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Finance of America Reverse Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
80 Customer Comments & Reviews - see all comments
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Finance of America Reverse is a direct lender focused solely on reverse mortgages. Founded in 2003, FAR operates in 50 states and is based in Oklahoma.


Finance of America Reverse is the reverse mortgage arm of Finance of America. Finance of America is recognized as one of premier mortgage lenders in the United States and has a substantial lending history of nearly 20 years in business.  

Most Flexible Proprietary Loan

Among lenders currently offering proprietary reverse mortgages, Finance of America Reverse stands out for a number of reasons. For starters, its proprietary loan, the HomeSafe® reverse mortgage, is more a suite of tools than a single, one-size-fits-all type of loan.

There are three versions of the HomeSafe® proprietary loan: HomeSafe Standard, For Purchase, and Select. The biggest difference between them is how funds are disbursed to borrowers. HomeSafe Standard offers single, lump sum payments; and HomeSafe Select is an adjustable-rate option that functions as a line of credit. No other proprietary reverse mortgage shows this much versatility in terms of payment options.

Requirements for FAR’s HomeSafe® products are quite reasonable. There is no minimum property value and non-borrowing spouses are protected under specific circumstances.

HomeSafe® is also the proprietary reverse mortgage with the greatest regional availability in the market. HomeSafe Standard loans are available in a total of 26 states (the average is around 15), HomeSafe Select is available in the following states: California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Louisiana, Nevada, New Jersey, North Carolina, Oregon, South Carolina, Texas, Virginia, and Utah. FAR has expressed its desire to keep adding states to this list, with some already on the way.

Widest Selection of Products

We found that Finance of America Reverse had one of the largest product portfolios in the industry, with six different available options: HomeSafe®, HECM, Reverse for Purchase (H4P), Refinancing, and Silvernest. Most reverse mortgage companies only offer FHA-insured loans, with only a few lenders having a proprietary option.

 

FAR’s Refinancing options are unique in the industry. The latter is an HECM-to-HECM refinancing program that works similarly to regular loan refinancing. The program can help those whose homes have significantly appreciated in value, who want to take advantage of lower rates, and who want to add another borrower to the loan—a spouse, for example.

Finally, FAR borrowers have another option to consider thanks to the company’s partnership with Silvernest. A room and house-sharing service, Silvernest matches users with potential housemates in their area for a fee. It does this via detailed profile analysis and can provide aging homeowners with extra income and companionship. Those with an active FAR loan are provided with a one-year subscription and have the cost of matching with a housemate covered.

Top-Notch Online Experience

Finance of America Reverse’s website is straightforward and offers a good amount of learning resources, including a handy loan calculator and retirement personality quiz.

Information on FAR is easy to access, with one tab dedicated to exploring the options available through the lender, and another focused on how to be ready for retirement. FAR also has an articles and news section, where users can find numerous writeups not only about retirement products, but also about retirement living as whole. The company’s retirement personality quiz can also help pinpoint the right product for a consumer depending on what their outlook on retirement is.

FAR’s reverse mortgage calculator is simple but can provide a good projection of how one’s equity will translate into funds. After inputting just four values—age, home value, mortgage balance, and state of residence—users are redirected to a pie chart showing the total amount of proceeds, mortgage payoff, proceeds available after paying off your mortgage, and remaining equity. A second chart will appear with the same fields but based on a HomeSafe® loan, for qualifying homes in states where it’s available.

 

Finance of America Reverse LLC NMLS ID # 2285 (www.nmls.consumeraccess.org)


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Customer Comments

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Carolyn S
4/6/2018
Thanks to everyone who made this reverse mortgage a success. A special thanks to my agent, Ellen Zawaski, who was very professional and caring. She stepped in all the way, never ceasing to answer all my questions and going over and beyond. Again, thanks to all at Finance of America.
2 People found this helpful.

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Javiera M  
Official Response

Digital Marketing Manager of Finance of America Reverse
Carolyn, We appreciate your choosing to work with Finance of America Reverse and glad that you had a great experience with Ellen. We work hard to provide a excellent customer service. Thank you for your feedback. FAR

rharm49
8/18/2021
Excellent support from Linda at Finance of America. She always had answers for my questions. The final closing papers where brought to our house for signing which made the entire process covid friendly.
1 People found this helpful.

Christine W  
Official Response

Reputation Management Specialist of Finance of America Reverse
Hi Ron, Thank you for taking the time to leave a review about your experience with FAR. I'm delighted to hear that Linda was able to keep you informed and help you achieve your financial goals. Please let us know if there is anything further we can do for you!

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Martin G
8/18/2021
Autumn Guieb was outstanding to work with. I can,t thank her enough for her help.
1 People found this helpful.

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Christine W  
Official Response

Reputation Management Specialist of Finance of America Reverse
Hi Martin, Thank you for taking the time to leave a review about your experience with Finance of America Reverse. I'm so happy to hear that Autumn was able to assist you in achieving your goals. Please let us know if there is anything further we can do for you!

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Frank M
8/14/2021
My wife & I are in our 80’s Toby Beers, FAR, made a potentially difficult procedure comfortable. His knowledge, patience & personality helped us proceed. Notary, Julie Salvato, was efficient, friendly & professional in leading us thru closing. I let friends & neighbors in Sun City Summerlin know of your service Thank you Frank Martin
1 People found this helpful.

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Christine W  
Official Response

Reputation Management Specialist of Finance of America Reverse
Hi Frank, Thank you for taking the time to leave a review about your experience with Finance of America Reverse. We are delighted to hear that Toby was able to help you and keep you informed throughout this process. Please let us know if there is anything further we can do for you!

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Ellen
7/26/2021
We could not have asked for a more professional agent in handling our refinance. Ali was an outstanding agent and a perfect professional. He kept us informed throughout the entire process and answered all our questions along the way. He was an excellent agent!!!
1 People found this helpful.

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Christine W  
Official Response

Reputation Management Specialist of Finance of America Reverse
Hi Ellen, thank you for taking the time to leave a review about your experience with Finance of America Reverse. We are delighted to hear that Ali was able to assist you in achieving your goals! Please let us know if there is anything further we can do for you.

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Playbilljudy
4/26/2021
Jason Chambers was my point man and he was exceptional. If it were not For him I probably would not have done this reverse. He always was responsive to my calls and very knowledgeable . Judith Pletcher
1 People found this helpful.

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Carolyn W  
Official Response

Customer Representative of Finance of America Reverse
I am delighted to hear that our team was able to give you the tools and support to make decisions about your retirement goals. Finance of America takes pride in building relationships with our customers in order to give best in class service. Please let us know if there is anything further we can do for you.

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Joe L
4/19/2021
Our Rep. Nicole Blaine did an excellent job in helping us receive the increase to our Reverse Mtg. amount. Nicole is very professional in completing her duties in securing our loan. Everyone we dealt with including the closing notary were very helpful. Thank you all Joe Lynskey Newtown Square,Pa.
1 People found this helpful.

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Carolyn W  
Official Response

Customer Representative of Finance of America Reverse
We appreciate the time you took to provide feedback and so happy to hear that our amazing team was able to help you achieve your goals! We value our customers and our relationship so please stay in touch and let us know if there is anything else we can do for you!

larrydavanzo
7/4/2020
Eric was extremely responsive and helpful in answering all of our questions.
1 People found this helpful.


Richard G
4/7/2020
Andrew went above and beyond to get this done. Kept me informed all along the way.
1 People found this helpful.


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Richard F
1/31/2019
Taylor Williams' diligence in staying in touch made all the difference in my choosing FAR. It remains to be seen whether, long term, a reverse mortgage will turn out to be a good decision, but at this point I am very satisfied with the help I received from Taylor and FAR.
1 People found this helpful.