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Life Storage Storage Units Review
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18 Customer Comments & Reviews - see all comments
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Life Storage is a self-managed real estate investment trust that acquires and manages self-storage properties throughout the United States. The company, which formerly operated under the brand "Uncle Bob's Self Storage", is currently one of the largest storage companies in the world, with over 700 self-storage facilities in 28 states.
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18 Customer Comments & Reviews
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I have been using the Life Storage facility at 1515 AW Grimes in Round Rock, Texas for the past year. I have found Tracy to be pleasant, personable, and most helpful with all my moving needs. Recently, I needed a second unit and she found it for me in record time and it is right across from my other unit. Thanks so much for your assistance Tracy. You rock!!
If I could give a zero I would. My dad had been a customer with Life Storage since when the name was Uncle Bob my dad passed away in 2014 and I took over the storage unit in my dad had been a customer with Life Storage since when the name was Uncle Bob my dad passed away in 2014 and I took over the storage unit as far as paying for the rent. I called asking if one day I could get a late fee waived because I was having some issues with the online portal and I was declined for the late fee to be waived by store management. Area director Tim Cox who was less than professional and ended up hanging up in my face after I continued to plead with him in regards to the late fee. Mind you I have... Read More
Life Storage #648
The manager Mr. Kramer, at this location is extremely professional and friendly. My numerous interactions with him have been very pleasant and professional. The facility is clean, well lit and my belongings have been safe, clean and secure for the past 16 months. I really highly recommend this location.
Content Customer # PD
Abysmal when it comes to customer service. I'm an "essential worker" due to COVID-19; a travel nurse, who typically works 3P- 3A, or 3P-7A, I don't have much time for accessing my things due to the narrow access hours offered by Life Storage. That's a small problem that could have been addressed by honoring my request for open access to an "essential worker" who is working or sleeping the only time Life Storage makes available. This is a do able request that other storage facilities readily avail. The big problem is Life Storage will not consider so small a customer courtesy, and when I called around 2:36PM the smart mouth Pam had the nerve to say, "Well your awake now." That... Read More
Storage Bandits
Storage Bandits.
The new people have no clue what they signed up for.
Life storage is scam facility from NY, disgraceful. Erroneous credit card charges, Random rate increases. Definitely look for a better facility.
They purchase good reviewed facilities then racquet new and existing renters. Most of the good reviews aren't theirs, they came with the purchase.
Seriously watch out. I'm sure that there is a much better facility near you.
BEWARE! (I'd give them ZERO stars if that was an option)
I DO NOT RECOMMEND THIS STORAGE FACILITY IF YOU ARE USING IT LONG TERM.
Their rate increases are off the charts ridiculous. First increase was 22%, then the most recent is 33%.
This really should be against the law. I'll be making arrangements to get my stuff out right away.
Nine months ago I was able to write a review about how great the service was at this place. Unfortunately, that is no longer true. I downsized my unit in May and had a credit. They told me I would receive a bill in my email when I owed money again. I did not receive a bill. The first email I got was on July 11 telling me I was overdue and charging a late fee. It was only $15 but I called to ask it to be waived since they had failed to send me a bill by email as promised. The man at the store would not listen to me. I finally raised my voice and yelled, please stop interrupting and let me finish. His response ( I quote) "You are treating me like a f****** child. Call back later."... Read More
Cannot discourage anyone enough from renting here. I did last April and moved into a brand new building. 5 months later when I retrieved something from my unit everything in it was soaking wet and moldy. It took 3 weeks for the people at this facility to arrange for me to move into a new unit - I may have been able to save some things in that time. The insurance they sold me does not cover water damage unless the water comes from a pipe or something else in the building that is supposed to hold water - so basically it doesn't cover any water damage. I have now paid over $700 and have a unit full of damages, moldy furniture. Estimated cost I am out is $11,000 at this point including the... Read More
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Top Rated
Our Partner
- The largest online storage marketplace in the United States
- Find and compare storage facilities, read customer reviews, and book online
- Full-service, self-service, and mobile container storage solutions
- College, car, boat, RV, wine, and military storage unit options
- BBB accredited with an A+ rating and a 9.1 (excellent) Trustpilot score
- Reserve Now, Pay Later.