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Aloe Care Medical Alerts Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
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Founded in 2018, Aloe Care Health provides Personal Medical Alert and Communication home monitoring systems for older adults who wish to live independently. Their solution also serves family caregivers who want to stay connected with their elders, even if they live apart. The company offers a suite of products, including a proprietary Smart Hub, a mobile companion with fall detection central hubs, wearable buttons, motion sensors, and mobile app. Aloe Care is located in New York, New York.

How is Aloe Care rated?

Breakdown

5.0/5
Monitoring
4.7/5
Equipment
4.7/5
Contract and Price
4.8/5
Reputation and Certifications

Overall Rating: 4.8 / 5 (Excellent)

Aloe Care receives high grades for its extensive coverage, 24/7 emergency response center, and synergy between equipment and a comprehensive caregiving app. Some of its service features, such as a voice-activated central hub, automatic fall detection, air quality and temperature monitoring, and cellular connectivity go beyond what other monitoring systems offer.

Aloe Care systems do have a one-time equipment cost, which makes the company's services a little pricier than other companies in the category. However, there are no hidden charges, no contracts, and full refunds are given if systems are returned for any reason within 30 days. Shipping is free and free lockboxes are available upon request. When you consider the amount of coverage they provide for different emergency situations and the cohesion between equipment, app, call center, and caregivers, The company's systems are an excellent value.

Aloe Care Equipment

Equipment - 4.7 / 5

Aloe Care offers four equipment and package options for home monitoring:

The Mobile Companion is Aloe Care’s basic package and includes a Smart Hub with voice-activation and built-in motion, temperature, and air quality sensors. The Smart Hub is very easy to set up - it begins working as soon as it is plugged into an electrical outlet. It also includes a water-resistant Care button which can be worn as a pendant or on the wrist and has a 200-foot range.

The Essentials package includes a 4G Hub & 1 Care Button No WiFi is required. The equipment offers plug & play set-up and battery back-up.

The Essentials Plus package includes everything in the Essentials plus the Mobile Companion with automatic fall detection. Aloe Care's Mobile Companion is a 4G LTE connected device with automatic fall detection and access to the 24/7 emergency response center. /br>
Finally, the Total Care bundle includes everything mentioned above (Smart Hub, Care Button, Mobile Companion) plus a Smart Fall Sensor for the bathroom, and two Motion Sensors that can be installed anywhere in the home. While professional installation is not needed, assistance is recommended to install Aloe Care’s Smart Fall Sensor. Aside from the equipment provided to the elder, Aloe Care has a mobile app for caregivers (family members and professionals) that can help the monitoring and care process. The app displays a ton of information, including recent motion in the home, the air quality and temperature, along with current weather conditions, recent motion activity, system status, check-in call history, and the elder user’s mobility history. A selected circle of caregivers, family, and friends can communicate among themselves and initiate a check-in call to the elder user’s Smart Hub or phone. The app also allows caregivers to create a health card for the user, which can include information such as lockbox codes, pre-existing medical conditions, allergies, and location of medications.
System Types
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
4 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
AT&T

Monitoring

Monitoring - 5 / 5

Aloe Care’s Smart Hub is voice-activated and works as a speakerphone, with two-way communication between the user and the emergency response center or a caregiver. The Smart Hub also has built-in smart sensors that monitor the home’s air quality and temperature, as well as motion in the home. The Care Button affords users the liberty to move around all areas of their homes while still being able to enlist help if an emergency arises. Aloe Care’s emergency response center is five diamond certified by the Monitoring Association and is available 24/7 for emergencies or routine check-in calls. Aloe Care’s Smart Hub is voice-activated and works as a speakerphone, with two-way communication between the user and the emergency response center or a caregiver.

The hub also has built-in smart sensors that monitor the home’s air quality and temperature, as well as the user’s movements. The Care Button provides users with additional liberty to move around all areas of their home while still being able to call for help if an emergency arises.

Additional voice-responsive sensors can be purchased and set up around the home, including one that can automatically detect falls, a perfect option for higher-risk areas such as bathrooms.

Aloe Care’s emergency response center is five diamond certified by the Monitoring Association and is available 24/7 for emergencies or routine check-in calls.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Services
24/7 Monitoring
Emergency Dispatch
Programmed Check-In Calls

Contract & Price: How much does Aloe Care cost?

Contract and Price - 4.7 / 5

There are two costs associated with Aloe Care services: a one-time equipment fee and a monthly subscription. Aloe Care’s four home monitoring options have different price points depending on the device or bundle chosen. The Mobile Companion has a one-time hardware cost of $99.99, with a monthly subscription cost of $24.99. The Essentials package costs $199.99 for equipment and $39.99 monthly. The Essentials Plus equipment costs $299.99 and its monthly subscription cost is $49.99. The Total Care package is the priciest, with a hardware cost of $399.99 and a $59.99 monthly subscription fee. Customers can try the products risk-free with the Aloe Care 30-day, money-back guarantee. U.S. military personnel and essential workers can receive a free month of service. Aloe Care offers occasional limited-time offers for its hardware and monthly subscription costs that can net customers substantial savings. Check the company's website to see if promotional prices are being offered.

Starting Prices per Month

Mobile/GPS
$99.99

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
Aloe Care's systems are easy to self-install. Users pay a one-time equipment fee to begin service.
Equipment Fees
Equipment costs vary depending on the system a customer chooses.
Free Trial Period
30-Day Money-Back Guarantee Free Trial
Cancellation Policy
Customers can cancel service at any time.

Aloe Care Reputation

Reputation and Certifications - 4.8 / 5

Being a relatively new company in the medical alert and home health monitoring industry, the company is not rated in the BBB or TrustPilot, and there are not many online reviews. However, the few that exist speak to the ease of installation and comprehensive coverage offered by the system.

In fact, CVS pharmacy chose Aloe Care as its provider for its white-label product, Symphony. This partnership demonstrates how highly Aloe Care’s products are regarded in the marketplace.

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
12 East 49th St, 11th Floor, New York, NY, 10017
Year Founded
2018

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  • Extensive coverage
  • 24/7 emergency response center
  • Fall detection, motion sensors, and family caregiver mobile app
  • Air/temperature monitoring, and cellular connectivity