Identity Guard® Credit Reporting Review

Rating: 8.9 / 10 (Excellent)
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Identity Guard is a service operated by Intersections, Inc. that offers a full suite of identity protection tools, including credit reporting services. The company uses IBM's Watson cognitive computing services to monitor customers' online behavior and detect anomalies that might indicate identity theft.

How is Identity Guard rated?


Credit Score & Reports
Monitoring & Tools
Plans and Pricing
Reputation & Support

Overall Rating: 8.9 / 10 (Excellent)

Identity Guard focuses on preventing and addressing identity theft. Though credit reporting is one component of their service, their unique perspective makes Identity Guard different from other credit reporting companies that look more closely at what people can do to improve their credit scores. The company takes a sophisticated, integrated approach to its work and has a good reputation because of it.

Credit Score & Reports

Credit Score & Reports - 9 / 10

Consumers can opt for either quarterly or monthly credit reports, though the latter cost more. The company has a useful mobile phone app that allows consumers to check their credit information on the go.

Credit Bureaus Covered

Credit Report Frequency
Access to Credit Reports

Monitoring & Tools

Monitoring & Tools - 9.9 / 10

Like nearly all credit reporting firms, Identity Guard monitors credit reports for changes. However, it also monitors a number of other markers that suggest fraudulent activity that would affect their customers' credit reports. These markers include new credit applications, the use of customers' Social Security numbers, “Dark Web” sales of identifying information, and certain public records.
Credit Tools
Credit Change Alerts
Social Media Insights
Security & Protection
Identity Theft Monitoring
Identity Theft Insurance
Identity Restoration Support
Lost Wallet Protection
Identity Theft Insurance Limit

Identity Guard Plans & Pricing

Plans and Pricing - 7 / 10

The company's plans range from $19.99 per month to $24.99 per month, which at the low end is squarely in line with industry norms. These prices include identity theft coverage and other credit reporting and identity theft benefits, making them a very attractive package. However, the company does not offer a free trial or free report, which puts it at a competitive disadvantage.
30-day Trial Available?
Free Report Offered?
Monthly Price
Starting at $19.99

Identity Guard Reputation & Support

Reputation & Support - 10 / 10

Identity Guard is accredited by the BBB and enjoys an A+ rating. It is also well rated on TrustPilot. Unlike some of its competitors, its website identifies its corporate owner - Intersections, Inc. - which is an indicator of confidence and transparency.
Mobile App
Alert Methods
Mobile App

Customer Feedback

BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews
Trust Pilot Rating
7.4 out of 10

Contact & Additional Company Information

Year Founded
Homepage URL
Company Phone
(877) 505-7054
Headquarters Address
3901 Stonecroft Boulevard, Chantilly, VA, 20153
Mailing Address
3901 Stonecroft Boulevard, Chantilly, VA, 20153

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