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Genworth Long Term Care Insurance Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
46 Customer Comments & Reviews - see all comments
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Headquartered in Richmond, Virginia, Genworth Financial is an insurance and mortgage solutions company offering life and long-term care insurance products, as well as mortgage insurance and annuities, throughout the United States and abroad. The company has been in business since 1945.

How is Genworth rated?

Breakdown

5.0/5
Benefit Limits
4.5/5
Policies & Coverage
4.5/5
Customer Service

Overall Rating: 4.3 / 5 (Excellent)

As one of the largest providers of long-term care insurance in the nation, Genworth offers a broad range of comprehensive coverages featuring customizable benefits, several care options, and a good selection of plan riders. Some of the best aspects of their Privileged Choice plans is that they include an excellent host of discounts and savings opportunities for couples and that their qualification requirements are much more inclusive than similar options, allowing those with pre-existing conditions and mental or nervous disorders like depression to receive the level of care they require. Anyone looking to be ensured by a company that truly takes into account the needs of their policyholders and continues to deliver a solid long-term care insurance product despite personal losses may want to consider what Genworth has to offer.

Policies & Coverage

Policies & Coverage - 4.5 / 5

Genworth understands that many who receive long-term care prefer to receive those services within the comfort of their homes. With that in mind, the company has designed benefits that provide home and community care coverage which includes skilled services, home health aides and personal care attendants, homemaker services, chore services, hospice care, and adult daycare. They also extend additional options such as caregiver training, as well as equipment and home modification, so friends and neighbors can provide some of the policyholder's care without having to depend on a home or care agency. To top it all, Genworth includes optional privileged care coordination to help their clients asses their needs and offers a host of discounts for couples and individuals who are in good health at the time of their application.
Policy Types
Individual / Standard
State Partnership
Group
Tax Qualified
Types of Covered Care
In-Home Care
Assisted Living / Adult Day Care
Nursing Home
Hospice Care
Medical Help Systems
Facility Coverage
Any Facility
Available Policy Riders
Inflation Protection
Shared Care
Waiver of Premium
Alternate Care
Spouse Survivorship
Home Modification
Nonforfeiture
Available Discounts
Partner / Household
Preferred Health

Inflation Protection

*Compound Increases Option: The monthly maximum and personal benefit account increase each year by 5% of the previous year’s amounts and, unlike other policies, they are not reduced by claims paid. *Equal Increases Option: The monthly maximum and personal benefit account increase each year by 5% of the original year’s amounts. The amounts of the increases will not be reduced by claims paid. The policy terminates once the personal benefit account is reduced to zero.

Claims & Benefits

Benefit Limits - 5 / 5

Genworth's plans feature such benefits as alternate care, respite care, waiver of premium, international coverage, premium stability, guaranteed renewability, protection against policy lapse, late payment protection, and a survivorship option. Benefits through the company are paid on a monthly basis and customers can choose from $1,500 to $12,000, in increments of $100. Their plans also offer optional perks like inflation protection, a compound increase or equal increase option, restoration of benefits, a nonforfeiture benefit, and an enhanced survivorship benefit. For those wanting to try their long-term care plan without having to commit to it, Genworth also offers a 30-day free look that allows customers to cancel their policy within 1 month if they are not completely satisfied.
Maximum Daily Benefit Limit
$0 per day
Unlimited Lifetime Benefit Period?
No
Elimination Period
30, 90 or 180
Eligibility Requirements
Activities of Daily Living Limitations
Alzheimer's or Cognitive Impairment

Financial Strength & Ratings

Financial Strength - 3 / 5

Genworth has received average ratings from all major U.S. credit rating agencies including A.M. Best, with which they hold a financial strength rating of C++. These ratings indicate the company has a fair ability to meet its policy obligations, yet that ability will have to be reassessed in light of recent events. Genworth has had losses in recent years due to an unexpectedly high number of long-term care insurance claims which, coupled with low interest rates, have cut their earnings significantly. The company has since entered into an agreement under which China Oceanwide, a privately-owned Chinese investment company, has agreed to acquire them.
Underwriter
Genworth Financial, Inc.
Moody's Financial Rating
B2
AM Best Financial Rating
C++
Standard & Poor's Financial Rating
B
*The above information reflects the financial strength of the underwriter of the Genworth long term care insurance policies: Genworth Financial, Inc..

Genworth Reputation

Customer Service - 4.5 / 5

Genworth has a B rating with the Better Business Bureau but hasn't received many customer reviews on the organization's website. There are few other reliable, impartial sources from which we may ascertain the company's reputability, yet one point in their favor is that despite financial setbacks and a recent acquisition agreement Genworth remains committed to fulfilling its obligations to its shareholders.
BBB Rating
B
Date Collected
2020-05-01

Contact & Additional Information

Company Type
Underwriter
Year Founded
1945
Homepage URL
Company Phone
(888) 436-9678
Headquarters Address
6620 West Broad St., Richmond, VA, 23230

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46 Customer Comments & Reviews

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oldcat1946
11/16/2021
My husband and I have been each paying for a policy for many years. At first it was fairly reasonable, around $1500 for me and about $2300 for him each year. This year (2021) it’s $8400 for us both and next year over $12000. We have not used the policies yet, however, my husband has a progressive brain disease and we are moving to a place where there is help if he needs it. It scares me to death to think this company will now be Chinese owned. What’s the future hold for the many people who need help from GenWorth?


westmaine
11/7/2021
In October 2021, Genworth has submitted a request to the State of Maine to increase premiums by 141%! This is very concerning and will dramatically impact individual policy holders. The company needs to get their finances in order and not rely on their customers.


commeessuck
9/28/2021
I started my policy in 2005. I remember being explicitly told that being insurance, rates were reviewed yearly and were susceptible to increases. At the time, they offered a 20 year payment plan that secured the same payment amount yearly as another option. I asked if I could pay in 10 and got it in writing. I only wish others had chosen this option. I have been unemployed twice long term and do not know how I would have made payments.


M
Marlene B
9/15/2021
Just received a notice on 9/14/2021 that now my payments for my policy (which I have never changed in the 11 years that I have been been paying) will be increasing by 66% on my next bill!!! I have never submitted a claim and when I took the policy out, the company was considered one of the best in Wisconsin. There is no way I can afford the new rates and have no idea what the future holds for me! I am 75 and in good health, but who knows what the future holds!


J
Jimmie F
1/20/2021
I recently submitted a claim for my wife who is 80 years old and had fallen and broke her hip and wrist. We needed some help with domestic chores . Upon advisement from the sales person who sold me the policy the application was submitted. We have had this policy for over 20 years and have never submitted a claim. To my surprise we were denied. The claim was resubmitted with the additional information claims requested and still were not approved. After multiple calls and paperwork submissions we were denied a third time and each time there was a different requirement which I feel was excuses for not approving the claim . I also find that your company has been downgraded to a C+ and you... Read More


Doris S
7/8/2020
Genworth makes it nearly impossible to collect on the benefits you paid for. Claims are repeatedly denied outright or sent back saying more documentation is needed. If you investigate further you would see that most people are not satisfied with long term care insurance. Better to save via 401k or whole life insurance. Not sure how they got this high rating.


charlenedouglas76
3/19/2020
Right now I am not happy with Genworth. We seem to be getting the run around. My husband has Parkinsons and needs care .I have been paying out of pocket for this and have not received any reimbursement from theinsurance. We have paid for many years.Will rate them when I am sure of them either way.


T
Terry N
10/31/2019
Terry N. KCMO 10/31/2019 Bought my LTC police in 2001 when Genworth was a GE company. 2013 saw a 44% increase in premiums, this year I'm offered a 55% increase and left subject to increases going forward of 140% in the next 5-7 years projected by Genworth or the option of a 52% increase with a decrease in coverage and premiums frozen for 8 years. Obviously I'm in deep and not wanting to lose what I have invested. Genworth CEO gets $9.5 million in compensation per year and the top 5 executives average $5 million so it's clear where the money is going. Looking for options now.


P
Phillip S
10/16/2019
Despite what they tell you, make sure you have an attorney you trust review the policy during the initial cancelation period. Fifteen years and thousands of dollars, and at least three different sales reps, and now that insurance is needed, it's not what they promised. So, now do I keep paying just in case some day I need it and do qualify, or d I wright it off as a waste of money.


N
Norman S
7/23/2019
second rate increase since I took my policy out should of keep premiums in reserve to pay claims not increase profits Now I am paying for your mistakes and you are keeping the profit



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