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GoHealth Health Insurance Review

14 Customer Comments & Reviews - see all comments
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Founded in 2001 and based in Chicago, GoHealth provides customers with affordable health insurance plans, as well as other health and insurance products. The company has grown to feature field offices in North Carolina, Utah, and Slovakia. GoHealth is a BBB accredited business with a grade of A+.

GoHealth - Overview

GoHealth is an online marketplace that can provide multiple end-to-end health care solutions. The website allows customers access to QHPs and off-marketplace coverage. All potential customers have to do is provide their location, date of birth, and tobacco usage, and they can receive monthly premium quotes from local and national carriers immediately. GoHealth's vast network allows individuals and families the opportunity to find the best suited plan at the best possible price. Along with individual health plans GoHealth offers:

  • Medicare Insurance for Seniors
  • Health Insurance for Groups
  • Life Insurance
  • Temporary Health Coverage
  • Dental Insurance

Some of the Things Included with Plans Provided Through GoHealth

GoHealth offers the four "metal" categories of plans offered in the Health Insurance Marketplace. Each plan offers varying monthly premiums and coverage. Bronze plans are good for younger folks who are healthy as they are the lowest cost and will protect you in a worst case scenario. Platinum plans are good for those who require much medical care and can afford a high monthly premium. Some of the coverages included in these plans are:

Primary Care Visits
Diagnostic Tests
Hospital Stays
Generic and Specialty Drugs
Urgent Care
Rehabilitation
Mental Health Services
Substance Abuse Services

Types of Plans

Along with differences in coverage options, the four tiers of plans on the Health Insurance Marketplace offer varying degrees of cost to you:

"Metal" Tier Insurance Company Pays You Pay
Bronze 60% 40%
Silver 70% 30%
Gold 80% 20%
Platinum 90% 10%

Application

GoHealth makes applying for health insurance and sorting through providers very simple. After entering some basic preliminary information, customers are taken to a results page that shows all the plans available to them in their area along with the lowest priced plan first. GoHealth has an intuitive and easy to use interface that is more reminiscent of a travel website. Customers can easily refine searches along the left hand column by carrier, deductible and copayment amount, max out-of-pocket, plan type (EPO, HMO), "metal" tier, monthly premium, tax credit eligible, pediatric dental, and HSA eligible.

After selecting their preferred carrier, customers are taken straight to an easy online enrollment process. All in all, GoHealth has one of the easiest processes we've seen in applying for health insurance. 

Health Insurance with GoHealth

One of the main benefits of going with GoHealth for your health insurance needs, is the entire process from start to finish can easily be accomplished through the company's handy online portal. Additionally, GoHealth can estimate your tax subsidy online and apply the savings directly to the plan before you pay. In terms of customer service, the company has over 10,000 licensed insurance benefits advisors across the US who can offer personalized recommendations. Rounding out GoHealth's package is their ability to also offer other health insurance solutions like Medicare, group plans, and life insurance. 


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14 Customer Comments & Reviews

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Carl
4/6/2023
GoHealth is a company that hires people to steal clients. They care less about doctors, medications or what conditions a person may have. There only interest is closing the deal. One of their agents contacted my client changed their policy and now my client with heart conditions has lost her current insurance to be placed into a carrier that her doctors do not take. Since it happened days before OEP ended she has no recourse. Now after months of procedures my client is looking at 3-4 months of new procedures under new doctors. GoHealth is a scam. They don't care about the client only about their pocket and the money they probably don't get to see because GoHealth finds a way to scam them... Read More


rkenyon58
10/14/2022
Please save yourselves a lot of hassle and headaches! These people are not looking out for your best interest and are only here to sign you up, give a very false sense of security and leave you stranded with a subpar Medicare advantage plan that will not serve your needs. They signed me up for the "perfect plan for me" and then didn't return phone calls or even acknowledge my existence when I found out none of my doctors were in network with the plan that they recommended for me. This leaves me stranded looking for three different doctors including a primary care physician. Do yourself a favor and hang up on them and definitely do not visit their website or give them your phone number or... Read More


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Cheryl F
5/13/2022
I am a licensed Health Producer who had the displeasure of working for GoHealth . When I interviewed I was assured they insisted all policies issued had to be "grandma approved". I found this not to be the case. Their hardcore sales tactics and manipulation of the elderly and disabled is their prime business model. They have agents in other countries call possible medicare recipients incessantly and often, the same person in a day. Sadly their lack of integrity and drive to sell no matter the cost to the consumer has caused stress and injury to many. Run screaming from this company. There are plenty of agents out there who will have YOUR best interest at heart and not the commissions. Oh... Read More


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Andrew C
3/21/2022
As a Sales Agent who has enrolled many health insurance customers for GoHealth over the past 7 years, I can say from experience that they're a dishonest and fraudulent company. Not only have they not paid me the over $3,500 that they owe me (and I've sent them documentation to that effect), but now they claim I owe them over $9,000. Also, Josh Harris from Gohealth's commission department emails me, trying to explain why they reversed my commission and charged me back for customers who had a policy with them for the entire year. The legal issue of most importance though, is that when GoHealth does charge back an agent for their commission, they don't back that amount off the agent's 1099... Read More


mcrct10
11/19/2021
They sent me a postcard promoting Optum Medicare plans with attractive benefits. Unfortunately, the phone number provided is not available from my calling area. No web address was provided. Medicare.gov does not show them as a provider in my ZIP code. If their marketing is this disorganized, how efficient can their claims depatrment be?


cborklund54
8/29/2021
GoHealth doesn’t sell your info. They also do not put people into insurance plans they haven’t accepted and agreed to sign up for. All calls are recorded and they adhere strict compliance. I’m not sure why people sign up and then complain at what they authorized but I know this!! GoHealth will stop at nothing to satisfy their clients.


Patti B
7/23/2021
They provided a COVID test at the San Francisco airport for our trip to Hawaii in May. We had no choice but to pay the $225 which was way overpriced. They double charged my credit card and agreed they owed me a refund. I have yet to receive it over 2 months later and now they don’t even respond to my emails. What a way to rip off consumers..


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Chauncey
6/1/2021
Customer Service is terrible. I didn't want service. But someone did that used my address. Aerie Mosley Does not live here...


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Richard M
2/2/2021
I want to single out Kaela Glover with gohealth. I want to commend her for her dedication in helping me obtain Medicare coverage. She went above and beyond for me and was committed to solving my problem. I recently moved to New Hampshire from Massachusetts. I was looking for a comparable Part B plan from New Hampshire BCBS plan G. However, I was denied. Ms. Glover returned every call and made follow up calls on my behalf. Ms. Glover discovered that I never needed to change my Medicare Part B coverage even though I moved. She assisted me in getting my prior Massachusetts policy reinstated. Thanks to Kaela I'm insured again and sleeping much better at night . Thank you!!!!... Read More


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cynthia d
7/2/2019
Very disappointed with this company, customer service wasn't great but we needed insurance so so bad, I specifically asked for a plan type PPO, I was assured by the agent that all the plans she was giving me as options was PPO's, but it turned out that it wasn't, which doesn't meet the needs of our family. Very angry right now in a time of need and paying such a high premium and not having what I wanted. Not getting into the prescriptions that they do not cover... well very sad with all of this and felling cheated.



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