ServicePlus Home Warranty Review
ServicePlus Home Warranty Review
ConsumersAdvocate.org
446 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
$200 Off + 2 Months Free
- 20+ Covered Items with two flexible plans to choose from
- Fast Claim Process with Virtual Diagnosis
- No Home Inspection or Maintenance record requirements
- Customizable plans to fit every home’s needs & budget
- Seniors & Veterans Discounts Available
- 30-Day Money Back Guarantee
Latest ServicePlus Reviews
Given all the comments below, how can this site possibly rate ServicePlus at 4.4 stars? The business is a scam. Our water heater pilot light failed to stay lit, taking it completely out of service. We called to submit the claim and entered a multi-month hell of unprofessional "technicians", allegedly incorrectly-ordered parts causing delays, and constant follow-up required by us to get any activity happening. Then last Saturday, a water sensor in the pan indicated the water heater was leaking. We attempted to contact the company, but could not, given that it was the weekend. On Monday, ServicePlus told us to find our own plumber to address the issue, since their questionable... Read More
THIS PLACE IS THE WORST I TALKED TO ABOUT 5 PEOPLE ABOUT MY PROBLEM, ALL PROMISED TO HELP ME, BUT THEY NEVER DID. I TRIED GET HOLD OF THE PERSON THAT SIGNED ME UP, HE WON'T ANSWER HIS PHONE OR EMAIL, I LEARNED MY LESSON ALWAYS READ UP ON A COMPANY BEFORE YOU JOIN. THEY SAID 24 TO 48 HOURS, WHAT A LAUGH. THEN THEY TELL YOU CERTAIN THINGS ARE NOT COVERED. IF I COULD GIVE THEM MINUS-5 STARS I WOULD. I WISH THERE WAS A WAY ALL US PEOPLE THAT GOT RIPPED OFF, CAN GET TOGETHER AND BRING THEM TO COURT FOR REFUNDS, I DON'T KNOW HOW THEY GET ANY WITH IT. THE CONTRACTER SAID HE NEVER GETS PAID FROM THIS COMPANY. THE ONLY REASON I GAVE THEM 1 STAR, IS BECAUSE YOU CAN'T THEM LESS. I'D RATHER GIVE THEM... Read More
Buyer beware! This company is a ripoff and will now honor your claim. I was denied for my heating claim I had a HVAC repairmen come and look at the system he stated " The system is not working due to normal wear and tear". This repair company Service Plus denied claim due to maintainance..The repairman also stated that they tried to get him to say that something on my part was wrong for the claim to be denied. PLEASE DO NOT use this company they will take your money every month but when you need them they are no where to be found!
Asked for a refund that I've yet to receive. I give them a 1star because I can't go any lower. Sharon Fields
Asked for a refund that I've yet to receive. I give them a 1star because I can't go any lower. Sharon Fields
If you want nothing but issues sign up with Service Plus. If you do decide to sign up with this company do extensive research. If I could rate it a zero I would.
Zero star, it's the worst company for Home Warranty. I had tried many but with Service Plus you will not get anything fixed. they will just find ways not to repair or replace your appliance and reps blame the consumer after charging the service fee and not sending anyone. my AC/HVAC outer unit broke and they simply told me that is not covered without sending anyone to physically look at just based on the earlier visit. and for Microwave after waiting for 5 weeks they told me that they cannot repair it and offered $100 which I still have to receive it waiting for almost 2 months now. Zero customer service and most unprofessional company. do not fall into the trap.. even it cost little move... Read More
Horrible choice on my part. Even when they did follow process.. their choice of contractors were sub par.. several of them I had to call only to find out that they no longer work with this warranty company because they don't pay the contractors. Emergency reimbursement process is not Home Warranty Friendly...
Stay away from Service Plus Hoem Warranty. To bad I couldn't give them less than one star. Terrible company.
bad customer service Ryan he says he makes all final decisions and not interested in helping just reading policy not to mention his attitude
I’m highly dissatisfied with Service Plus Warranty. In JANUARY I called regarding my washer not working, they sent someone out who stated he needed a part. Weeks went by nothing. I called they stated the part isn’t made anymore and they could send me a check for $200. A washer cost far more than $200. JUNE 16th (6 months later they sent the $200 check out via mail). Today it is JULY 21st (7 months after first inquiry) I have not received a check. I can wait 90 days for the check to cancel and they resend one or pay $35 for them to write a new check. I pay them monthly and paid my $75 service fee and they can’t do their job as a home warranty company and ensure I have a working washer for... Read More
If I could give it - stars I would. The service covered on the customer portal clearly states plumbing. After notifying them that I had a plumbing issue in my bathroom they located a plumber after about a week. The courteous plumber saw my problem and then said he was to collect $75.00. I gladly paid him assuming he was going to fix the problem. He came back 15 minutes later and said the company denied the service. He apologized profusely but said his hands were tied and that he was going to reevaluate whether to continue with Service Plus as he felt that it was almost theft. I was unable to get a clear reason why my claim was denied. I'm washing my hands with this company, and June 1st... Read More
THIS IS THE WORST WARRANTY CO EVER DO NOT ENGAGE WITH THEM IF I COULD I WOULD ELIMINATE EVERYONE OF THESE ROTTEN SOB
Whatever you do, DO NOT use this company. They refused my claim for a water heater because the burner is longer working. They sent the own technician for diagnostic were reported to them burner is no longer make the manufacture. THERE WAS NO HOT WATER!! It was obviously broken. They told me they will give $200. When I notified the service department that I wanted to cancel this non-service, I was belittled and told that I had a contract, and used the analogy that I could not break it because it was like "buying a car and deciding a month later you didn't like the color". If you have been wronged by this company, file a report with the Federal Trade Commission. If enough of us do it, we can... Read More
They certainly take your money, but don't pay out!!! Over a year has passed with claim 727165 and I still haven't been paid. I have called so many times, I'm sick of talking with them. Absolutely no response to emails. Never send them your money.
We have contract, coverage: 4/27/2018-4/28/2024
had refrigerator claim 2022 2nd October were offered reimbursement of $300
Have Clothes Washing Machine since fall 2021 offered $275
It is now April 2023 after 10-20 phone calls no checks issued.
Maybe they can follow through. Considering other options.
After reading a few of the negative comments on this page I will just agree with everything I read. This is a nightmare company to try to get anything done and any home service company that cannot get techs to answer their service requests should be a warning. Of course one does not know that so before choosing this company or any home service co, call various service providers such as plumbers and electricians and find out if they will work for them before spending your money.
Stay away from this company. They have a 30 day grace/waiting period that they do not pay any claims on. SO you are paying for a month for nothing. They do say they offer a 30 day Money back guarantee but they dont. They even mention in contract, WHICH i finally received a month later when i asked again for contract. Something about pro rated refund, yet when you ask, No refund, As the contract doesnt cover what salesman said. (could be why i didnt get contract until after 30 days) i wouldnt know. about no refund even though they have a logo with it on it ? Very unscrupulous company. I m so lucky that due to additional fraud, from them and some others, that I had to change my debit... Read More
Do not believe the "good " reviews. Its a joke. I filled 3 simple yet critical services over 14 months and 2 of the three were denied. They act like they cover things but are so slick about denial. For example, the electrical on the water heater failed, they wouldn't cover it because they cover the water heater but not the electrical for it. They covered the refrigerator/freezer but don't cover parts on the freezer ie: ice maker and other items.
Don't both save your money go with First American. Again these "good" reviews are a lie. RUN RUN RUN
Very reasonable pricing and very quick and reliable service. My experience with service plus has been wonderful so far
Serviceplus is not an honest company. I had an issue with my air conditioner. It took 28 days to get a response. When I did get a response the claim was denied. I had several other issues under the suppose warranty and they refused to get those items repaired as well. I have found them to be totally dishonest. I paid them upfront for the entire contract amount. I will never do that again and I warn everyone to never do business with this company unless you would to be diasppinted.
Service Home Warranty (SHW) is a scam in my books. They refused to cover a claim on my AC unit in April 2022 . They offered a $300 "Goodwill" payment. It is now December 2022. MANY MANY calls to SHW and the always given lame excuses as to why I have not received my $300. 00. I have a two years left on my warranty agreement and they WILL NOT cancel the contract. They did not hold up to their agreement of the "Goodwill" payment of $300. What kind o f company takes 8+ months to send a check. If I could rate them a negative number I would. Great job SHW of taking care of the elderly. Your company is horrible at customer and phone service.
I contacted the company to service my Samsung Dryer. After not hearing from the first technician they recommended, they finally referred me to someone else. The technician informed ServicePlus that a specific part was necessary to fix the dryer. They said that they would "total out" the dryer, since the part exceed what they claimed was the value of the dryer. They agreed to send me a check for $250, which was "approved" in September 2022. It is now December and no check has been mailed. My advice is to stay away from this company...you'd be better off stuffing your money under the mattress!
I paid for 2!! home warranties - they have never once sent a technician out for any claim I have submitted. Instead, they tell me they will pay me 100 and 200 dollars to drop the claim because they ARE UNABLE TO SERVICE MY ACOOUNT! I HAVE NEVER ONCE RECEIVED THE money from them. I call and I get a HUGE run around that the money is coming- and they flat refuse to let me out of these contracts. I have been waiting for 6 months for 150- that they told me I had to take because they don't have service technicians available in my area. I have tried to submit 5 different things as simple as my ceiling fan quit working and they can't even find a service tech for that!! They're fucking asshole... Read More
This company is a joke. I purchased a home in September and the home came with a home protection plan. I didn't know the stove wasn't working before I moved in. I paid $45.00 for service to come and check on the stove, the technician stated that they would order the part. The company decided that the amount to have the stove repaired was too much and only offered me $200.00 for the stove. I called to see where my funds were, they had the audacity to informed me that I stated that I didn't want the $200.00. Who in their right mind in this economy would say that. Then they want to say it will take 6 to 12 weeks for my funds to get to me. It has been over that time frame and no funds. I... Read More