie. see you soon.


chiapperinm
7/1/2020
He is very polite but I don't feel he did a good enough job. He was here maybe 15 minutes. There were a lot of cobwebs everywhere after he left and I truly doubt that the spraying he did will make much of a difference. I've already requested by email to cancel any further services and to be removed from your email list.


Kelly B
7/1/2020
I will not rate even 1 star. I see no evidence of flea/tick control granular in the yard at all. I watched from in my office. The only thing I observed was knock down under eve of house and spray around edge of house. The gazebo is still full of spider webs and eggs. I also saw a small container of granular that the tech closed and put back into his truck. I have a large lot and expected to see the use of a drop spreader to cover the entire yard. No one answered when I called yesterday and after several minutes went to voicemail and had to leave a message. Please cancel my service. I will use my lawn care for future treatments.


Elizabeth S
7/1/2020
Shawn did a complete job on the outside of my home and when I complained about centipedes/spiders on the inside, sprayed inside. Also provided me with two glue boards to capture more.


Venus E
7/1/2020
Brandon Spelman was absolutely awesome! Courteous, kind, professional and helpful! Very appreciative that he came out to work on our house.


Jami D
7/1/2020
Very thorough job spraying our patio and pool area. He got around everything.



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