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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Galen B
7/9/2020
Daniel was professional and concluded our service appropriately. We appreciate his service.


G
George H
7/9/2020
Brandon was very thorough and did an excellent job in treating our home. He was very courteous and conscientious. I would be very happy to have him provide future services.


E
Ellen K
7/9/2020
Very friendly and helpful! He introduced himself and we talked about our needs for pest control.


kristentenn
7/9/2020
They didn't do what they said they would do. I asked the technician of he was going to treat the yard and sweep the eaves. He said yes but neither was done. I have security cameras so I know exactly what he did. Also, there are 2 dirt dabber nests by the back door that are still there (obviously since he didn't sweep the eaves). This is the same thing that happened on the last treatment. They apologized sent someone back out and said they would discount the next treatment $10. That was not done either. I shouldn't have to call back each time they come out because they didn't do what they were supposed to.


L
Lou M
7/9/2020
Jennifer Oxley was friendly, informative and exceptional. Thank You Jennifer. She listened to my pest concerns and took care of them.


Z
Zach T
7/9/2020
Within days of service, not only did I notice that my webs were not cleared, but the presence of a significantly larger amount have appeared. According to my roommate, treatment was not used on a multitude of surfaces where it was supposed to. It is with the highest level of dissatisfaction that I request a different technician be sent out to actually complete the service I paid for.


Cobie H
7/9/2020
After reporting a yellow jacket nest close to our house, we contacted Aptive and Steve came by early next morning and destroyed the nest for us. Great service, great comminication!


N
Nicholas M
7/9/2020
There were no interior mouse traps placed. Only one exterior trap in the back


D
Dawn D
7/9/2020
Michael Casteel, my technician, was terrific. He arrived during scheduled time frame, was professional yet friendly, and clearly explained everything prior to servicing my property. I'm very happy so far!


April S
7/9/2020
So far I am happy with the service. The employees are very professional and friendly. I haven’t seen any bugs either!



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