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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
staticxadikt66
7/9/2020
Rex Lynch heldnup the high standards that I've come to expect from Aptive


J
Jaime
7/9/2020
The technician was Professional, courteous, and had excellent communication skills. I look forward to seeing him come back to my home again.


mikefolvarsky
7/9/2020
Very professional. Explained the entire service visit process. Couldn't be more impressed.


C
Charles G
7/9/2020
Antwan was very professional and respectful of social distancing. He inquired with us as to any areas he should focus on and hot spots. Additionally, he was efficient and thorough. We appreciate his hard work. Best, The Garin's


Johnathon N
7/9/2020
The technician was well prepared using his foot covers and a mask. Came in and sprayed all the baseboards inside the house and garage that was accessible. Given that we just moved into the home we had things everywhere and felt bad, but he made his best effort to spray those hard to reach areas. Aloha for the great service 👍


Shannon F
7/9/2020
I have had nothing but frustration with you guys for a LONG time. I am trying to be understanding of the difficulties of business during these challenging times, but you have made it hard to be patient. And as usual my last service was average at best in that I still find webs in obvious places around my property including places I specifically pointed out to the technicians. I am not happy with Aptive.


pamsjunkemailacct
7/9/2020
When the technician arrived, I didn't answer the door because there were aggressive solicitors in our neighborhood, and I didn't know who it was. Once I realized who it was I went on the porch and did not see anyone. My back door was open and no one went in the back yard. I looked out again and saw a vehicle with the engine running. It stayed a measured amount of time (presumably the expected time for service to be done) and then left. My front porch still had cobwebs. I have canceled my service. I fell I paid $115 for a technician to drive to my house and sit in his car in the air conditioning.


ckenney12
7/9/2020
Very nice and did a great job. Was very thorough and was very happy with the service today


C
Christopher F
7/9/2020
Tech was very nice and professional. Was suppose to treat yard for fleas and ticks and come back with traps for mice/rats. And haven't seen or heard from them.


A
arun b
7/9/2020
Quentin was courteous and did pest control all around the house exterior. Thanks!



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