LifeFone Medical Alert Review

Rating: 8 / 10 (Very good)
19 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
LifeFone, founded in 1976, is a New York-based medical alert service provider. Depending on whether the user is mostly in-home or on the go, this company’s five alert packages can be tailored to their needs. This flexibility applies to cellular versus landline, as well as fall detection, GPS tracking, service radius, and app integration.

How is LifeFone rated?

Breakdown

8/10
Equipment
8/10
Monitoring
8/10
Contract & Price
8/10
Reputation

Overall Rating: 8 / 10 (Very good)

LifeFone’s medical alert is geared towards those who remain active and are not subject to urgent medical risk. While its high-end specifications and relatively standard prices are very attractive, its relatively limited suite of monitoring features are disappointing. All in all, LifeFone is best for active users who wish to maintain their on-the-go lifestyles, while keeping the peace of mind that comes with medical alert coverage.

LifeFone Equipment

Equipment - 8 / 10

LifeFone features a high-end medical alert system that can fulfill the spec requirements of any user, particularly those who are more mobile. With landline, cellular, and GPS capabilities, this company’s specifications are some of the highest in the industry. The base station's operational radius of 1,500 feet and average battery life of 34 hours are quite good, though well within the industry standard.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,500 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
36 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Each LifeFone unit is backed with a 100% Lifetime Warranty which replaces the equipment without additional cost

Monitoring

Monitoring - 8 / 10

LifeFone offers a 24/7 professional monitoring suite that they operate in-house. While multilingual services are not advertised, both emergency and non-emergency dispatches are available.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch

Contract & Price: How much does LifeFone cost?

Contract & Price - 8 / 10

Depending on the user’s desired technological level, from landline to mobile and GPS, the starting price will vary. On par with the industry standard, these starting points range from $24.95 to $42.95. With that in mind, there are neither contracts nor activation fees.

Starting Prices

Landline
$24.95
Cellular
$30.95
Mobile/GPS
$42.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Free Trial Period
30 Day Free Trial
Cancellation Policy
LifeFone will stop billing and will pro-rate a refund based on the amount a customer has pre-paid once they have returned the equipment .

LifeFone Reputation

Reputation - 8 / 10

LifeFone is accredited by the the Better Business Bureau and holds an A+ rating, despite its lack of user reviews. This company also maintains a rating of 9.1 out of 10 on TrustPilot. Ratings aside, LifeFone is also accredited by the Underwriter's Laboratory.

Professional Certifications

  • Underwriter's Laboratory (UL)

Additional Ratings

TrustPilot Rating
9.1 out of 10
BBB Rating
A+
Date Collected
2017-08-17

Contact & Additional Information

Homepage URL
Headquarters Address
16 Yellowstone Avenue, White Plains, NY, 10607
Mailing Address
16 Yellowstone Avenue, White Plains, NY, 10607
Year Founded
1976

Our Partner
8.0 / 10
  • Prices starting at $24.95 per month
  • 480 ft. range standard, extendable to 1,500ft
  • A+ Rating with the BBB
  • Lifetime price & equipment guarantee. Spouses Free
  • Full product suite, including caregiver tools
  • 30-day money back guarantee
  • Waterproof pendants or wristbands
  • No time commitment
  • No activation and no equipment fees

Latest LifeFone Reviews

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scott d
Rochester, New York

10/5/2017
I am so impressed with you people I actually dont worry about any medical issues I dont feel like im alone . thank you


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Zora
Pittsburgh, Pennsylvania

10/4/2017
This is amazing. They call right away when I've fallen. They are always polite and kind. They thoroughly explained that they already contacted the ambulance and they called my family too. Super product with superior staff.


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Rita T
New Paltz, New York

8/24/2017
It's ok for someone that is inside all the time but since I do go out I'm not covered for falls or anything. For the cost I'm a little disappointed but my family feel it's suitable for home.


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Peggy M
King of Prussia, Pennsylvania

8/23/2017
I got this for my mother because of her propensity for falling and although she's only had to use it once, it was well worth it. It was easy to set up, easy to use, and very efficient. The only reason I am taking 1 star off is because when she activated the call and the police were notified, they were not told of the keypad code to get the key and open the door. They eventually called Lifefone back and got the code, but it would be so much better if they had been given that code when first contacted. Other than that, i plan on sticking with this system...it's a good value for great peace of mind.


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marykaywalker
Reno, Nevada

8/9/2017
I have not had to use this service but have a great feeling of security knowing I have it!


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Myla F
Portland, Oregon

8/9/2017
We have had LifeFone for our Mom for a few years now. She's only had to use it once, and it worked very well - just as advertised. I would highly recommend this service.


Glenda O
Arnaudville, Louisiana

8/5/2017
I am paying for this subscription for my elderly mother. Gives me great peace of mind and am very pleased with LifrFone


Carol G
San Francisco, California

7/1/2017
I love this alert system! My mom wears the necklace alert and has already used it several times to call for help! By the time I am able to reach her home, medics are already there assessing her condition and calming her. Mom doesn't have to turn on any lights, know where the portable phone is, or remember any numbers. She has the necklace with her at all times and just presses it to call for aid. A Life Fone operator answers to verify the problem, call the medics, and calm Mom while help is on the way. In the meantime, Mom's list of responders is also called so one of us can be with her. Excellent service!


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Carol E
Bethel, Connecticut

6/29/2017
Having this service allows me peace of mind. I've had to use this service and was very pleased with how fast it works and how they alert each of your designated family members that you had a situation. I take my GPS when I travel so Lifefone knows where I am in case of an emergency. I live alone and I am handicapped. If I fall, i do need assistance to get back up. Thee is always a representative who will respond 24/7.


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Michael T

6/15/2017
I selected LifeFone for my mother based on the features and reviews from customers. My mother had to use the LifeFone alert and the response was immediate, thorough and professional. I was contacted immediately by LifeFone. The service is very reliable and a good value. I recommend it.


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Mary V
New York, New York

6/7/2017
My experience with LifeFone has been very good. Every time I accidentally touched the button they responded so quickly. That gave me great peace of mind. I'm very thankful for them & to them. I know that if I ever need their services again, they will be there for me.


Mary V
Racine, Wisconsin

1/18/2017
We had this system for my dad for a few months. Within that time the system would falsely go off several times a day - he was just sitting in a chair. It was inconvenient at best. However, twice my dad was woken up in the middle of the night with paramedics at his bedside because the system had gone off and my dad hadn't heard it. Pretty scary for an 87 year old. That leads me to another issue - we completed the contact list (a list letting them know who to call if my dad's system went off). They never did that but went right to calling the paramedics. We had them replace the system three times and the issue continued with each one. We eventually sent it back and are now continuing... Read More


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Terry P
Ann Arbor, Michigan

9/8/2016
My daughter got a Lifefone button for me about two years ago. Lifefone has taken the fear out of living alone as I know that help is always within reach. I would highly recommend their service.


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Matthew D
Ann Arbor, Michigan

9/8/2016
We got my mom LifeFone about two years ago. She’s very happy with service - they always respond quickly to her calls and get her help when she needs it. They also call my sister and me and let us know what’s happening. We feel better knowing that she has the LifeFone button.


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M Y
Floral Park, New York

9/8/2016
I've had Lifefone for several years and I am very happy with the service. The operators are always kind and very patient. I feel very safe in my home and have told many of my friends about this wonderful service.


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Robert K
New York, New York

9/8/2016
My dad is 94, in good health, and only agreed to get a LifeFone neck pendant and monitor/call-box after falling a couple of times and getting dizzy other times. He lives alone and wears the pendant and sleeps with it. There have been two instances since installing the system two months ago, and LifeFone alerted me and alerted my dad to let him/us know that they were dispatching help. I'm in New York and my dad is in Miami, so it was comforting to hear how professional the LifeFone team was in their calls and in their process. Thank you!


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John J
Milford, Connecticut

9/8/2016
We are very pleased with the Lifefone system and service. I would highly recommend this system to anyone who needs a medical alert monitoring system.


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dave B
New York, New York

9/6/2016
We've had Lifefone for my mother for the past few years. The response time was very quick, and though I'm not someone who reviews products often, I can say we are very pleased with this product which works as advertised, and also with the kind customer service there. I trust we are in good hands with this. This is the type of product you hope you won't need, but when you do its important to know how well it works.


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B C
Washington, Utah

7/17/2016
We purchased this system for my Mom, and it went off 4 times in the first month when there was not a real emergency and we sent it back and got our money back, but now my Mom refuses to use anything.