MassMutual Life Insurance Review

Rating: 9.4 / 10 (Excellent)
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Founded in 1851 in Springfield Massachusetts, MassMutual is a mutual life insurance company offering whole, term, universal, variable, and guaranteed acceptance policies. MassMutual services around 5 million policyholders and employs 9,500 advisors across the nation. The company holds a Better Business Bureau rating of A+ and an A.M. Best rating of A++ (Superior).

How is MassMutual rated?

Breakdown

10/10
Financial Strength
9/10
Customer Experience
10/10
Policies
9/10
Flexibility

Overall Rating: 9.4 / 10 (Excellent)

MassMutual's outstanding financial strength and its wide range of coverages make the company one of the strongest contenders in the life insurance market today. The company ranks as the sixth biggest life insurance carrier in the United States, directly positioned between Lincoln National and John Hancock. MassMutual is a reputable and dependable choice for those seeking good rates and even better service.

Financial Strength

Key Details

Underwriter
Massachusetts Mutual Life Insurance Company
Marketshare 2016
4.11%
Premiums Written 2016
$4,901,677,526
Standard & Poor's Financial Rating
AA+
Moody's Financial Rating
Aa2
AM Best Financial Rating
A++

Financial Strength - 9.5 / 10

As one of the leading mutual insurance companies in the nation, MassMutual enjoys an excellent financial reputation and stable outlook. The company currently holds an A.M. Best financial strength rating of A++ (Superior), an S&P rating of AA+, and a Moody's rating of Aa2.
*The above information reflects the financial strength of the underwriter of the MassMutual life insurance policies: Massachusetts Mutual Life Insurance Company.

Reputation & Customer Experience

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
0.04
NAICS Total Complaints 2016
14
*The NAICS complaint ratio (in this case 0.04) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

J.D. Power 2016 Life Insurance Study

JD Power Overall Customer Satisfaction Score
3 out of 5 (About Average)
Annual Statement & Billing
4 out of 5 (Better Than Most)
Price
3 out of 5 (About Average)
Policy Offerings
3 out of 5 (About Average)
Interaction
4 out of 5 (Better Than Most)

Customer Ratings

BBB Rating
A+
Number of BBB Negative Reviews
1
Date Collected
2017-07-31

Customer Experience - 9 / 10

The Massachusetts Mutual Life Insurance Company has a Better Business Bureau rating of A+ and has received a 3 out of 5 overall customer satisfaction rating according to JD Power's 2016 U.S. Life Insurance Study. The NAICS reports MassMutual has a complaint ratio of 0.08 based on 14 complaints against their individual life insurance product, quite a low ratio for a company of its size.

MassMutual Policies

MassMutual offers customers the following life insurance policies: Term, Whole Life, Universal Life, Variable Universal Life, Guaranteed Acceptance/ Final Expense. Because we feel that Term Life insurance is a superior choice for most customers, we've focused our review on the MassMutual Term Life policy.

Term Life Insurance

Available Terms
10 year
15 year
20 year

Key Term Policy Features

  • Term-Permanent Conversions
  • Guaranteed Level Premiums

Policies - 9.5 / 10

MassMutual offers affordable 10, 15, and 20-year term life insurance plans that can be converted to permanent policies. The company also extends a variety of whole and universal life insurance products, including variable life and guaranteed acceptance policies with a selection of optional protection coverages to choose from.

Flexibility & Available Riders

Available Riders

  • Disability Income Rider
  • Critical Illness Rider

Flexibility - 9.3 / 10

MassMutual has a number of additional protection policies, among them Disability Income plans, Long Term Care, Term Care & Life, and Medicare Supplement insurance. Their offer is diverse and flexible, providing everything from basic to comprehensive coverage at accessible prices.

Additional Company Information

Homepage URL
Company Phone
(413) 788-8411
Headquarters Address
1295 State Street, Springfield, MA, 01111
Year Founded
1851

Top Rated
Our Partner
9.6 / 10
  • Get $250,000 of Term Life Coverage for as Low as $14/Month
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  • It takes 2 minutes to request your term life quote

Latest MassMutual Reviews

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S
sue s
Sutton, Massachusetts

1/30/2017
Tried to use the website to get a quote for term life. They connect you with whole life and then the agent actually infers I must be stupid if I don't want whole life. Especially an agent would know if a person purchases term and invests in other avenues besides a whole term policy they make out much better money wise in the end. A whole life policy is never advised by any money expert outside the insurance world. Life insurance is protection in case you die. It should never be looked at as a 401K. The agent then told me the correct ph# to which I had to listen to a lengthy recording (no bypass option) about vacations. Yeah...you're going to give me a free vacation. Is that paid by the... Read More


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