National General RV Insurance Review
17 Customer Reviews - see all comments
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National General Insurance Company is a property and casualty insurer founded in 1920 in Winston Salem, North Carolina. As one of the largest automobile insurance companies in the United States, National General offers a variety of insurance products, including personal auto, RV, motorcycle, and commercial auto insurance, with 24-hour claims processing and highly-rated customer support.
Latest National General Reviews
One of the worst rv insurance company's out by far. My 5th wheel had a power surge it burnt up a lot of things in the camper including the ceiling they gave me a line of bullshit why they would not cover the claim. BUYER BEWARE!
This company is the worst. I paid cash for a year of coverage on my 24' Gulfstream Vistacruiser mini Class C. Shortly after the policy was initiated I tried calling the agent that sold me the policy and his phone was disconnected. National General, after 4 hours of trying to contact them ( I had to finally call their claims line) was supposed to set me up with a new agent. That never happened. My policy expires tomorrow and I finally got a call from them. They transferred my call to an insurer in my area (I'm staying at my mother's house) and he couldn't even find my policy per the information that is on my insurance policy. I'm going to be living full time in my RV as I travel the... Read More
2nd Year without any claims or accidents and increased and yearly premium increased 35%.. The customer service reason is that it was its yearly company correction. So did everyone that had a auto policy in the US get a 35% increase also?
I just learned by accident that if my RV is under the storage status of National General's insurance policy, and a hurricane is "in the news," my policy is placed under moratorium, meaning that it can't be switched to out-of-storage status, meaning you have no collision or liability coverage. But policy holders aren't notified that they aren't covered, which contradicts Good Sam's advice that evacuees from a hurricane should take their RV. If you take it out of storage on the weekend like I did and you call to leave a message (no humans around on the weekend) that you want to be switched from storage status, you're driving your RV illegally, without liability or collision, and at great... Read More
How can they have a 10/10 rating when all of the reviews are Terrible?? Just learned that they are no longer writing new policies in Arizona. Wonder if that means they are facing some legal action(s)? One can only hope!
NGIC denied my claim for water damage caused after driving through a severe thunderstorm. It took close to 3 months for them to deny the claim, clearly it was a loss caused when water entered one of the rear, top running lights on the Airstream. I could go on for pages about the information I provided their claims representative, not to mention the service provider who was to do the repair. NGIC is a fraudulent company that has employees to twist the truth, am being kind, and lack even the basic customer relations and communications skills. I would NOT renew my policy if they offered it to me for free. If you have them, drop them, if you don't look elsewhere.
I have recently returned from deployment to find a large tree branch has punctured the roof of my RV. There was a lot of water damage to rear end of roof, back wall and rear interior floor and the electrical system is messed up (keeps blowing the 40amp fuses). My adjuster informed me that National General insurance does not cover long term damage as the ply wood in the back wall, roof and floor was rotten and delaminated from the fiberglass siding. She said I should have put a tarp on the roof to avoid any other damage. I informed her that I was on deployment to the other side of the world and was unable to do so. After sending out someone to survey the damage, she was kind enough to... Read More
Over two months on a hail damage claim. The damage is obvious to the roof. Three adjusters have come out. First too obese to climb a ladder. 2nd incompetent, third seemed like he got it. Now National General has not responded to email. I have avoided getting a lawyer because I thought they were acting in good faith. My truck, damaged in the same storm, has already been repaired by USAA insurance. They may eb cheap; but you get what you pay for I guess.
I was told this was great insurance for my RV so I got it...boy was that a mess!!! My premium was 43.oo a month and that was great until this month...132.00!!!! Due to not providing documentation of vehicle insurance, which I did not know I needed to provide!! And was not allowed to get my $ back on the day it was drafted from my account!!! And charged me 20.00 or so for cancellation fee...really????? 132.00 is a far cry from 43.00.
I have had their ins since 1959, NGI has changed. They have people with cold hearts working now. I hit an elk in Oregon and I know the damage incurred, they are denying many parts of the damage claiming it old damage with no proof. I have photos and dates showing no damage. I asked for their proof in writing and they replied with a notice of cancellation. I contacted 15 shops in So CA and all off the record said NGI is the most difficult to deal with always denying this and that. They are all afraid to loose business by speaking out. They all told me that Bryan Hughes is the worst to work with. They all said AAA is the best. I am a full-timer and will need to go back to Illinois (out of... Read More
I'm confused by this as the title up top shows National General with 9.7 starts out of 10 but if I read the reviews I can't comprehend how it's add's up to 9.7 stars? Help me understand because after reading the comments I have no choice but to opt out and look elsewhere for insurance.
Our National motorhome survived the Valley Fire of 09/12/2015. The brakes on the right side were melted from the heat. Denied. The roof seams on the perimeter were damaged from the heat.Denied A scratch caused by a crazy person was called a collision. We were basically called liars like the other reviewers. We reported them to the CA Department of Insurance. They use "Direct Repair Program" that leaves the owner out completely. The adjusters just made up the narrative of the occurrence.
If you have National General, RUN!!! We have a two piece windshield both with damage. THEY determined that it would be separate claims and therefore separate deductibles. They also would not cover a new gasket for it even though the RV service manager said the existing one could not be used. They also would not cover the driver's side window as it was fogged and you can't even see out of it. Adjuster didn't even listen. We are pursuing other insurance...Progressive looks the best so far.
this company should be shut down ....this is the worst insurance possible....trailer hitch broke off in Atlanta ga....they let us sit on the highway...did nothing to help what so ever...and that was almost 3 months ago it totaled the rv and they now are trying to give me $1,000.00 for a $20,000.00 thor motorhome....having insurance with good sam and these crooks is like not even having insurance....they are cheaper but do nothing when something happens.....WARNING: CANCEL YOUR INSURANCE ASAP WITH THESE CROOKS....I cancelled my other motorhome and went to progressive .....
Worst coverage ever. Put your rv on your own insurance avoid this company. Trailer (national general through camping world) and truck (not national general thank God) were in horrible baseball sized hail storm. Truck had almost $6k in damage. Truck has been fixed. We filed claim on trailer from MN, told we were covered. After a bit of time we were basically called liars. The damage to our trailer was from something else not hail damage. Wow truck was parked next to trailer in campground. Storm happened 6/18/2016, it's now 8/22/2016. One agent stated that their storm models showed no storm. Check the weather news. In our entire insurance history we have never been called liars. Had to ask... Read More
A claim was file while traveling. Agreement was made to delay dealing with damages until I returned home. When I got home claim had been cancelled and 5 emails and 4 phone calls were ignored. When I finally got a response from a supervisor I was told to proceed with getting estimates and was then ignored again. I I do not recommend this company.
Better Business bureau has had 69 complaints against National General this last ear. Customer service tends to be relatively difficult to deal with Few discounts for customers Poor financial standing Emergency roadside assistance 0.17% market share - about an average sized regional company. 1.2 out of 5 Star rating. Bad BBB rating