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DocuPop Student Loan Refinance Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
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DocuPop is not a financial services company nor works with the U.S. Department of Education.

The business offers assistance to borrowers applying for federal student loan consolidation through its complete document preparation service, which ensures all forms are error-free before they are submitted to the DOE.
 
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How is DocuPop rated?

Breakdown

2.5/5
Loan Specifications
4.5/5
Eligibility Requirements
4.5/5
Customer Experience
4.8/5
Reputation

Overall Rating: 3.8 / 5 (Very good)

DocuPop is not a lender or loan servicer and does not provide debt relief services, meaning it cannot help student borrowers renegotiate, settle, or in any way alter the terms of their loans.

The company does, however, offer assistance with the preparation and submission of federal Direct Consolidation Loan applications.

As part of its service, DocuPop ensures the accuracy and precision of all forms before submitting them to the U.S. Department of Education.

Consumers should be aware that the company's full-service document preparation is NOT free and does not guarantee the approval of consolidation loan applications.

Applying for consolidation is free and can be a straightforward process if done through the U.S. Department of Education, yet those who don't want to complete the application themselves or don't have the time to do it may benefit from this service.

DocuPop Loan Specifics

Loan Specifications - 2.5 / 5

As a third party document preparation service, DocuPop assists borrowers seeking federal student loan consolidation by helping them apply for the repayment programs they qualify for and that best meet their needs.

It offers this service for federal student consolidation loans only, meaning it does not assist with private student loan consolidation or refinance.

Those interested in applying for a Direct Consolidation loan can use DocuPop's personalized technology at no cost to see the programs and plans for which they may qualify.

There will be a fee associated with the filing service only if the individual opts to complete the process through the company.

DocuPop offers two service packages: a "MeMium" plan that allows customers to print their completed documents and file the paperwork themselves for $199 and a "PREmium" plan that files the paperwork for them for $599.

Consumers should know the application process for federal consolidation loans is free if done directly through the U.S. Department of Education.
Loan Types
Federal

DocuPop Qualifications

Eligibility Requirements - 4.5 / 5

Anyone can purchase DocuPop's service, yet to actually qualify for a consolidation loan from the U.S. Department of Education the borrower's loans must be in repayment or in a Grace Period.

Defaulted loans being collected by garnishment of wages are not eligible.

DocuPop Customer Experience

Customer Experience - 4.5 / 5

DocuPop states it only takes approximately 10 minutes for its algorithms to generate which programs applicants may be eligible for based on details about their income and financial situation.

They just have to answer a few simple questions before being able to view their personalized results.

As part of its paid Premium services, DocuPop also assists students in understanding their repayment options with the help of professional advisers who can discuss with them the pros and cons of each plan.

The company publishes helpful financial-related resources like articles and FAQs its site and provides useful, accurate information on federal loan forgiveness.
Processing Time
30-45 days to get an answer from the U.S. Department of Education

DocuPop Company Reputation

Reputation - 4.8 / 5

Docupop is not a Better Business Bureau Accredited company, yet holds an A rating with the organization based on a single negative review and two complaints.

The negative comment, to which the company has yet to reply, concerns billing issues, while the only visible complaint appears to be directed at a different company with a similar name.

DocuPop does not appear to have a presence on Truspilot.com.

See our 10 Best Student Loan Refinance Companies HERE.
Year Founded
2009
BBB Rating
A
Number of BBB Negative Reviews
1
Date Collected
2018-04-06

Company Profile

Full Name
DocuPop Student Loan Refinance
Headquarters
4719 Viewridge Avenue, San Diego, CA, 92123

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Customer Comments & Reviews

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Leah M
2/1/2019
DO NOT USE DOCUPOP!! I had a terrible experience with this service. It seems they use 3rd party individuals to sell their services - but there is a big disconnect. I made a payment to an individual named Jesse Gathewright. He directed me to use the Docupop website. The link to create my password expired. From there it took weeks to get the issue resolved where I was even able to login to the website. Made calls myself to docupop, days where no one even picked up. Then when finally my paperwork was available for me to process - it's asking me for payment. NO RECORD OF THE PAYMENT I ALREADY MADE. Then Jesse asked me if I had paid. I gave him my credit card information over the phone. Overall... Read More

Docupop  
Official Response

Company Rep of DocuPop Student Loan Refinance
Hi Leah, We're sorry to hear that you had an unpleasant experience. We take each and every member very seriously and take in all criticism to improve the customer experience. Some days are simply busier than others, and we're sorry to hear that our representatives weren't able to get to you in time. Our member's fee is currently in place just so our representatives are able to care for each application with the time it deserves, for the highest quality and result. We hope that you want to stay with us as a Docupop member.
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