eVoice® Review


Rating: 9.5 / 10 (Excellent)
Disclosure: We receive advertising revenue from this partner. Learn more.
How is eVoice® rated?
10/10
Value
10/10
Features
9/10
Reliability
9/10
Support
8/10
Integration

eVoice is a cloud-based unified communication service owned by j2 Global, Inc. (NASDAQ:JCOM). Founded in 2000, eVoice specializes in helping businesses manage incoming and outgoing calls more efficiently through a virtual phone number. eVoice provides toll-free and local phone numbers to clients in the United States and Canada. Phone numbers are chosen from available numbers in selected area codes.

eVoice provides a complete phone system that can handle day to day business requirements. Services include call routing, toll free, receptionist, greetings, transcriptions, voicemail and conferencing. The company’s full-service business phone solution also features Hosted PBX, simultaneous ring, call screening, call queuing, call scheduling, call transfer, extension, international forwarding, caller ID, online faxing, outbound calling and many more.

Value

eVoice offers a variety of plans that comes with its own call minutes, extensions and numbers. Businesses can test the service by availing of its 30-day free trial which can be cancelled anytime.

Small Business plans are priced from $29.99 per month to $79.99 per month. All small business plans come with inbound faxing and access to VIP support. All plans offer similar call features but come with its own set of free minutes, extensions and numbers.

Small Business Plans

$79.99 per month

$49.99 per month

$29.99 per month

4000 minutes

2000 minutes

1000 minutes

15 extensions

10 minutes

5 minutes

45 numbers

30 numbers

15 numbers

eVoice online account manager lets clients easily update call settings, users, billing info, manage messages, update greetings, add or remove extensions/ numbers, and upgrade their plan. Overages are charged at 3.9¢/minute.

Professional Plan

$12.99 per month

300 minutes

2 extensions

5 numbers

Live Receptionist

Live receptionist answering services are available. This provides your business with a US based team of professionals.

  • Answer calls
  • Schedule appointments
  • Process orders
  • Make outbound calls
  • Answer questions
  • Handle administrative tasks

Features

Auto Attendant

  • Professional greetings
  • Create extensions as your employees department grows
  • Dial by name directory

Call Forwarding

  • Call Transfer
  • Caller ID
  • Call Routing

Conference Calling

  • Up to 94 people on a single call
  • Conduct meeting from anywhere

Mobile App

  • Manage business and personal calls on one phone
  • Business communications on the go

Professional Greetings

  • Create professional personalized greetings
  • Engage callers with menu options and dial-by-name directory

Voicemails

  • Turn voice messages into emails
  • Receive notifications when messages come in

Free Phone Number

  • Use mobile phone as a second line
  • Use a toll-free or local number on your mobile phone

Customer Service

eVoice offers a FAQ section that lets you easily navigate available help topics. This includes basic instructions and how-to on the different call features and services. 24/7 email support and customer support is available. Customer support portal is provided that lets clients talk with a representative.

Conclusion

eVoice is powered by j2 Global, Inc. one of the pioneers in VoIP services, making it one of the more dependable and capable business phone systems today. Simple to use and loaded with features, eVoice is a great choice for small business.

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