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Kohler Walk-In Bath Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
19 Customer Comments & Reviews - see all comments
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Kohler Co. is a Wisconsin-based manufacturing company with more than 50 manufacturing locations on 6 continents. The company is a global leader in the manufacturing of kitchen and bath products, engines and power systems, and premier cabinetry and tiles. Its Walk-In-Bath uses top-of-the-line technology and design to provide extra safety and comfort.
 
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Services and Features   

KOHLER'S state-of-the-art Walk-In-Bath is designed to be as safe and secure as possible while providing added comfort, all at an affordable price. The bath's standard dimensions are 52" L x 28" W x 39" H, but these may vary since all KOHLER Walk-In Baths are customized to fit the size, width, and length of your current tub. The seat's regular dimensions are 21½" W x 17" H.

With one of the lowest thresholds of all walk-in tubs on the market and an extra wide entry door, getting in and out of the tub is easier for both the elderly and movement-impaired individuals. The bath's other safety features include easy-to-grip, sturdy handrails, which are positioned on the interior and exterior of the bath, an ergonomic control panel for adjusting the bath's comfort and therapy features, and slip-resistant surfaces with side grooves to avoid falling and allow water to flow away from the seat, preventing unwanted pooling.

KOHLER Walk-In Bath’s comfort features provide added relaxation while taking a bath. While the bath's hydrotherapy whirlpool jets deliver a powerful massage to the back, legs, and feet, its BubbleMassage™ air jets release tiny bubbles that energize, soothe, and support the hydrotherapy jets. Furthermore, the KOHLER Walk-In Bath’s Bask™ heated backrest keeps the neck and back warm as the tub fills and drains. This feature uses no more energy than a standard light bulb and has three levels of adjustable heat to complement the warmth of the bath water. An optional Shower Package is also available, giving bathers the option to take a safe, seated bath or a convenient standing shower.

KOHLER also provides different monthly discounts and offers in local markets to make the bath even more affordable.

The bath is also covered by a Lifetime Limited Warranty for manufacturing defects on all bath components including but not limited to the bath door seal, and any hydrotherapy systems (pumps, motors, jets, BubbleMassage™, Bask™ heated surface) as well as the KOHLER faucet and handshower. Additionally, Kohler Co. warrants the KOHLER® Belay Walk‑In Bath to be free of defects in material and workmanship during normal residential use for as long as the original consumer owns his or her home, provided the Belay Walk‑In Bath is installed by a Kohler-certified installer.

Types of Walk-in-Tubs

Wheelchair-Accessible Tubs

✗

Bariatric Tub

✗

Aerotherapy Tub

✔

Soaker Tub

✔

Hydrotherapy Tub

✔

Combination Walk-in-Tubs

✔

Walk-in-Tub Features

Low Entry Set-Up

✔

Heated Back Rest

✔

Water Jets

✔

Air Jets

✔

Hand-Held Shower Head

✔

Grab Bars

✔

Tile Flange Water Barrier

✔

Custom-built

✔

Quick Drain/Auto Drain

✔

Ozone Cleaning System

✗

Neck Rest

✗

Mold Resistant Gel-Coat

✔

Anti-Slip Tub Floor and Seat

✔

Therapeutic Features

Hydrotherapy

✔

Aromatherapy

✗

Chromatherapy

✗

AerobathTherapy

✔

Customer Support

Free In-Home Consultation

✔

Email

✔

FAQs

✔

Phone

✔

Plan Details 

Name of Tub

Price

Warranty

KOHLER® Walk‑In Bath

Depends on quote

Lifetime Limited Warranty

 

Financing

✔

Discounts

✔

The Bottom Line - KOHLER Walk-In Bath

With over 140 years of engineering expertise, consumers can be sure that KOHLER'S Walk-In-Bath will be well worth the investment. The lowest step-in and extra-wide door make for a safe and secure entry. Its blend of strong therapeutic and comfort features on top of numerous integrated safety elements makes the tub one of the strongest competitors in the market.

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19 Customer Comments & Reviews

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drhskippy
12/5/2023
I have gone through 10 tubs. 7 were not installed because of defects. 2 have been installed and developed defects so they had to me replaced. All were manufactured defects. The last one installed had a small defect that was promised it would be fixed. That was 3 months ago. All of this has happened in the first year after the first one was installed. I had to wait 8 months after purchase before the came to install my tub. The tub is working well but the quality and care Kohler give is substandard. (I never thought I would say that about a Kohler product).

burnerran
10/16/2023
In my humble opinion Kohler’s contracted installation salesmen and installers in my region are equivalent to big box store contractors (not the best in the bunch) . Throughout my 64 years I had always considered Kohler to be the Cadillac of bathroom appliances/fixtures. The product is fine but the sales, deconstruction and installation is equivalent to a car interior replacement from Tijuana. If your are a senior in need please let your younger family members handle any transactions. Please accept this notice as a cautionary point of due diligence. We’ve learned our lesson from our recent walk in tub installation and going forward will only purchase “American Standard” in the... Read More

J
John C
3/25/2023
My mother has chronic back pain and has invested most of her life savings in a Kohler Step in Shower Bath and a new Water Heater. Kohler is top of the line and she paid a large premium for their product. My mother had hope this would help her with back pain that has debilitated her over the last several years and kept her from living a normal life. She is too good of a person to complain about this. I normally do not write comments like this, but she is still waiting for Kohler to fix the issues she has raised since SUMMER 2022 when installation happened. We have communicated several times and have had several people from Kohler promise they would fix issues, but we are NOW 8... Read More

J
Jael R  
Official Response

Community Manager of Kohler Walk-In Bath
Hi John, we sincerely apologize for the issues you're still experiencing with your walk-in bath. We have forwarded this information to management so that they can address your situation. In the meantime, you may contact our customer service team at (800) 986-5977 for assistance.
munsart.c.al
2/9/2023
We just had our Kohler WIB installed and I have two comments to make. 1. Fast drain and fill. Anyone who touts 1-2 minutes fill and/or drain is lying. Both fill and drain times are determined by house plumbing; supply lines are usually 3/4" and drain lines are 1-1/2". Because of those constraints, a tub will most likely fill and drain in the 3-6 minute range. 2. Affordabilty. The word "Affordability" is realitively meaningless. What is "affordable" to an NFL quarterback is hardly comparable to what is "affordable" to an elderly couple living on social security (even though the latter would benefit more from the tub). The walk-in tub will coast as much as a new car - with comparable... Read More

Jael R  
Official Response

Community Manager of Kohler Walk-In Bath
Hi Munsart, thank you for your review! The exact timing to fill and drain the bath does vary based upon the water capacity and flow rate of your home's plumbing. The KOHLER Walk-In Bath is a custom fit to your bathroom. This causes the price to vary for each customer and space. We are sorry that you experienced some delays in your installation. We strive to install our Walk-in Bath in as little as a day, but depending on the caulking drying time this may be extended. We hope you enjoy your new walk-in bath for years to come, and we appreciate your feedback.
T
Terry H
1/12/2022
I had a Kohler walk in tub installed on December 29,2021. The process was a total disaster. THey told us if there was any damage to the home such as skinned up paint etc. it would be repaired. I have had nothing but a headache getting any satisfaction from this company. There was damage to the paint in several places, the drain does not work properly and we were told the seat was heated. Well the back is but not the entire seat as the salesman said it was. I am a 100% disabled Veteran and I purchased this tub for the therapeutic value as prescribed by my medical provider. The installer left our house a complete mess. one would think that they would have laid drop cloths down on... Read More

J
Jael R  
Official Response

Community Manager of Kohler Walk-In Bath
Hi Terry, thank you for bringing this to our attention. We are sorry to hear you have had a poor experience with the installers. Customer satisfaction is our priority and we assure you we will use this information to improve our processes in the future. We invite you to contact our team by calling (800) 986-5977 or visiting https://www.kohlerwalkinbath.com/contact/service to let us know what we could do to improve. Thank you.
C
Carol l
8/26/2021
My walk in tub with luxtone walls was installed today, the corner of my walls looks like cheap caulking strips were installed. The door is not level or flush with the rest of the tub. The door latch is also difficult to open and close. Not sure how someone elderly is supposed to be able to open and close.

G
GT W
3/21/2021
I am designing a house and want to include a walk-in tub in the design. I saw that yours comes in various sizes and tried to find the specific size specs for them. However, they are no where to be found UNLESS I give my phone number to have someone call, which I will not do at this time. Why is it so difficult for me to get this information? I can get most all the specs for your regular tubs. I am certain that you have a PDF of something with all that information that can simply be emailed to me. If not you are about the only fixture company that doesn't. After all, if you can't supply it, I can just used another manufacturers product.

J
Jael R  
Official Response

Community Manager of Kohler Walk-In Bath
Hi GT, thank you for your feedback. To view the dimensions and specifications for the KOHLER Walk-In Bath, please visit https://www.kohlerwalkinbath.com/features/dimensions/?src=sr. On this page, you will also be able to download a printer-friendly version of the KOHLER Walk-In Bath dimensions. If you have additional questions, please call our team at 800-985-2801. We would be happy to assist you.
props4mealso
3/18/2021
Worst experience ever! Could not get a sales representative to talk with me. We live in one state and are building in another. We received constant run around and were told no one would talk with us u til our house was built. We want to have the bathroom built to the specs for the tub we want to purchase, but can’t get a rep to talk to us. We were even told they send us information pamphlets on walk-in tubs and we got everything Koehler offers except walk-in tubs. No only have you lost my business, but I’ll not install any kohler products in my new or existing homes.

Jael R  
Official Response

Community Manager of Kohler Walk-In Bath
Thank you for bringing this to our attention. We are so sorry to learn about your experience with the sales representatives and we apologize for the lack of communication. We have forwarded this issue to our Customer Service team. A member of our team will be contacting you soon to address this issue.
T
Tom C
3/12/2021
I purchased a Kohler Walk In Tub in May 2020. The tub itself has some great features and is almost perfect. However, after some period of time it developed some surface cracks. I contacted their rep in North Carolina who installed the tub. They did send someone out to look at the problem. He took some pictures and told me that he didn't fix that type of problem but they did have and expert who could fix the problem. He told me someone would call me to schedule the repair. I have been waiting over 3 months and still no call. When you try to call them it goes to voicemail and their mail box if full and you cannot leave a message. I would not recommend this walk in tub for this reason.

J
Jael R  
Official Response

Community Manager of Kohler Walk-In Bath
Hi Tom, thank you for your feedback and for bringing this to our attention. We apologize for the delay in follow-up service to your Walk-In Bath. We take these matters very seriously and would like to speak with you to learn more about your experience. Please contact our Customer Service team at (800) 986-5977 or visit https://www.kohlerwalkinbath.com/contact/service . We look forward to assisting you.
P
Paul S
3/3/2021
I am interested in a Kohler walk-in bath However, I do not wish to share my telephone number

J
Jael R  
Official Response

Community Manager of Kohler Walk-In Bath
Hi Paul, thank you for your feedback. We encourage you to visit our website www.kohlerwalkinbath.com/?src=sr or call our team at 800-985-2801. We would be happy to help you and walk you through the process.
Top Rated
Our Partner
No Payments Until 2024 - Free Highline® Comfort Height® Toilet with purchase of KOHLER Walk-In Bath. $750 Value, Installation Included.
  • Designed and engineered in the U.S.A.
  • Free in-home quote, installed in as little as one day
  • Fast drain technology, multifunction handshower
  • Easy‑to‑grip handrails, extra‑wide entry door
  • Ultra‑low step‑in, accessible control panel
  • Shower Package (optional)
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