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Terminix Termite Control Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
53 Customer Comments & Reviews - see all comments
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Description

Terminix has been leading the fight against termites and pests since 1927. They offer customized plans to protect and rid your property of termites, insects, bugs, rodents and other pests.

Not to mention they offer free inspections and 100% satisfaction or your money back — guaranteed.** And they don’t stop there.

In fact, Terminix provides whole-home solutions, such as insulation, moisture control and crawl space floor support services, too.

BBB Rating

A+

Age of Company

89

States Served

47

Residential Services

Yes

Commercial Services

Yes

Types of Services

For nearly a century, Terminix has been one of the leading pest control companies — currently serving 47 states across the country.

They offer a wide range of treatment and prevention solutions, including a one-time treatment program and an annual termite control plan.

The best part? They customize the termite control program to best suit your residential and business needs.

And, for qualifying residential homes, they offer the strongest guarantee in the business.

Emergency Services

Yes

One-Time Treatment Available

Yes

Annual Termite Plan

Yes

Preventive Services

Yes

Additional Services[1]

Yes

They do not cover areas in Alaska, Montana, Vermont, North Dakota and South Dakota.

Types of Termites

Having Terminix on your side means you’re protected against both subterranean and drywood termite species.

Subterranean Termites (including Formosan)

Yes

Drywood Termites

Yes

Customer Support

As far as Terminix is concerned, it’s not enough to offer The Ultimate Protection Guarantee — the strongest guarantee in the business — for qualified residential homes.

They also offer an easier way to manage your concerns and requests with their online account management option and FAQs. And the company prides itself on providing hassle-free service with 24-hour customer support assistance to all their clients.

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association.

To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment.

One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safe for the environment, people and pets.

And their attic and crawl space insulation is ENERGY STAR certified, meaning it’s been proven to reduce heating and cooling costs by meeting strict energy efficiency guidelines set by the U.S. Environmental Protection Agency.

Plan Details

Terminix offers both one-time and regular service plans for your termite control needs. Installation fees may apply for some services, but they’re happy to provide free inspections and evaluations.

They’re also so confident in their customized services, that they’ll come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.**

Installation Fees

Yes

One-Time Service Cost

Yes

Contract Required

Yes

Cancellation Policy

Yes

Seasonal or Long-Term Contracts

Yes

Privacy Policy

Yes

Warranty

Ultimate Protection® Guarantee,* for qualified residential properties

Instant Quote

Yes

Termite Control at Terminix

We would definitely recommend Terminix because it offers some of the most comprehensive termite control services around. They serve residential and commercial property owners in 47 states — one of the most extensive in our reviews.

And they provide the strongest guarantee in the business for qualified homes with their residential termite services — the Ultimate Protection Guarantee.* 

They also offer additional whole-home solutions, such as insulation, encapsulation, moisture control and crawl space floor supports.

Above all else, they’re committed to making it easy for their customers to request free evaluations and manage their services through their website and toll-free hotlines.

[1] Additional service offerings include: pest control, mosquito control, rodent and small wildlife control, bed bug treatments, bird control, insulation services, encapsulation services, crawl space floor support installation, moisture control solutions and more.

* ULTIMATE PROTECTION GUARANTEE (UPG) IS AVAILABLE FOR QUALIFYING PROPERTIES ONLY. Limitations apply. Not available in all areas. For complete terms, including coverage areas, call 1.800.837.6464.

** If within 30 days after an inspection or treatment you aren’t totally satisfied, we will refund the treatment or coverage charges, reimburse any prepaid services and cancel your plan.

The Ultimate Protection Guarantee and 100% Satisfaction Guarantee may not be available at franchise locations.

If you'd like to do some more research, you can read our review of the 10 Best Termite Control Companies of 2018.

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53 Customer Comments & Reviews

Loading Reviews ...
Javier M
7/21/2020
I cancelled my contract. The technician never showed up and would not answer his phone. After 3 hours, I called Terminix and they would not reschedule me for the next day.

bakerjoe13
5/22/2020
We were lied to about the cost. We were lied to about the financing. The sales rep/inspector scared my wife into signing while I was in the hospital after surgery. He made it seem the house would fall down if the treatment wasn’t done immediately. He had her sign a contract and did not provide a copy. After two treatments we still had termites. It took over 30 days to get them to come back to do a second treatment so their refund policy is also a lie. My wife’s credit was destroyed, because we refused to pay them since we still have termites. Would not recommend to my worse enemy. Terminex has a bunch of fraudulent scam artists in my opinion!!

C
Charles
5/11/2020
We live in Salem, AR and have experienced nothing but difficult service from Terminix. We had a yearly termite baited system that was to be inspected annually, however WE had to contact Terminix to get someone to come do the inspection. Then they refused unless the annual billing was paid in full. Once paid, they'd schedule for an inspection and never show up. We'd call only to find they rescheduled us without ever notifying us. they'd do this multiple times. After the last go around with them rescheduling us three times without notification we cancelled our contract, demanded they remove their traps and asked for a refund of our money. they did give us a refund only after going to upper... Read More

R
Ron S
3/18/2020
Terrible Company. First, the sales lady lied to me and "guaranteed" riddance of termites "or your money back". Now, 8 months later I am told on the phone that is only in the first 30 days. Amazing. Now I can't get my 2 years of prorated money back. Just awesome. Robbery at its best. I can't even get them to come back and retreat the stuff that they failed at doing. DO NOT USE THIS COMPANY!!!

D
Danielle S
10/8/2019
Buyer beware!! I had was told I was covered for subterranean and dry wood termites. I left a company I was with previously and paid more money because I was told I was completely covered by the salesman. When I actually got termites, after paying for years, I was told I was not covered. Signatures are electronic - beware!! Worst company ever!!!

B
Barry H
9/25/2019
We have contracts to cover all termites but the have not been able to get rid of them. We are trying to get them to tent the house but the local office in Orlando refuses to return calls from us or there national agents. We pay but don’t fell we are getting service or they stand behind any claims they make as to customer service.

C
Carol
9/4/2019
We had termites in Boulder and used another company to get rid of them, and then check annually. Terminix bought that company and took over the contract. I have been so very disappointed by them. The people at customer service are nice enough on the phone, but there is no follow through and it has taken me months to schedule the correct inspections. (I want to be home so they check the crawl space where the termites were, not just the bates along the perimeter of our home.) I have spent hours and hours on the phone. I am told dates and times and people show up at other times. They want you to pay a year in advance to maintain your contract. I'm looking for another company.

J
Jeff
8/12/2019
You’ve got to be kidding me with these reviews. Terming is awful in my part of the world. They elevated our pricks from $220 to $1000/ year without warning. They also apparently, are setting Centracon bait stations that haven’t been checked in 2 yrs. very disappointed and tome to move on. Terminx is awful!

M
M K
7/1/2019
I have been a client of Terminix in Houston, Tx for several decades, and was always reassured that our quarterly inspection showed no termites. We have a crawl space under the house, and during an inspection by a prospective buyer of our house, found extensive water in the crawl space. Clearly, the termite inspector never examined the crawl space and his failing to notify us of the water problem, ultimately unraveled the sale of the home. When I asked the branch manager whether the termite inspector had ever gone under the house, he was abrupt, rude, and refused to comment. We were misled for years into believing someone had analyzed the ENTIRE house for termites, and after I explained... Read More

S
Susan Z
4/9/2019
Seems ad is FALSE -- Terminex claims the dry wood termites just discovered are NOT COVERED under my policy - after been under contract with them for many years - am very disappointed and angry at Terminex. I wonder how many other elderly people like me trusted Terminex only to find a claim denied because they have the "wrong kind" of termites? also this comment did not go through - I'll keep trying though, THIS rejection of valid complaint really makes me angry!

Top Rated
Our Partner
  • $100 off termite protection plan when you call today
  • Full range of pest control services including termites, other insects, rodents and wildlife
  • Nearly two decades serving Florida customers
  • Service area includes 10 Florida counties 
  • Employs Sentricon termite elimination system
  • Free re-treatment if termite problems continue
  • 30-day satisfaction guarantee with one-month refund 
  • Up to $1,000,000 repair warranty for termite damage post-treatment
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