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CARCHEX Car Warranty Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
23 Customer Comments & Reviews - see all comments
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Established in 1999, CARCHEX is a top provider of car consumer automotive products and, in addition to its extensive car warranty services, the company also offers auto inspection, insurance, and financing.

An industry leader since its inception, CARCHEX has continued to grow exponentially.

It is one of the companies listed on Inc. Magazine 5000, which includes the fastest growing companies in the nation.

CARCHEX offers flexible, customizable coverage options and delivers quotes upon the completion of a web form.
 
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How is Carchex rated?

Breakdown

4.5/5
Plans & Service Contracts
4.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.6 / 5 (Excellent)

CARCHEX is one of the older players in the automobile warranty/service plan industry.

It has an excellent reputation and has allied itself with other reputable firms.

It offers consumers a number of options and coverage levels, which enables them to purchase the coverage which best suits their wallets and their vehicles.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 4.5 / 5

CARCHEX uses an exclusionary contract - that is, one that covers everything except specifically excluded vehicle components and systems.

Exclusionary contracts are generally less ambiguous and more comprehensive than other types of agreements.

The company also offers different levels of coverage, which gives consumers the option of spending more or less for greater or lesser coverage.
Limit of Liability: Single Claim Limit - the trade-in value of the vehicle; Aggregate Limit - the vehicle purchase price or the NADA retail value of the vehicle at the time of the current repair.

What does Carchex cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Windshield Repair
  • Key Loss / Damage Protection
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Carchex exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$50, $100, $200
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
30,000

Claims & Repairs - 4.5 / 5

Like many of its competitors, CARCHEX requires that diagnoses and repairs be performed by ASE-certified mechanics.

Unlike some of its competitors, CARCHEX does not reserve the right to supply covered replacement parts.

This benefits the consumer since it eliminates any incentive the company might have to supply substandard parts.

Carchex Service Contract

Contract Details

Contract Length
7 years; vehicle age, mileage, state, and other restrictions may apply
Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Carchex provides a sample contract for potential customers on its website: Carchex Sample Contract

Plans & Service Contracts - 4.5 / 5

The company publishes a sample of its contract and does not require prospective customers to supply any information in order to access it.

Unlike some of its competitors, CARCHEX does not require consumers to submit disputes to arbitration.

Company Reputation

Company Details

Year Founded
1999
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
2.4 out of 5
BBB Rating
A+
Date Collected
2018-12-13

Reputation - 5 / 5

With over 18 years of experience, CARCHEX is one of the most experienced firms in the extended warranty business.

The company is accredited by the BBB and enjoys an A+ rating. The company’s Trustpilot score is an impressive 8.3 out of 10.

It also has partnership agreements with highly-regarded insurers, publishers, car rental agencies, and organizations such as MADD (Mothers Against Drunk Driving) and AAA (American Automobile Association).

Contact & Additional Information

Homepage URL
https://www.carchex.com/
Company Phone
(877) 227-2439
Headquarters Address
118 Shawan Road, Suite 210, Baltimore, MD, 21030
Mailing Address
118 Shawan Road, Suite 210, Baltimore, MD, 21030
What We’re Hearing From Our Readers
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Customer Comments

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C
Craig l
2/28/2017
Desha Jackson was very professional and knowledgeable of the products and was able to assist my wife and I. Thanks, Craig Little
2 People found this helpful.
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Sonja T
5/20/2021
I want to say thank you so much for all the comments and THANK YOU for the warnings. You ALL saved us from massive headaches. Thank You Again!! Sonja T 05/21/21
1 People found this helpful.
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cstevensmil
5/19/2021
Mu husband is a master senior tech but we purchased a plan for our daughters car when she graduated college because she potentially would move farther away. The plan paid for itself! We have not had to fight for any repairs. Handled very professionally. Looking to buy another plan as I write this.
1 People found this helpful.
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