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Scout Alarm Home Security Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
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Scout Alarm is a Chicago based home security company that has been providing fully customizable, wireless home security systems since 2013. Customers can set up and monitor themselves, but the company also provides the option of professional monitoring as well. The company has been featured in such publications as Forbes, the Chicago Tribune, and Mashable.

How is Scout Alarm rated?

Breakdown

4.0/5
Equipment
3.5/5
Monitoring Options and Technology
4.0/5
Value
4.0/5
Contract Flexibility

Overall Rating: 3.8 / 5 (Very good)


How does Scout Alarm work?

Equipment - 4 / 5

Scout Alarm offers two plans to choose from: Always On and Always On+. Their website guides customers through the purchasing process beginning with color and the Scout hub that controls the sensors, to then offer door panels, access sensors, and finally motion sensors. Every step has comprehensive information on the hardware and its uses.
Installation
Self-Install (DIY)
Equipment Manufacturer
Scout Alarm
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Smoke

Surveillance

  • Indoor Cameras
  • Doorbell Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button

Monitoring

Monitoring Options and Technology - 3.5 / 5

Scout provides both professional, 24/7, UL-certified monitoring, and self-monitoring options via cellular and broadband. Both include email and push notifications, 4G LTE cellular and battery backup, and the Scout mobile app for iOS and Android, without an annual contract.
Monitoring Options
Professional Monitoring
Self Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
6
Monitoring Center Type
Outsourced
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Scout Alarm cost?

Contract Flexibility - 4 / 5

All of the Scout equipment is purchased by the homeowner according to their security needs, but to be effective should always include the Scout Hub ($120), access sensors ($20 each), motion sensors ($30 each), door panels ($50 each). Monitoring plans begin at $9.99 for self-monitoring and $19.99 for professional monitoring. Scout doesn't require any yearly contract.
Monthly Fee (min)
$9.99
Monthly Fee (max)
$19.99
Number of Available Packages
4
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$229.00
Contract Required
Cancellation Policy
60 Day Return
Warranty
3 years

Technology Integrations

Technology Integration - 4 / 5

Scout has one of the most integrated devices in the industry, compatible with Amazon Alexa, Google Assistant, ZigBee, IFTTT, Nest, LIFX, Philips Hue and Z-Wave. The company offers live surveillance feed, with live updates, email, phone and text messages via their iOS and Android apps.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • Phone Call Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Event-triggered Automation
  • Unique User Codes

Scout Alarm Reputation

Reputation - 3.5 / 5

Scout is a new company that was started through a crowdfunding campaign in 2013. The range of negative reviews and comments online revolve mostly around the battery life of the sensors, false alarm alerts, and the sound level of the alarm itself. On the other hand, the users that prefer Scout Alarm, genuinely like it. Many users praised the ease of installation, the ability to only buy the equipment you need and the fact that users can easily remove and reinstall the equipment. Scout's monitoring centers are UL-certified, and accredited by the Central Station Alarm Association. They are not BBB-accredited or rated.
Date Collected
2018-07-20
Year Founded
2013

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)

Scout Alarm Summary

In Conclusion

If you are looking for a basic do-it-yourself package (door coverage, motion detection, water sensors, glass break and window sensors) but with home automation options and a user-friendly system, Scout Alarm is just what you need. You won’t have an annual contract, but you will have to get a monthly or yearly subscription for professional monitoring and home automation features.

Scout manufactures their devices and customers pay for the equipment upfront and purchase the system online. The equipment comes in two colors, which is a good option for homeowners with wooden windows or darker colors in their home. The required hub is the brains of the system, and you can place it anywhere in the house. Scout also has their own security camera called the HD Indoor Camera, which features a 1080p resolution, night vision, and remote live viewing. The camera can also be used for alarm verification if you’re subscribed to a professional monitoring plan.

Customers can choose between two monthly plans or a yearly plan. The monthly plans cost $9.99 (self-monitoring) and $19.99 (pro monitoring). With the annual agreement, you can get 12 months for the price of 11. Scout has also developed hubs, keyfobs, RFID stickers, and a mobile app. The company’s system is easy to use, and a single alarm hub can monitor many sensors at a time while being plugged into a router with an ethernet cord. Also, the system setup is straightforward.

Although Scout has a limited selection of equipment compared to other competitors, the company has upfront pricing, so you know what you have to pay for. Moreover, compared to other home security systems, Scout is reasonably priced. Also, each Scout Alarm security device is under warranty for three years. Pay around a couple of hundred dollars, and you’ll have yourself a full security system with affordable monthly monitoring. In spite of the monthly plan fee requirement, Scout Alarm is an excellent option for a DIY home security system.

Contact & Additional Information

Homepage URL
Company Phone
(844) 287-2688
Headquarters Address
210 N Racine Ave. Ste. 2M, Chicago, IL, 60607
Mailing Address
210 N Racine Ave. Ste. 2M, Chicago, IL, 60607

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