Genworth Long Term Care Insurance Review

Rating: 8.6 / 10 (Excellent)
13 Customer Comments & Reviews - see all comments
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Headquartered in Richmond, Virginia, Genworth Financial is an insurance and mortgage solutions company offering life and long-term care insurance products, as well as mortgage insurance and annuities, throughout the United States and abroad. The company currently enjoys an excellent reputation and hols an A+ rating with the Better Business Bureau.

How is Genworth rated?


Claims & Benefits
Policies & Coverage
Financial Strength

Overall Rating: 8.6 / 10 (Excellent)

As one of the largest providers of long-term care insurance in the nation, Genworth offers a broad range of comprehensive coverages featuring customizable benefits, several care options, and a good selection of plan riders. Some of the best aspects of their Privileged Choice plans is that they include an excellent host of discounts and savings opportunities for couples, and that their qualification requirements are much more inclusive than similar options, allowing those with pre-existing conditions and mental or nervous disorders like depression to receive the level of care they require. Anyone looking to be ensured by a company that truly takes into account the needs of their policyholders and continues to deliver a solid long-term care insurance product despite personal losses may want to consider what Genworth has to offer.

Policies & Coverage

Policies & Coverage - 9 / 10

Genworth understands that many who receive long-term care prefer to receive those services within the comfort of their homes. With that in mind, the company has designed benefits that provide home and community care coverage which includes skilled services, home health aides and personal care attendants, homemaker services, chore services, hospice care, and adult daycare. They also extend additional options such as caregiver training, as well as equipment and home modification, so friends and neighbors can provide some of the policyholder's care without having to depend on a home or care agency. To top it all, Genworth includes optional privileged care coordination to help their clients asses their needs and offers a host of discounts for couples and individuals who are in good health at the time of their application.
Policy Types
Individual / Standard
State Partnership
Tax Qualified
Types of Covered Care
In-Home Care
Assisted Living / Adult Day Care
Nursing Home
Hospice Care
Medical Help Systems
Facility Coverage
Any Facility
Available Policy Riders
Inflation Protection
Shared Care
Waiver of Premium
Alternate Care
Spouse Survivorship
Home Modification
Available Discounts
Partner / Household
Preferred Health

Inflation Protection

*Compound Increases Option: The monthly maximum and personal benefit account increase each year by 5% of the previous year’s amounts and, unlike other policies, they are not reduced by claims paid. *Equal Increases Option: The monthly maximum and personal benefit account increase each year by 5% of the original year’s amounts. The amounts of the increases will not be reduced by claims paid. The policy terminates once the personal benefit account is reduced to zero.

Claims & Benefits

Claims & Benefits - 10 / 10

Genworth's plans feature such benefits as alternate care, respite care, waiver of premium, international coverage, premium stability, guaranteed renewability, protection against policy lapse, late payment protection, and a survivorship option. Benefits through the company are paid on a monthly basis and customers can choose from $1,500 to $12,000, in increments of $100. Their plans also offer optional perks like inflation protection, a compound increase or equal increase option, restoration of benefits, a nonforfeiture benefit, and an enhanced survivorship benefit. For those wanting to try their long-term care plan without having to commit to it, Genworth also offers a 30-day free look that allows customers to cancel their policy within 1 month if they are not completely satisfied.
Maximum Daily Benefit Limit
$0 per day
Unlimited Lifetime Benefit Period?
Elimination Period
30, 90 or 180
Eligibility Requirements
Activities of Daily Living Limitations
Alzheimer's or Cognitive Impairment

Financial Strength & Ratings

Financial Strength - 6 / 10

Genworth has received "B" ratings from all major U.S. credit rating agencies including A.M. Best, with which they hold a long-term issuer credit rating of bb- that is currently under review. These ratings indicate the company has a fair ability to meet its policy obligations, yet that ability will have to be reassessed in light of recent events. Genworth has had major losses in recent years due to an unexpectedly high number of long-term care insurance claims which, coupled with low interest rates, have cut their earnings significantly. The company has since entered into an agreement under which China Oceanwide, a privately-owned Chinese investment company, has agreed to acquire them.
Genworth Financial, Inc.
Moody's Financial Rating
AM Best Financial Rating
Standard & Poor's Financial Rating
*The above information reflects the financial strength of the underwriter of the Genworth long term care insurance policies: Genworth Financial, Inc..

Genworth Reputation

Reputation - 9 / 10

Genworth has an A+ rating with the Better Business Bureau, but has yet to receive any customer reviews on the organization's website. There are few other reliable, impartial sources from which we may ascertain the company's reputability, yet one point in their favor is that despite financial setbacks and a recent acquisition agreement Genworth remains committed to fulfilling its obligations to its shareholders.
BBB Rating
Date Collected

Contact & Additional Information

Company Type
Year Founded
Homepage URL
Company Phone
(888) 436-9678
Headquarters Address
6620 West Broad St., Richmond, VA, 23230

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13 Customer Comments & Reviews

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Marie L
San Jose, California
12 words to rate this business? I will give you 5 words. there ought to be a LAW! I am not a policy holder per say, but am an independent care provider for an elderly man who has had this policy for approx. 15 years and up to now has never had to submit a claim. But now that he is ill... the insurance company sent out a visiting nurse to take a complete evaluation on his current health condition and to better understand just what kind of claims he will be submitting. Everything that the nurse explained to my client, the policy holder, made perfect sense and we both felt very confident that this was going to be a smooth process... and how wonderful for him that he has... Read More

Chicago, Illinois
Do NOT buy there long term insurance. My poor mom paid into their program for 30 years and now it is ridiculous trying to get them to pay for anything with all the deliberate hurdles they put up to try and actually make a claim. There famous response is "we have not received your paperwork" when both the home service and myself personally resend and resend the invoices over and over again. It is their ploy. DO NOT trust them

Mary M
Winston-Salem, North Carolina
My husband and I both have policies with Genworth. We are not happy with the huge premium increases we have seen over the past couple of years. However, we saw first hand how this company comes through for those that actually need it. Both my parents - one with kidney failure and one with Alzheimer's used their benefits through Genworth to afford the care they needed. Genworth claims professionals were quick with the paperwork and very responsive to any questions or problems that arose. Now that my father is gone, and I am responsible for caring for my mother, I have been very impressed with how Genworth processes claims in a timely way and responds quickly to any questions that I... Read More

Walter L
Grayson, Georgia
I have been reading the review comment on this website, all of which are negative. I have a olicy that I have been paying for 20 years from age 55 to 75 and also have a sperate policy with a different company for my wife that we have had for for 15 years. To be fair i have not yet needed to claim and can not speak on their claim service. However I have performed extensive research on the Premium increase aspects and have mixed feeeling on that aspect. I have only had ine 10% increase(n 2013) while my wife has had two increases of 10% ( also 213) and now 40% over 4 years . Premium increases are granted at the state level based in where the policy was originally purchased , Some state (... Read More

Cathy W
Decatur, Alabama
DO NOT DEAL WITH THIS COMPANY!!!! It is nothing but a SCAM. MY aunt is 88 years old and is in an assisted living facility because she can no longer care for herself. She paid into this company 30 years and they refuse to pay for her care. She has to have help dressing, getting in and out of bed, walking, etc... It is appalling that these people are allowed to steal from trusting consumers in this manner. We are having to use some of her hard earned money to secure a lawyer to fight them for the money they SHOULD be paying.

James M
Wheaton, Illinois
I have had a long term plan policy in place for 9 years. I thought I purchased a product with a fixed premium. On my 70 th Birthday, I received a premium change notice increasing my annual premium from $3,500 to $5,300. I feel misled and defraud by this action as I approach a time where I my need benefit that I thought I had purchased. James M Illinois

charles p
East Setauket, New York
I continue to hold my LTC insurance coverage with Genworth, although I am not at all certain this is worthwhile. I am seeking the services of a lawyer specialist in evaluating what my policy will actually deliver once the insurance contract wording is translated into true cost benefits and limitations. it is especially troublesome, that the ultimate control of releasing funds in subject to their in-house decision group, who seem able to constrict payouts on an arbitrary basis if you are reading all the problems with their policy holder claims. As a result I would not recommend this insurance as truly mind easing and complete.

, South Dakota
My husband and I purchased out GE LTC policy 12 yrs ago. We have not used the insurance. Premium increased 43% this year. After reading the difficulty in drawing monetary support; makes me wonder if I've thrown money down a drain. One never knows how good their insurance is until it is used. Fortunately, we have not used it, therefore, do not know how good it is.

Barbara S
San Antonio, Texas
We took this LTC insurance 17 years ago and have paid the annual premiums including increasing premium costs. Now we are trying to use this insurance and trying to complete the 100 days necessary to activate payments. This is for home health care, my husband has Alzheimer's Disease and home care will go on as long as possible. I have found Genworth extremely difficult to work with. I cannot get a straight answer to any question...if I ask same question of 3 phone responders I get 3 different answers. Yesterday, claim rep had me in tears. My husband is 85 and I am 79 this has been a nightmare. I think perhaps my husband may pass away, possibly me too, before we are able to have a... Read More

San Antonio, Texas
I do not recommend Genworth Long Term Care Insurance. I feel they took advantage of me. I purchased the insurance 9 years ago and faithfully paid the premiums over these years. I was recently notified that my premium increased over 50 percent with expectations for continued increases in the future. They could give no estimate of future premium costs or how soon they would hike the prices. Hearing that they are in financial difficulties it is worrisome to know about the solvency of the company in the future. I have decided to cancel my policy and will take the loss of my 9 year investments.

Top Rated
Our Partner
9.8 / 10
  • Rated A+ by the BBB
  • Monthly cash benefits for spousal home care
  • Nationwide network of agents
  • Affiliated with top long term care carriers
  • Applicants between the ages of 30 and 79 will be considered for coverage.
  • Choose between multiple long term care insurance policies