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Allegiance Moving and Storage Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
268 Customer Comments & Reviews - see all comments
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Allegiance Moving and Storage is a licensed interstate moving company based in Lake Worth, Florida. Founded in 2018, the company coordinates residential and commercial state-to-state moves and provides storage and auto transport services. The actual moving is done by its network of motor carrier partners.
 
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How is Allegiance rated?

Breakdown

4.7/5
Services Offered
4.7/5
Coverage Area / Company Type
4.7/5
Reputation

Overall Rating: 4.5 / 5 (Excellent)

In contrast to many moving companies who disclose few facts about their operations and services, Allegiance Moving and Storage presents consumers with detailed, specific information about what it does and how much it costs. The company also makes clear that it is a broker, not a mover, unlike some of its competitors who seem to blur that distinction. These are encouraging, pro-consumer practices. Since the company is a newer player in the moving brokerage business, it remains to be seen whether it can successfully navigate the challenges posed by being in the middle between the consumer and the mover. Based on what we've seen, however, we'd be very tempted to give them a try.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Storage
Packing & Unpacking
Online Tracking
Quote Options
Online
Phone
In-person
Pickup Restrictions
None
Restrictions
None

Services Offered - 4.7 / 5

Allegiance offers all the services that a state-to-state residential move might require: assistance with packing, storage, and auto transport to name the big three. However, since Allegiance is a broker, the services rendered by each mover it partners with will necessarily vary. Consumers are advised to inquire about what services are--and are not--offered by the company that actually performs their move.

Reputation

BBB Rating
NR
Number of BBB Positive Reviews
10
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
7
Year Founded
2018
Date Collected
2019-09-27

Reputation - 4.7 / 5

Allegiance Moving and Storage gets high marks from us for the transparency of its operations. The company's website very clearly lays out charges and options and offers firm estimates. These disclosures give us confidence in its operations. However, the company has only been in business for about a year, so unsurprisingly there isn't a lot of information available about its reputation among its customers. To date in 2019, the company has had 16 complaints lodged against it with the Department of Transportation. Most of these concerned problems with estimates and final charges, shipping documents, and pickup/delivery. The company's reviews on the BBB website are mixed, though a majority are largely positive. Allegiance has no reviews on Trust Pilot. Since it is a broker, not a mover, Allegiance's reputation is largely dependent on the behavior of its moving contractors. Careful consumers should investigate the reputation of the mover Allegiance proposes contracting their move to; that will yield a much more useful picture of customer satisfaction levels.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
DOT #3183105
MC License Number
MC #128059

Fleet - 4.7 / 5

As a broker rather than a mover, Allegiance doesn't have a fleet of its own. As your advocate through this entire process, Allegiance works closely with the carriers that are in their network and prices and sells the loads according to the carriers' tariffs and the accepted rates. Allegiance has a five-step carrier vetting process. Consumers who are interested in finding out about the number of drivers and trucks their mover has should look up that information once they are told which mover Allegiance plans to assign the project to.

Contact & Additional Info

Homepage URL
http://allegiancemovingandstorage.com
Company Phone
(844) 499-5588
Headquarters Address
2216 North Dixie Highway, Lake Worth, FL, 33460

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268 Customer Comments & Reviews

Loading Reviews ...
Melani L
8/10/2020
BAIT AND SWITCH!!!! They called a day earlier than the moving window we agreed to, asking if they could come and move my father's things in 2 HOURS!!!! My father had to pay over 100.00 for a cab ride home to meet them and then they didn't show up for another 7 HOURS, at 8pm (AT NIGHT!) AND charged my elderly and ill father 250.00 EXTRA dollars, claiming that he had gone over the cubic footage that we were quoted; which is a LIE because we measured and TOOK PICTURES of everything beforehand!!! We were then told the items would be delivered 5 days later (after being transported from Upstate New York to North Carolina) on Monday, August 3rd; so I took off work to be there for the delivery.... Read More

J
Joan M
7/16/2020
DO NOT USE. Didn't supply me with local moving firm name (Northwest Relocation, do NOT use them either). DAY LATE. Couldn't reach original rep. Whenever called or emailed, always referred to someone else. Cost was DOUBLE original estimate. SCAM!! They saw an elderly lady who needed a cane to walk and took advantage. Packers did not wear masks or gloves as required by Oregon and Washington. Just shoved items, fragile with heavy stuff into boxes with no wrapping between them resulting in breakage. Did not treat antiques special, although I identified them and paid for special packing. Did not follow instructions regarding items going to storage. Could not reach outside normal... Read More

D
Denise a
7/5/2020
I am having overwhelming difficulty getting information, and correcting misinformation from the company that is handling the move. I was moving my Aunt's belongings out a senior residence. They showed up 30 hours late and after the senior center office had closed. It was 8 PM. That was after being told 4 or 5 times over the previous two days that they had arrived. They finally came shortly after I requested my deposit refund. I had another mover ready to do the job. They loaded the truck without alerting me or anyone being present. I was promised that I would be able to go over the inventory before they left. I asked for the license plate number as the security guard at the senior center... Read More

Jaxon C
5/29/2020
Awesome Service! Great service! A! in my books!! Use them and be happy! What more can I say!!!!!

R
Ralph S
5/16/2020
Had to move from Texas to New York... What a week of packing and moving!!! Thank god for Allegiance Moving and Storage! Awesome Firm!!!!!!!!!

J
Jim R
4/26/2020
AWESOME AWESOME AWESOME!!!!!!!!!! I used them for my intra state move and all the boxes looked like brand new...no damage. Mr. John was very helpful and awesome to deal with!!! A! in my books and should be for you too!!!!!!!!

J
Jeanne R
4/19/2020
Allegiance Moving and Storage lies about what they are going to do. They say they will adjust the cubic feet after they load the truck and they don't do it. Once they get your money forget it. And they deal with only cash to the moving companies they hire, so that is even shadier. They do not know how to pack a truck. My stuff was single layer and all over. I have 11 moving blankets to prove they do not unpack your stuff like they say. They have the worst Customer Service, they are definitely not for the customer. I am considered a senior and they took full advantage of me.

jrtooner
4/2/2020
I moved my company from Macon, Georgia to South Florida and John C was there on the phone whenever I called. He gave me GREAT advise and is a true gentleman. What a person and awesome company! James

Our Partner
  • $500 Off + $200 discount for military & first responder
  • Storage available & 24/7 customer service
  • Specialize in moving antiques, grandfather clocks and pianos
  • Proud donor to the Wounded Warrior Project
  • USDOT: 3183105

 

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