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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
M
Michael B
7/4/2020
Mr. Gipson was very professional and answered all of my questions which made the process very quick and easy !! Thank you !


C
Cheryl M
7/4/2020
I did not get a call before he arrived, which was requested. When I saw him in my backyard, I specifically asked him to treat the grass for fleas and ticks and to do the inside of the house because we had had pests. He did not do either!


Ed G
7/4/2020
just started my service the salesman explained everything the coverage would include, on the first service they were supposed to take down all wasp nest, did not do this. the special price for starting i paid when the sales man was here only to be billed for the same amount. the first service was spotty at best, since they were here we have had more pests crawling around than I ever had doing it myself. I have emailed them questioning the billing with no response. Now I am waiting for a return service. not a good way to start guys


M
Molly K
7/4/2020
Tech was on premises for maybe 10 minutes. This is a large property and a little more attention for our $140/mo would be appreciated rather than a cursory spray around the house.


D
Darlene J
7/4/2020
Our tech clearly explained what he was going to be doing to treat my yard and protect my house from pests. He especially targeted ant colonies, wasp nests and ticks which were my major concerns. He let me know when he gad completed the job and filled me in on my next treatment. Everyone was so professional and exceptional from the sales team through the techs.


F
Francis M
7/4/2020
Andrew Hahn completed our quarterly service yesterday. Andrew went above and beyond our expectations and was very sensitive to our concerns. Andrew exhibited excellent customer service skills . We would love to have him do our next service!!!


F
Florence S
7/4/2020
Jennifer Oxley did a very good and thorough job. She was conscientious about getting anything that might be hanging onto the eaves, not to mention that she sprayed around the property efficiently.


L
Laura G
7/4/2020
I was not informed when someone would be here so I didn't see him come. Did you treat around my trees and my garden (the area I'm concerned the most with)?


Tammy S
7/4/2020
There is a note on my account to call or text prior to coming. That did not occur, so only received a partial treatment. Technician should be treating ant hills in the yard but that did not occur


gerickson
7/4/2020
I wanted to say thank you to Jackson Henderson for the great job he did for me yesterday. Jackson was very polite, efficient and thorough in his service to the interior of my home. Jackson is a great representative for Aptive Pest Control .



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