Veterans United Mortgage Rates Review
1,067 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.
Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating, and the company received the highest score of more than 25 mortgage lenders for customer satisfaction in J.D. Power’s 2017 U.S. Primary Mortgage Origination Satisfaction Study.
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1067 Customer Comments & Reviews
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The Team at Veterans United has demonstrated excellence. The team were not only professional in meeting our needs they continued beyond expectation in walking us through the process of our application from the beginning to completion.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Thank you for sharing this with us, Sharon! So glad you experienced excellence from the beginning of the process to the end. It makes my day to read reviews like yours!
I had an amazing experience with Veteran United. Tim and his team were always available to answer any of my questions. I also was connected to an incredible realtor, Carla Smith. Carla walked me through every step of the search and builting process of my home. Everyone on my team during my home buying experience, I am giving them a big thank you for helping me in becoming a home owner. I recommend Veterans United to any Veteran looking to purchase a home
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Yay! I'm thrilled you had such a great experience working with Tim and the team (and your Realtor, Carla!). I'd like to return your big thank you for the incredible review. Congratulations on becoming a home owner, Tabatha!
My experience with Veterans United was amazing thanks to my loan specialist Joel Grisamore, Transaction Coordinator Amelia Keller, Real Estate Agent Nathan King, and the rest of their Team. They always kept it professional, were always available for any questions and most importantly were always committed to giving me the best possible options and service. They always kept me updated through the process of purchasing my first home as well as always checked up on me to ensure I was doing good. As a new buyer I think its very important to be informed of all options available and they did an amazing job. If I were to buy another home in the future I will definitely request the same team. If ...Read More
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Gabriela, just wow. Your review is incredible--I don't even know where to start! Thank you so much for all your kind comments about your team. It's wonderful to hear that it was apparent how much they care about their clients. I will definitely accept that 20/20 on their behalf, and will be sure to share your lovely feedback with them! Congratulations for your first home purchase!
very sat. provided all info. that i needed would rec. co. to any vet.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Thank you for your review and recommendation, Robert!
Veterans United was a breath of fresh air. Honest and Quick to clarify. Communication was superb. Michael Ellis and team were fast and professional. I followed the "To Do List" as a veteran would step by step and quickly did what they asked and from offer to close was less than 45 days. OUTSTANDING service and really hassle free. Thank-You Veterans United for truly helping This Vet.
Michael Finch US NAVY retired
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Thank you very much for your outstanding review, Michael! I'm thrilled you had a great experience working with Michael and the team, and I know they'll be equally as thrilled when I share your comments with them. Enjoy your new home!
You all did everything we were suppose to do and our realtors were Fabulous also! It was the sellers who had a few glitches thinking they could do some things on their own but did not work out so consequently slowed us down to close but Veterans United came thru and and we got closed and and are thankful for that! My husband served 9 yrs in the Army and was very Happy t o have a GI benefit to use the Second time around. We had our first VA home loan for 31 years (30 and one free yr paid off).
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
I'm sorry to hear that your closing was delayed for a bit, but I am so glad your team came through and got it done for you! Thank you for the review and for entrusting Veterans United Home Loans with your (second) VA home loan process!
They are very helpful, they go above and beyond, even on weekends, anytime they are available
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Communication is so important in the home buying process, so it makes my day to hear your team was available to you any time you needed them. Thanks for the review, Robert!
My process with these guys were absolutely terrible. Not only after applying with them I had to reach out with them a week later and they forgot to do anything with my application. And then I get the login for there website after they emailed saying I needed to sign some forms I ended up accessing someone else account. That’s a pretty big deal being able to go into someone else private account and being able to access all there information like social and birthdate.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Michael--I am so sorry to hear about your experience. This is not the norm for Veterans United Home Loans, and I am very concerned about that account issue. Please contact our Client Advocate team at 1-800-212-5200 or ClientAdvocate@veteransunited.com as soon as is convenient so we can learn more about what happened with that account and ensure it never happens again!
Veterans United provided us with easy step by step instructions on the paper work we needed to fill out and was with me every step of the way. I wanted to know what I was signing and they spent time with me to very clearly understand just that. As a first time home buyer this made buying a home stress free! The realtor we were suggested was amazing and very patient with us during our home buying experience. I would highly recommend working with Veterans United.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Buying your first home is an exciting time, but I can understand feeling nervous about it, too! It makes my day to see that your team's step-by-step approach put you at ease and made the loan process that much smoother. Thanks for your review and recommendation, and congratulations on your first home purchase, David!
Thanks to Kevin Webster and his team at Veterans United, we have a new home. Thank you for all you do for our Veterans.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Congratulations on your new home, Deidree! I'll be sure to share your wonderful comments with Kevin and the team :)
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