Medical Alert by Connect America Review
Medical Alert by Connect America Review
ConsumersAdvocate.org
44 Customer Reviews - see all comments
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Founded in 2004, Medical Alert by Connect America is one of the nation’s largest independent provider of medical alert systems. The company offers a full suite of Home and Mobile medical alert solutions designed to provide 24/7 monitoring for emergency protection. Their systems feature lightweight wearable and waterproof components that can be equipped with Fall Detection. The company is headquartered in Philadelphia, Pennsylvania, and serves customers nationwide.
Discount on Mobile Products
- Comprehensive coverage with GPS monitoring
- 4G LTE technology with interactive speaker, 5G Supported in certain areas
- Starting at $19.95 per month, Protection plan for just $1/month
Latest Medical Alert by Connect America Reviews
Beware the small print. The user agreement states that billing will continue until they receive the returned equipment and process it. Recently, we tried to cancel the billing after a family member was placed in an assisted living facility. We were given a label to return the equipment. We tracked the package which was delivered to the Connect America / Medical Alert. They do not automatically stop the billing !!! They will continue to bill you until you call them and tell them the equipment has been processed. They do not refund for the time the equipment was in transit and until you proactively call. We also had no choice on the return method. Their method - Ground service... Read More
While my mother was very pleased with her service, she recently disconnected it and returned the equipment in July 2024. However, she continued to be billed for her service. When I called on October 9th regarding a refund request, I was told it would be returned by November 9th 2024. Since we hadn't received the refund by that time, I called back on November 12 asking about the refund. This time I was told it was still being reviewed. When I asked to speak to a supervisor, I was told a supervisor would call me back in 24-48 hours. I was also told that they would send an email to their finance department, and it would take 3-5 days for a response. This is the most pathetic customer service... Read More
I just got my emergency response system, Medical Alert, and I have numerous concerns. Lest you think I am just a crotchety old lady (which at the moment I am), let me tell you my professional history--I am a retired RN, and the last twenty years of my career were spent working with the aging population assessing folks in their homes, determining what their needs were, and with their input and often their family's input as well, coming up with the best way to meet those needs. I was, and still am, an advocate for PERS buttons and harp about them to anyone who will listen, and I've probably ordered thousands of them for people in my career. When I called to order the unit (paid for... Read More
While I need an assisting device I do not have one yet. But I’ve been convinced this is the one by my mother, mother in law and father (who do have one), and by my wife, sister and co-workers who are in the medical field. It’s highly recommended and I am indeed considering it for myself
The customer service doesn't exist! I've tried to connect with a customer service person for the last month. I've called multiple times and was disconnected multiple times (10+ times) and when I was able to get through to a department, my call went to voice mail. I left messages and Never received a return call.
Although their emergency service is good... The results of an Excellent company is in their Customer Service!
My mother purchased this product last year paying a year in advance. A man called about renewing trying to force her into another full year up front payment. She asked to pay monthly but they gave her a hard time. Eventually she told them she didnt want to use there product anymore and mailed it back to them. They were unprofessional on the phone to her on mult occasions. Then had the nerve to send her a bill after she did everything they told her to do in the timeframe they gave her at her own expense. Wow. I do not recommend this company to seniors.
Worst! Device may be good, but if you need service - good luck on getting issue resolved!
Your company sold my 92 year old father a Medical Alert System. Your sales people and tech people did their site check to ensure the system was good, and assured us that we didn't need to look any further, that your company would help and take of my father. Out of trust we not only purchased the system, but we purchased a full year. Two or three days after the order was made your company made sure that his system arrived ready for him to use. We unpacked it out of the box called the tech people to get the system up and running, upon testing, the system did not receive the cell coverage, even after multi test at different places in his house, the system did not work. OK fine, we were... Read More
Had this company for couple of years. The push button will work , but, don't be fooled into thinking the automatic fall detector will work. My Mother fell, it didn't alert and she laid for three hours. I am in the process of stopping my service as we speak. I have proof of the button laying on the floor beside her. Supposedly if no movement is done it should have relayed for help. IT DID NOT. BE WARE.
Using old cell phone with charged battery is free and EXACTLY what this is. Ask questions, test your device and find out who you are reaching and what information they have on you.
I have had Medical Alert for many years. Have always been satisfied But, recently had to have main unit and buttons replaced. Not a big deal But,
New Design on wrist band very disappointed only lasted about month and it cracked, glued it last about 8 hrs and broke in a different place so not even wearable. Never had the alert button break before only the bands.Poor Design.
Barb
I have nothing but good things to say about this company! They make me feel so safe and check on me when I hit the button by mistake! I trust them to help me when I need them!
Do not be fooled with a false sense of security, the equipment did not work when my Mother fell and laid in the floor all night. The service was canceled and all of the equipment returned as instructed in March but they still billed for the service in April. Customer service was rude and now it will take 5 to 7 days for a refund. Stay away from this company.
terrible customer service. Your representatives are rude and cocky. I have called several times about the service and connection and was spoken to with attitude and rudeness. I am truly reserching other companies right now. There is no reason to talk down to people. I am a highly educated woman who spent many years dealing with the ederly and if you have a poor attitude and poor patience you need not be in customer service!!
I've had a bad experience with Medical Alert. My mom has used them for the past several years. We found out recently that they were taking out payments even though there was no one on the other line since February of 2018. When I called and asked why no one answered when my mom hit her button, they told me that the service had been off that long. They said they could only credit/refund 6 months of payments, saying that my mom was responsible to check on the service and hit the button at least once a month. I told them my mom is addled and was not able to remember to check on a service they're supposed to be providing anyway. I went on to say, "what if she checked the service and it went... Read More
I ordered this system for my mother. I discussed various payment options with the sales representative and opted for the quarterly payment plan as this saved me some money. I was told that I could cancel the service at any time. The phone connection in my mother's condo did not work with the system so I returned it. What I was not told was that if the system is not returned within 15 days your money is not refunded. I paid for 3 months and will not receive a refund for the 2 1/2 months that we will not be using the plan. Thank goodness I did not sign up for the yearly rate! My suggestion is only sign up for the monthly payment plan, that way if you return the system you only lose... Read More
This company is not reliable,beware!!
They called me to test the two pendants I have and neighther worked all they kept doing was chirping battery ok which I know as I change them. The blue button on the front you could be dead and buried before they answer. Then another time (10mins.) later when I tried it just kept saying re dialing which would be not too comforting if you were in desperate need of help.
They are more expensive than other company's even though come with a high recommendation,so really shop around,I am doing that as been disabled and alone this system does not give Me peace of mind.
Bad customer service, don't expect to order online and have it arrive when needed, twice I did. The first time never got a call or an email, finally called to ask what the deal was and was told the phone number was not compatible because its a cell phone. Well I know that, it's my mothers voice line, how about specify on the form that they want the service line where it will be INSTALLED! Ok no problem ordered again entering the correct service number and 2 days later received a call that the centurylink landline is not compatible with the $19 dollar a month price, and it was possible to use that line, but requires a unit that cost $30 a month. I asked why a normal landline was not... Read More
I ordered Medic Alert for my 86 year old mom. Three times the alarm went off and dispatched EMT's when my mom was in the bed and not wearing the device. She cancelled the service and returned the equipment in the prepaid box you guys sent. She got a bill for an additional 3 months service. They kept calling her arguing with her that she owed this money. I called the number on the bill and told them to stop calling my mom and direct all calls to me and I would take care of whatever she owed. I gave them my address and phone info. I got a copy of the bill and reluctantly paid as all previous bills had been paid by bank draft. She just recently got another bill for the 3 months that I paid... Read More
We are very pleased with Medical Alert they seem to be very alert with the system they call my mother very often to see if everything is ok not sure if mom he accidently hitting her button but they seem to be on top of it calling to see if everything is ok VERY PLEASED
Every thing is a okay but not too happy being charged $60.00 for insurance on equipment after six months
Occasionally I hit the Medical Alert button accidentally and the person on
the answering end has always been nice about it. The important thing is that they always answered to make sure I was okay. Thanks Medical Alert!
I just called billing and I haven’t receive it yet paid my bill upfount now they want me to put insurance on something I haven’t receive yet Really I am so upset I’m live in a fix income now I have to pay for something I didn’t receive
Not a good company to deal w/, if your loved one has to be away from home/nursing home for extended periods of time. I wanted to cancel service when I knew my parent would be in another state for over a year. However, the many customer service reps I spoke w/encouraged me to not cancel & would make adjustments once my mother came back to her home. Today, I spoke w/a 20 something man who was rude, disrespectful, & sarcastic (& asked why I didn’t cancel before). Told him because I was lied to by other representatives. He also said no adjustments had been made for time my mother was out of state & she owes huge bill (for nothing, since she was gone whole time & not using medic alert... Read More
I've been with Medical Alert for about a month now and they have been really helpful in not only customer service but also the customer servicer are nice and are very prompt about your needs are.