Onebox® Review

Onebox, a subsidiary of j2 Global Communications (NASDAQ: JCOM), is a business phone provider specializing in full-featured PBX systems. Features include virtual phone line, digital email, personalized greetings, call forwarding, call transfers, etc. The Illinois-based company provides fax, phone, and email solutions to businesses and individuals all over the world. Furthermore, Onebox guarantees 24/7 phone and email customer support.

Rating: 8.8 / 10 (Excellent)
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How is Onebox rated?

Breakdown

10/10
Features
10/10
Support
7/10
Integrations
9/10
Systems
8/10
Plans

Overall Rating: 8.8 / 10 (Excellent)

Onebox is a great business phone solution for small business and those self employed. The company offers a solid list of features and is great for customers looking to set up a phone system fast. Since you'll be using your existing phones, there is no extra equipment necessary. And since it is entirely cloud-based, there is no hardware to install. The user interface is easy to understand making Onebox an ideal option for those wanting to get their employees up and running with a new system fast.

Company Profile

Full Name
Onebox®
Year Founded
1995
BBB Rating
D-
Company Website
Headquarters
6992 Hollywood Blvd., Los Angeles, CA, 90028
Mailing Address
6992 Hollywood Blvd., 6992 Hollywood Blvd., CA, 90028

Onebox Offerings

Phone Systems
VoIP
PBX Hosting
Cloud

Systems - 8.5 / 10

Onebox offers reliable, cloud based VoIP services specifically designed to meet the needs of small businesses and executives that frequently find themselves out of the office. There is no hardware to install at the office and, as Onebox allows you to utilize your current phones, no equipment to buy. The company has no setup costs for the system, making it an ideal choice for small businesses and those self employed to quickly set up a useful and easy-to-understand business phone system. Inbox, however, offers no uptime guarantee.

Onebox Features

Phone Setup
Toll-free Numbers
Vanity Numbers
International Numbers
Administrative Controls
Call Logs
Call Recording
Live Receptionist
Yes

Calling Features

  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Mobile Softphone
  • Online Faxing
  • Business Texting
  • Computer Telephony Integration
  • Auto Attendant
  • Interactive Voice Response

Features - 10 / 10

Onebox offers a robust list of features, many of which are usually available to larger businesses purchasing more comprehensive phone system solutions. Some of these include auto attendant, professional greeting, advanced call routing, voicemail to text or email, and call logging and recording. As an add on feature, Onebox also has a professional team of live receptionists that can route calls anywhere in the world.

Onebox Plans

Plan 2000 Plan 3000 Plan 4000 Plan 12000 Plan
Minutes 2,000 3,000 4,000 12,000
Lines
Price $49.95
Per Month
$79.95
Per Month
$99.95
Per Month
$199.95
Per Month

Plans - 7.8 / 10

Onebox's plans are relatively pricey and they restrict usage. All plans, even the most expensive, do not offer an unlimited minutes option. And depending on the plan, additional minutes can cost anywhere between 2.9 and 4.9 cents per minute. Onebox offers four plans named for the allowed number of minutes: 2,000, 3,000, 4,000, and 12,000. Plans come with the standard amount of extensions in offerings from comparable companies.

Onebox Integrations

Integrations - 7 / 10

Onebox scores poorly on integrations as it is unclear if the system has the facility to integrate with any of the popular business applications or platforms. However, being designed mainly with the small business customer in mind, this isn't entirely a deal breaker, as potential Onebox clients are most likely looking for a system that is reliable and quick to set up, and not compatibility with enterprise-level applications.

Onebox Support

Free Trial?
Yes
US Based Support
Yes
Phone Support Hours
24 hours

Support - 10 / 10

Onebox offers excellent customer service with 24/7 customer support. Representatives could be reached via email or phone for any concern. This is essential since some business transactions go beyond normal business hours or when a client finds themselves traveling abroad. Additionally, Onebox has no long term contracts and you are able to cancel at any time.
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