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Alder Home Security Review

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Founded in 2008, Alder Home Security provides and monitors home security, environmental safety, and medical alert systems nationwide. Systems are plug-and-play easy and are comprised of individual components that mount with simple adhesive stickers. Alder is headquartered in Orem, Utah..
 
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How is Alder rated?

Breakdown

Overall Rating: 0 / 5 (N/A)

Alder is an excellent choice for people who are looking for easy self-installation in a home security system. After speaking with a system designer, the equipment you select will be shipped to you. The company boasts a 30-minute self-installation process. All components are wireless and require no electrical work. In addition, equipment mounts via self-adhesive pads, making for a "stick-and-play" home security experience.

Alder doesn't sell equipment outright. It comes with your purchase of professional monitoring service. In order for the company to recoup the cost of the equipment it provides, contract lengths are on the long side and customers may not cancel without penalties before their contracts expire. Monitoring fees are less for simple systems, more for complex systems. So you'll have to do some math before deciding whether an Alder system is cost-effective for you.

How does Alder work?

Equipment - 0 / 5

One of the benefits of working with Alder is that customers don't pay upfront for the equipment they install. Equipment charges are included in your monitoring fees.

Alder provides many of the components that make up a comprehensive home security, environmental safety, and/or medical alert system. These include door and windows sensors, AI-assisted motion detectors, indoor and outdoor cameras, and medical alert buttons. The company's product line does not include broken glass sensors. Sensors must be located within 100 feet of the control panel to be active, which may preclude owners of large homes from Alder systems protection.

Alder also offers medical alert pendants for added security in your home. The company reports its average response time is 7 seconds—the kind of speed you need in an emergency.
Installation
Self-Install (DIY)
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Event-triggered Surveillance

Life Safety

  • Medical Alert
  • Smoke
  • Carbon Monoxide

Monitoring

Monitoring Options and Technology - 0 / 5

Alder doesn't charge a fee for its equipment. The company only sells monitoring services. Self-monitoring is not an available option.
Monitoring Options
Professional Monitoring
Monitoring Technology
WiFi
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring

How much does Alder cost?

Contract Flexibility - 0 / 5

According to Alder's customer service department, the contract you sign with Alder depends in part on the equipment you purchase but typically ranges from 3 to 5 years. Monitoring fees vary depending on the complexity of your system.
Monthly Fee (min)
$39.99
Number of Available Packages
0
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$0.00
Minimum Contract Length
36 months
Cancellation Policy
Alder systems come with a rather lengthy monitoring service contract of 3 to 5 years. Customers who wish to cancel service are still held responsible for any fees remaining on their contracts.
Warranty
Equipment is warranted for the life of your contract.

Technology Integrations

Technology Integration - 0 / 5

Alder doesn't discuss whether its systems are compatible with popular smart home systems on its website. But a live chat representative confirmed the equipment can integrate with Amazon Alexa and Google Assistant.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Live Surveillance Feed

Alder Reputation

Reputation - 0 / 5

Alder has a mixed reputation among consumers. Consumers on Trustpilot give the company 4.6 out of 5 stars—an excellent rating. Many praise the professionalism and attentiveness of Alder's customer service representatives.

The Better Business Bureau and consumers who have reviewed Alder on the bureau's website take a somewhat dimmer view of the company. The BBB gives Alder a C rating and there have been more than a thousand complaints filed against the company in the past three years. Most complaints had to do with billing and contract issues. It's important to read the fine print whenever you sign a contract. Alder's contract commits you to quite a long period of service: five years.

The Alder mobile app receives a 2.2 out of 5 star rating from IOS users at the Apple App Store, but that score is based on fewer than 50 reviews. The app receives 3.2 stars out of 5 on Google Play.
Trust Pilot Rating
4.7 out of 5
BBB Rating
C
Date Collected
2021-06-10
Year Founded
2006

Alder Summary

Contact & Additional Information

Homepage URL
https://www.alder.com/
Company Phone
(855) 475-3977
Headquarters Address
450 N 1500, Orem, UT, 84057

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