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Kohler Walk-In Bath Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
19 Customer Comments & Reviews - see all comments
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Kohler Co. is a Wisconsin-based manufacturing company with more than 50 manufacturing locations on 6 continents. The company is a global leader in the manufacturing of kitchen and bath products, engines and power systems, and premier cabinetry and tiles. Its Walk-In-Bath uses top-of-the-line technology and design to provide extra safety and comfort.
 
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Services and Features   

KOHLER'S state-of-the-art Walk-In-Bath is designed to be as safe and secure as possible while providing added comfort, all at an affordable price. The bath's standard dimensions are 52" L x 28" W x 39" H, but these may vary since all KOHLER Walk-In Baths are customized to fit the size, width, and length of your current tub. The seat's regular dimensions are 21½" W x 17" H.

With one of the lowest thresholds of all walk-in tubs on the market and an extra wide entry door, getting in and out of the tub is easier for both the elderly and movement-impaired individuals. The bath's other safety features include easy-to-grip, sturdy handrails, which are positioned on the interior and exterior of the bath, an ergonomic control panel for adjusting the bath's comfort and therapy features, and slip-resistant surfaces with side grooves to avoid falling and allow water to flow away from the seat, preventing unwanted pooling.

KOHLER Walk-In Bath’s comfort features provide added relaxation while taking a bath. While the bath's hydrotherapy whirlpool jets deliver a powerful massage to the back, legs, and feet, its BubbleMassage™ air jets release tiny bubbles that energize, soothe, and support the hydrotherapy jets. Furthermore, the KOHLER Walk-In Bath’s Bask™ heated backrest keeps the neck and back warm as the tub fills and drains. This feature uses no more energy than a standard light bulb and has three levels of adjustable heat to complement the warmth of the bath water. An optional Shower Package is also available, giving bathers the option to take a safe, seated bath or a convenient standing shower.

KOHLER also provides different monthly discounts and offers in local markets to make the bath even more affordable.

The bath is also covered by a Lifetime Limited Warranty for manufacturing defects on all bath components including but not limited to the bath door seal, and any hydrotherapy systems (pumps, motors, jets, BubbleMassage™, Bask™ heated surface) as well as the KOHLER faucet and handshower. Additionally, Kohler Co. warrants the KOHLER® Belay Walk‑In Bath to be free of defects in material and workmanship during normal residential use for as long as the original consumer owns his or her home, provided the Belay Walk‑In Bath is installed by a Kohler-certified installer.

Types of Walk-in-Tubs

Wheelchair-Accessible Tubs

✗

Bariatric Tub

✗

Aerotherapy Tub

✔

Soaker Tub

✔

Hydrotherapy Tub

✔

Combination Walk-in-Tubs

✔

Walk-in-Tub Features

Low Entry Set-Up

✔

Heated Back Rest

✔

Water Jets

✔

Air Jets

✔

Hand-Held Shower Head

✔

Grab Bars

✔

Tile Flange Water Barrier

✔

Custom-built

✔

Quick Drain/Auto Drain

✔

Ozone Cleaning System

✗

Neck Rest

✗

Mold Resistant Gel-Coat

✔

Anti-Slip Tub Floor and Seat

✔

Therapeutic Features

Hydrotherapy

✔

Aromatherapy

✗

Chromatherapy

✗

AerobathTherapy

✔

Customer Support

Free In-Home Consultation

✔

Email

✔

FAQs

✔

Phone

✔

Plan Details 

Name of Tub

Price

Warranty

KOHLER® Walk‑In Bath

Depends on quote

Lifetime Limited Warranty

 

Financing

✔

Discounts

✔

The Bottom Line - KOHLER Walk-In Bath

With over 140 years of engineering expertise, consumers can be sure that KOHLER'S Walk-In-Bath will be well worth the investment. The lowest step-in and extra-wide door make for a safe and secure entry. Its blend of strong therapeutic and comfort features on top of numerous integrated safety elements makes the tub one of the strongest competitors in the market.

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19 Customer Comments & Reviews

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M
M. O
8/25/2020
I went into your sight and you advertise your walk in tub 52 x30. When I called your local rep in Miami Beach, they told me they only carry the 60 inch. I called headquarters in Wisconsin and was transferred to 4 different people. It took 45 minutes of transferring from one department to the other to finally get the answer that Kohler does not make it anymore and that your sight has not been updated.Really? Does not speak very highly of a company like yours which I have always bought your products. I asked your associate If there each any in stock anywhere I could buy since I only have 52inches. She told me she had no idea and couldn’t help me. I hope that someone in your company can... Read More

Alex S  
Official Response

Community Manager of Kohler Walk-In Bath
Hello, we sincerely apologize for the confusion. The KOHLER® Walk-In Bath is available in sizes ranging from 52" L x 28" W x 39" H up to 60" L x 32" W. According to our records, we see that you recently had an in-home appointment with a KOHLER Authorized Dealer. We hope that your KOHLER Authorized Dealer was able to provide answers to any questions you had regarding the walk-in bath and its dimensions. If you have more questions, please call us at (800) 707-5276 and we will be happy to help.
R
Rosemary M
6/30/2019
We love our Kohler Walk-In Tub, which we purchased about six years ago. Our problem is that the plastic seal along the door to the tub has come loose. We have been unable to find out from Knapp's Professional Plumbing, where we purchased the tub, Lowe's or Merdards, how to fix this or if there is an expoxy glue, etc.to reattach this sealer. HELP!

Alex S  
Official Response

Community Manager of Kohler Walk-In Bath
Hi Rosemary, we are so sorry to hear you are having troubles with your bath. Based on the time you said you purchased your bath, we think you may have the Elevance Rising Wall Bath, not the Walk-In Bath. For assistance in repairing the door's seal, please call 1-800-4-KOHLER (1-800-456-4537). Have a great day.
Jenni L
4/25/2019
I purchased this tub at a much higher price than what i was expecting. I love the tub, but wish i had spent less money; perhaps with a lesser brand

Alex S  
Official Response

Community Manager of Kohler Walk-In Bath
Hi Jenni, thank you for your feedback. We are glad you are enjoying your bath! The Kohler Walk-In Bath uses exclusive Kohler technology to offer the best hydrotherapy whirlpool jets, fast fill and drain time, and in-line heater systems designed to provide the most comfortable soaking experience. The bath also comes with a Lifetime Limited Warranty, so every part of the bath is covered for as long as you own it. We also design and assemble every Walk-In Bath in the U.S. The result is a much better bathing experience compared to other walk-in tubs on the market.
A
Arron S
4/16/2019
My kohler walk in tub has the most comfortable seat and largest door (biggest and widest) of all the tubs i tried. Safestep doors are really hard to get in to and seat is short. American standard seat is very uncomfortable! Kohler has the best quality and reputation. Walk in tub prices are expensive. With install included expect 20k depending on what you need. Thats where financing with kohler helped me. I got a 220 dollar a month loan to meet my budget. So well worth it because long term care is horrible and you lose your independence plus it cost around 8k month.

Alex S  
Official Response

Community Manager of Kohler Walk-In Bath
Hi Arron, thank you so much for your review! We are so glad that the Walk-In Bath has allowed you to remain independent in your home. We hope it continues to help you bathe safely and comfortably.
G
gatorsteve1
1/24/2019
I called for a free quote that wasn't free. It cost me $2000 dollars, but I did get a show color toilet seat. The colors don't work. Initially I put up $4500 as a deposit and didn't hear from the contractor for 30 days. So I stopped payment on the check, should of stopped there. The Sales Mgr comes out does the measurements and wants me to put up the original deposit. I agreed to $2000 dollars. About 30 days later the installer shows up with the bath tub. Problem was it was the wrong tub, and 30 days later they call and said they had the right tub and wanted to begin installation, I said after 90 days from signing the contract to begin installation, forget it. This whole process... Read More

Alex S  
Official Response

Community Manager of Kohler Walk-In Bath
Hi Steve, we are so sorry to hear about your experience with one of our dealers. Kohler strives to deliver a premium customer service experience, but we can see that we fell short in this instance. We value your feedback and apologize for the delay and lack of communication from your local dealer. We have contacted that dealer, and intend to correct this problem immediately. Please give us a call at (800) 707-5276 so we can further assist you. Thank you.
George S
1/18/2019
Had an appointment last night. Rep shows up tells us his company is exclusive for state of WI. Everything going good until its time for price quote. If we buy last night get a $1,950 additional discount. Says its save them from coming back to measure and look site over. BS as he had a tape measure and used it. When I said we would think about it, he left abruptly. Not very professional.

Alex S  
Official Response

Community Manager of Kohler Walk-In Bath
Hi George, we apologize that you did not find your in-home quote appointment satisfactory. We do our best to work with reputable and professional installers, and take these matters very seriously. Please give us a call at (800) 707-5276 so that we can assist you. Thank you for your feedback.
B
Bevo R
1/11/2019
Incredibly unprofessional. My father and mother had an appointment with the exclusive turnkey installer for the state of Oregon and a jackass arrived who ploped down a 25k bid on a simple install with NO extras (water heater upgrade, paint to cover removal of bath enclosure, or even an overhead can light my mother requested. Really astonished by how Kohler sold out an exclusive on this one singular item (walk in tubs) to local pirates who treat (elderly) people this way. BTW my father called a GM to complain and they sent their "most experienced" sales person, but apparently with no concession since he took two hours to bid 24k on the same admittedly "simple" project. Total BS. Avoid... Read More

Alex S  
Official Response

Community Manager of Kohler Walk-In Bath
Hi Bevo, we apologize that you and your parents were not satisfied with your in-home quote appointment experience. Our Kohler-certified specialists are trained to assess your bathroom and existing tub to determine a fair and appropriate quote that includes the price of the Walk-In Bath, installation and removal of your old bathtub. Please contact us at (800) 707-5276 so we can learn more about your experience and provide assistance. Thank you.
A
Alvis G
12/4/2018
Worst experience I ever went through when I went through your company to get a Walk-in tub installed.

Alex S  
Official Response

Community Manager of Kohler Walk-In Bath
Hi Alvis, we are so sorry that your experience with the Walk-In Bath installation was unsatisfactory. Please give us a call at (800) 707-5276 so that we can better assist you. Thank you for sharing your experience.
C
charles w
11/7/2018
I am having a lot of trouble getting my Kohler Walk-In-Tub repaired. I call the number provided and leave a message but no one calls me back. This is going on for a month now. The tub is good when it works but having it repaired is taking a long time.

Alex S  
Official Response

Community Manager of Kohler Walk-In Bath
Hi Charles, we sincerely apologize for the delay in servicing your Walk-In Bath. We strive to deliver excellent customer service, and have contacted the appropriate Kohler-certified specialist to assist you with your bath. Thank you for bringing this to our attention.
Top Rated
Our Partner
No Payments Until 2024 - Free Highline® Comfort Height® Toilet with purchase of KOHLER Walk-In Bath. $750 Value, Installation Included.
  • Designed and engineered in the U.S.A.
  • Free in-home quote, installed in as little as one day
  • Fast drain technology, multifunction handshower
  • Easy‑to‑grip handrails, extra‑wide entry door
  • Ultra‑low step‑in, accessible control panel
  • Shower Package (optional)
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