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Oticon Hearing Aids Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
42 Customer Comments & Reviews - see all comments
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Oticon is a global hearing aid company that has consistently worked in the science and technology of hearing. They have been a world leader in the hearing care industry since they were founded in Denmark in 1904, and customize their hearing aids based on factors such as age, listening environment, personal preference and processing ability.

How is Oticon rated?

Breakdown

4.5/5
Hearing Aid Style
4.0/5
Features and Price
3.5/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 3.9 / 5 (Very good)

Oticon is one of the strongest competitors in the hearing care industry due to its remarkably broad offering of hearing aid types and features. The technology behind the company's devices and accessories is some of the most advanced and provides users a great degree of customization and comfortability. The company's educational content is a great help for potential customers looking make an informed purchase decision. Moreover, Oticon offers more detailed information about its warranty and trial policies than other hearing aid companies.

Oticon Product Offerings

Hearing Aid Style - 4.5 / 5

Among the companies we reviewed, Oticon had one of the widest range of products and options. The company has seven current hearing aid models currently advertised on its website and a host of legacy products, as well. The company's newest hearing aids rely on cutting-edge technology to provide tinnitus relief, catch high-frequency sounds like "s" and "sh" and boost softer speech, among many other sought-after features. Product previews let customers see how the company's devices look on other users—something of a unique website feature. Oticon offers devices in a wide range of styles, such as MIC, CROS, and RITE. The devices come in many neutral and a few fashion colors. In addition, a number of wireless accessories and a convenient mobile app further enhance users' hearing experience.
Product Type
True Hearing Aid
Types of Hearing Aids
IIC
CIC
ITC
LP
BTE
Mini BTE
RITE
MIC
ITE
CROS
bi-CROS
Accessories
Charger Plate
Cleaning Kit
Remote Control
Mobile App
Computer Control
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Directional Mics
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Telecoil
  • FM Compatibility
  • Frequency Shifting
  • Tinnitus Maskers
  • Wind Noise Reduction
  • Binaural

Oticon Additional Services

Features and Price - 4 / 5

Oticon hearing solutions are based on the company's BrainHearing™ philosophy. That means they have been designed to support your brain’s natural process of making sense of sound.

Neither device pricing nor shipping information is available on Oticon'a website, as customers deal directly with health care professionals to acquire their hearing aids. Because the company's risk-free trial is administered at the discretion of these third-party professionals, Oticon does not offer information on their site about trial periods, either.
Online Hearing Test
No
Modes of Contact
Phone
Email

Oticon Pricing

Battery Life - 3.5 / 5

Since Oticon offers such a wide range of products, battery life, charging methods, and charging times vary. You can contact Oticon by email to inquire about battery life and other details for its hearing aids. You can also connect with an Oticon authorized distributor through the company's website.

Oticon After-Sale Service

Customer Experience - 4 / 5

Oticon has a short, 6 question quiz to evaluate customers' hearing capacity. The quiz is not very thorough, but it's enough to advise users whether it would be wise to consider a visit with a hearing professional.

We found that specific information on each of the company's products was a little difficult to locate. It's there—but you'll have to dig several pages deep to find it. Oticon's website could be improved with a single pull-down menu that lets customers explore their hearing aid options easily, as well as a feature comparison chart.
Warranty Length
2 years
Warranty Coverage
Oticon hearing devices are covered by a limited warranty issued by the manufacturer for a period of 2 years and come with a year of protection against loss and damage. This limited warranty covers manufacturing and material defects in the hearing device itself, but not accessories such as batteries, tubing, earwax filters, etc. Problems arising from improper handling or care, excessive use, accidents, repairs made by an unauthorized party, exposure to corrosive conditions, physical changes in your ear, damage due to foreign objects entering the device, or incorrect adjustments are NOT covered by the limited warranty and may void it. Added to this comprehensive Oticon factory warranty is "Precise Hearing." This program gives you 45 days from the date you purchase your hearing aids to return them. If for any reason, you decide to return the undamaged hearing aids during the money-back period, the company will return the total price. However, the free-trial offer is administered by the hearing clinics that actually sell Oticon products at their discretion.
Text of Warranty

Oticon Reputation

Reputation - 3.5 / 5

Oticon currently holds a B- rating from the Better Business Bureau. The company is not rated on Trustpilot. The company does get a mention on several senior citizen advocacy sites. Still, it's hard to get consensus on the company's reputation. That being said, Oticon has enjoyed tremendous longevity. The company has been around in some form since 1904.
BBB Rating
B-
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
1
Date Collected
2022-04-11
Year Founded
1904

Company Profile

Full Name
Oticon Hearing Aids
Company Website
Headquarters
580 Howard Avenue, Somerset, NJ, 08873

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42 Customer Comments & Reviews

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seansullivan1959
4/14/2024
I have had the Oticon More 2 hearing aids fo a little over 2 years. I have had both at full capability for maybe 2 weeks in all that time. The noise reduction is insignificant. A foggy day will shut down the left one for water intrusion. If it gets actually wet I have to keep in a bag filled with desiccant cartridges for at least a day before it will take a charge. After getting wet it will never have more than 10 hours without dying. The company WILL NOT replace or repair. Oticon was a horrible decision on my part.


lsjmcdaniel693
10/6/2023
I have a pair of the Ocion More 3 and can't use them because I need molded ear pieces . I ended up getting a pair of a Widex brand.I have tried to find out if Ocion makes a molded ear piece but I can't find anything.


R
robert
9/17/2023
These are the worst hearing aids I've owned. The blutooth is useless to the point I cannot take cell phone calls. I've had hearing aids less than half the $6k I paid for rhese that were more reliable and their service and support is non-existent.


mmossey1952
9/17/2023
I have had my hearing aids for about one year. I have worn hearing aids for over 40 years these are by far THE WORST I have ever owned they have been in for repair several time replaced one and the cost of $5300.00 does not justify the issues with them. I have a 7 year old pair I use for backup and work very well


C
Casey C
6/19/2023
I have worn Hearing Aides for 30 plus years. I’m currently wearing Oticon 1 itc hearing sides. From almost day one jthrse hearing aides have had issues requiring them to to be sent in for repair. I believe 4 times in about 6 months. When I have to change batteries, they frequently won’t power up for anywhere from 15 minutes to several hours. The problem never gets resolved.


David B
6/2/2023
My Smart Charger for the oticon Mini-Rite R quit working within the first 45 days of use. I looked on Amazon and other places for a replacement and the minimum cost was over $200. I am a Navy Veteran and asked for a replacement charger through the VA but as the saying goes the check is in the mail. Still no replacement. Is their a German company that can offer a generic replacement so i don't have to worry about reliability. I have been over a month now without my hearing aids an absolutely can not afford the money they want for a replacement especially if it will only last a couple of months. Thank You


D
Douglas M
5/1/2023
I have worn 'antique' Phonak aids for years but could never wear them outside due to the wind and handling noises. The Oticon Real aids that I am test driving are amazing in this aspect. I have been in 20+ mph sustained winds with gusting and with hair touching the aids, but no wind noise whatsoever! Truly amazing. I wore them to a play practice for a granddaughter. It was in an old theater with poor acoustics. I was able to enable the speech enhancement and could hear the director's instructions much better. Using the aids to talk on the phone is another issue. The volume is too low and seems to be only adjustable on your phone volume. While talking on the phone or streaming... Read More


4tv.yu7
4/20/2023
Summary: My provider could not activate all the features, or improve the fidelity, of the Oticon Real One aids, which I bought, until after the 30-day trial window. I bought Oticon Real One aids, but they sounded horrible. Here's what they sounded like: Take the equalizer on your stereo tuner and turn all the base sliders down. Take the rest of the sliders (treble) and move them halfway to the maximum. I went back to the audiologist and they made adjustments. However, there was no improvement. They told me it would take some time for me to adjust to the aids. This product was completely unacceptable and I was near the 30-day return window. I got my money back.


marknicholson100
3/18/2023
I have worn Oticon HA's forever and they always sounded better than Phonak and others. My Last set was Oticon Opn1's and they were great, but feedback was always a problem. I recently replaced the Opn1's because the feedback problem and they were pretty old, so I got the Oticon More1R units. Unfortunately, the More1 units constantly distort when a new sound is introduced to the environment, I am in. The distortion is most noticeable in the speech frequencies, which is very annoying but also happens in every other frequency. The distortion is truly unnerving. I would characterize the distortion as, if a person was close to a large operating fan, then speaking thru it making... Read More


elliott.barkin
3/10/2023
I have been wearing the Oticon More 1 for over 2 years . The only issue I have is the cost of the wax stops for the mold. I get mine from the VA but have bought extra. They only last a week. I enjoy the streaming to my TV for that I say 3 1/2 stars.



Our Partner
Good for children, and teens
  • Wide range of hearing aid styles
  • Products to treat moderate to profound hearing loss
  • Customize your hearing aid's color and features
  • Built-in tinnitus sound support