Identity Guard® Credit Reporting Review

Rating: 8.9 / 10 (Excellent)
Disclosure: We receive advertising revenue from this partner. Learn more.
Identity Guard is a service operated by Intersections, Inc. that offers a full suite of identity protection tools, including credit reporting services. The company uses IBM's Watson cognitive computing services to monitor customers' online behavior and detect anomalies that might indicate identity theft.

How is Identity Guard rated?

Breakdown

9/10
Credit Score & Reports
10/10
Monitoring & Tools
7/10
Plans and Pricing
10/10
Reputation & Support

Overall Rating: 8.9 / 10 (Excellent)

Identity Guard focuses on preventing and addressing identity theft. Though credit reporting is one component of their service, their unique perspective makes Identity Guard different from other credit reporting companies that look more closely at what people can do to improve their credit scores. The company takes a sophisticated, integrated approach to its work and has a good reputation because of it.

Credit Score & Reports

Credit Score & Reports - 9 / 10

Consumers can opt for either quarterly or monthly credit reports, though the latter cost more. The company has a useful mobile phone app that allows consumers to check their credit information on the go.

Credit Bureaus Covered

Equifax
Experian
TransUnion
Credit Report Frequency
Monthly
Access to Credit Reports
Yes

Monitoring & Tools

Monitoring & Tools - 9.9 / 10

Like nearly all credit reporting firms, Identity Guard monitors credit reports for changes. However, it also monitors a number of other markers that suggest fraudulent activity that would affect their customers' credit reports. These markers include new credit applications, the use of customers' Social Security numbers, “Dark Web” sales of identifying information, and certain public records.
Credit Tools
Credit Change Alerts
Social Media Insights
Security & Protection
Identity Theft Monitoring
Identity Theft Insurance
Identity Restoration Support
Lost Wallet Protection
Identity Theft Insurance Limit
$1,000,000

Identity Guard Plans & Pricing

Plans and Pricing - 7 / 10

The company's plans range from $19.99 per month to $24.99 per month, which at the low end is squarely in line with industry norms. These prices include identity theft coverage and other credit reporting and identity theft benefits, making them a very attractive package. However, the company does not offer a free trial or free report, which puts it at a competitive disadvantage.
30-day Trial Available?
No
Free Report Offered?
No
Monthly Price
Starting at $19.99

Identity Guard Reputation & Support

Reputation & Support - 10 / 10

Identity Guard is accredited by the BBB and enjoys an A+ rating. It is also well rated on TrustPilot. Unlike some of its competitors, its website identifies its corporate owner - Intersections, Inc. - which is an indicator of confidence and transparency.
Mobile App
Yes
Alert Methods
Text
Email
Mobile App

Customer Feedback

BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
2
Trust Pilot Rating
7.4 out of 10

Contact & Additional Company Information

Year Founded
1995
Homepage URL
Company Phone
(877) 505-7054
Headquarters Address
3901 Stonecroft Boulevard, Chantilly, VA, 20153
Mailing Address
3901 Stonecroft Boulevard, Chantilly, VA, 20153

Top Rated
Our Partner
8.9 / 10
  • 3 Credit reports & $1M Identity Theft insurance
  • Pay $3 for 30 days. Cancel anytime.
  • Helped protect more than 47 million identities
  • Quarterly Credit Score* updates
  • A+ BBB rating
  • What matters most is how a company helps you when your identity is stolen