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John Hancock Life Insurance Review


Rating: 8 / 10 (Very good)
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John Hancock Financial is a Massachusetts-based insurance and financial services company founded in 1862. John Hancock, a division Canadian insurance company Manulife, has maintained a solid financial reputation for over 150 years, currently holding an A.M. Best rating of A+, an S&P rating of AA-, as well as a BBB rating of A+.

How is John Hancock rated?

Breakdown

8/10
Financial Strength
8/10
Customer Experience
8/10
Policies
8/10
Flexibility

Overall Rating: 8 / 10 (Very good)

John Hancock, a wholly owned subsidiary of Manulife Financial, has been providing financial and insurance products since 1862. The company enjoys superior financial and credit ratings from all major rating service companies, making them a strong contender in the insurance industry. With a variety of quality insurance products, great features, and the essential riders, the company is a suitable contender among leading carriers.

Financial Strength

Key Details

Underwriter
John Hancock Life Insurance Company
Marketshare 2016
3.54%
Premiums Written 2016
$4,229,347,146
Standard & Poor's Financial Rating
AA-
Moody's Financial Rating
A2
AM Best Financial Rating
A+

Financial Strength - 8 / 10

John Hancock boasts a superior financial reputation and excellent credit worthiness. The company has received an A.M. Best rating of A+ (Superior), an S&P rating of AA-, and a Moody's rating of A2.
*The above information reflects the financial strength of the underwriter of the John Hancock life insurance policies: John Hancock Life Insurance Company.

Reputation & Customer Experience

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
0.16
NAICS Total Complaints 2016
48
*The NAICS complaint ratio (in this case 0.16) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

J.D. Power 2016 Life Insurance Study

JD Power Overall Customer Satisfaction Score
2 out of 5 (The Rest)
Annual Statement & Billing
2 out of 5 (The Rest)
Price
2 out of 5 (The Rest)
Policy Offerings
2 out of 5 (The Rest)
Interaction
3 out of 5 (About Average)

Customer Ratings

BBB Rating
A+
Number of BBB Negative Reviews
18
Date Collected
2017-09-01

Customer Experience - 8 / 10

John Hancock Financial Services, Inc. is a BBB accredited business with an A+ rating. Although some complaints have been filed against the company, the NAICS reports they have remained well below the national median ratio, placing them among the best largest insurers in the market with regard to customer experience.

John Hancock Policies

John Hancock offers customers the following life insurance policies: Term, Universal Life, Variable Universal Life, Indexed Universal Life. Because we feel that Term Life insurance is a superior choice for most customers, we've focused our review on the John Hancock Term Life policy.

Term Life Insurance

Minimum Age
18
Maximum Age
80
Available Terms
10 year
15 year
20 year

Key Term Policy Features

  • Term-Permanent Conversions
  • Guaranteed Level Premiums
  • Accelerated Death Benefit

Policies - 8 / 10

John Hancock offers a range of life insurance products such as term, universal, variable universal, and indexed universal life. Their policies come with an assortment of excellent features such as term-to-permanent conversion, guaranteed level premiums, and accelerated benefits.

Flexibility & Available Riders

Available Riders

  • Spouse Protection Rider
  • Long-Term Care Rider

Flexibility - 8 / 10

John Hancock offers a long-term care rider with both term and whole life insurance policies. Each product category also provides a corresponding survivorship product that covers the policyholder and one more person such as a spouse or business partner.

Additional Company Information

Homepage URL
Company Phone
(617) 572-6000
Headquarters Address
197 Clarendon St # C6, Boston, MA, 02116
Year Founded
1862

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