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TransUnion Credit Reporting Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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TransUnion was founded in Chicago, Illinois, in 1968 as a holding company for the railcar leasing operation, Union Tank Car Company. They soon acquired the Credit Bureau of Cook County and began to expand into the credit reporting industry, creating a database of more than a billion consumers in over 30 countries.
 
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How is TransUnion rated?

Breakdown

4.5/5
Plans and Pricing
4.3/5
Report Details and Frequency
4.5/5
Credit Bureau & Credit Scores
4.5/5
Monitoring and Extra Features

Overall Rating: 4.5 / 5 (Excellent)

TransUnion, one of the three major U.S. credit bureaus collecting information on over one billion consumers around the world, offers reliable credit monitoring with fraud detection and up to one million dollars in identity theft insurance. The company, which enjoys a fairly positive reputation and offers prices that are on par with industry standards, boasts a solid line of credit management services and innovative fraud solutions for both businesses and individuals. People considering TransUnion’s subscription-based services should be aware the company only updates their credit reports every 30 days and use the VantageScore model instead of the industry-standard FICO Score.

Credit Score & Reports

Report Details and Frequency - 4.3 / 5

TransUnion offers credit monitoring with unlimited TransUnion credit scores and three-bureau credit reports. Though they charge a $1 fee for their reports, they will automatically enroll customers in a credit monitoring program for which they are charged full price after the initial seven-day trial period. TransUnion also uses the VantageScore 3.0 model, which provides results directly from the three national credit reporting companies and differs significantly from the FICO score 8 model that most lenders prefer.

Credit Bureaus Covered

Equifax
Experian
TransUnion
Credit Report Frequency
Monthly
Access to Credit Scores
Yes
Access to Credit Reports
Yes

Monitoring & Tools

Credit Bureau & Credit Scores - 4.5 / 5

With identity, high-risk, and synthetic fraud monitoring, TransUnion offers all the tools and solutions needed to detect fraud faster and with greater accuracy. The company notifies customers of suspect identities, unusual behavior patterns, and even if lenders request access to their reports, which provides an additional layer of security to help protect sensitive data. Just as other, similar credit reporting companies, TransUnion also offers historical score tracking with useful visuals to help customers better understand their credit and the factors that affect it, as well as identity-theft insurance of up to $1 million for those who enroll in their credit monitoring services.
Credit Tools
Credit Change Alerts
Historical Score Tracking
Security & Protection
Identity Theft Monitoring
Identity Theft Insurance
Identity Theft Insurance Limit
$1,000,000

TransUnion Plans & Pricing

Plans and Pricing - 4.5 / 5

TransUnion charges a $1 fee for a 7-day trial of their subscription-based credit monitoring service, clarifying in smaller print that clients will be billed a discounted price of $17.95 for each subsequent month of service. They also extend a 30-day trial for $4.95, which includes three-bureau credit scores and monitoring, a number that later increases to the standard monthly price of $19.95, plus applicable taxes. Although pleasing to the eye, the TransUnion website is not as easy to navigate as it seems and clients may have better luck obtaining product details and pricing through a general web search. To avoid future complications, potential customers are also advised to read the small print and thoroughly revise the company’s cancellation policy before enrolling in any of their services.
30-day Trial Available?
Yes
Free Report Offered?
No
Monthly Price
Starting at $19.95

TransUnion Reputation & Support

Monitoring and Extra Features - 4.5 / 5

TransUnion is accredited by the Better Business Bureau and holds an A rating with the organization. They have been the object of a substantial number of complaints and negative customer reviews, yet that is not out of the ordinary for a company of its size and may not be the best indicator of the enterprise's reputation with respect to customer service. TransUnion has also been rated by Trustpilot, where they hold a 4.3 score based on only a few reviews. Customers who have purchased the company's products and services seem pleased with their customer support efforts and their attentive, knowledgeable approach. TransUnion's mobile app is available for apple and android phones and features useful credit alerts via email.
Mobile App
Yes
Alert Methods
Email

Customer Feedback

BBB Rating
A
Trust Pilot Rating
4.3 out of 10
Date Collected
2019-03-01

Contact & Additional Company Information

Year Founded
1996
Homepage URL
https://www.transunion.com
Company Phone
(800) 888-4213
Headquarters Address
555 W. Adams St., Chicago, IL, 60661
Mailing Address
P.O. Box 2000, Chester, PA, 19016

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Customer Comments & Reviews

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C
carol
2/29/2024
I was turned down by a local bank today to open a savings account. I have NEVER heard of this happening. My credit is excellent, and I ALWAYS pay my credit cards off monthly. I own my own house and have NO outstanding bills. What gives???

W
waymon
8/27/2019
Your reporting is not keeping correct records of my credit history. I paid off my personal and paid off my auto loan. Your records show that both of these accounts are still open and amounts to over 13,000 added to my total outstanding money amount. I don't know if you know how this works but keeping 13,000 dollars on a black mans account will assure that i will never be able to buy a house/both accounts are closed.

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