American Advisors Group Reverse Mortgage Review


Rating: 10 / 10 (Excellent)
36 Customer Comments & Reviews - see all comments
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American Advisors Group is a leading provider of Federal Housing Administration (FHA) - backed reverse mortgages. Based in California and founded in 2004, AAG offers a full range of reverse mortgage products including traditional Home Equity Conversion Mortgages (HECMs), HECM refinance, and HECM for purchase. Depending on a borrower’s needs, AAG’s disbursement options can be customized, with choices including line of credit, monthly payments, or lump sum. AAG has a B+ grade with the BBB and generally favorable reviews from customers.

How is American Advisors Group rated?

Breakdown

10/10
Lender Details
10/10
Loans
10/10
Consumer Experience

Overall Rating: 10 / 10 (Excellent)

American Advisors Group is the largest reverse mortgage lender in the United States due to their commitment to customer service and satisfaction. They have uniformly positive customer reviews, and few complaints lodged against them. Their focus on professionalism and efficiency makes them a great best options for borrowers looking to take advantage of their home equity via a reverse mortgage.

Lender Details

Lender Type
Lender
2016 HECM Loan Value
$1,239,811,081
Nationwide Mortgage Licensing System ID
9392
Nationwide Mortgage Regulatory Actions
8

Lender Details - 10 / 10

The California-based American Advisors Group is the leading reverse mortgage lender in the United States. They attribute their position to their focus on customer care and zero-pressure sales tactics. The company and its employees are also committed to volunteering service and giving through the AAG foundation.

American Advisors Group Loans

Loan Types
HECM Traditional
HECM for Purchase
HECM Refinance
Proprietary Reverse Mortgage
Payout Options
Lump Sum Payment
Monthly Payments
Line of Credit
Appraisal Fee
$450

Loans - 10 / 10

American Advisors Group (AAG) offers the three different types of Home Equity Conversion Mortgages (HECMs, or reverse mortgages) from the Federal Housing Authority's program. They also provide borrowers with Proprietary Reverse Mortgages, also known as Jumbo Reverse Mortgages, which many lenders don't offer. All of these can be paid out either as a lump sum, monthly payment, or line of credit. AAG's appraisal fee is fairly standard for the industry at $450.

American Advisors Group Consumer Experience

Total Consumer Financial Protection Bureau Complaints
116
Site Features & Mobile App
Home Equity Calculator
Online Quote
BBB Rating
B+
Number of BBB Positive Reviews
128
Number of BBB Neutral Reviews
4
Number of BBB Negative Reviews
16
Trust Pilot Rating
8.4 out of 10
Date Collected
2017-08-17

Consumer Experience - 10 / 10

American Advisors Group has uniformly good customer reviews across a variety of different consumer-based review websites, and very little complaints, compared to similar companies. Borrowers agree that AAG's commitment to customer service and education is outstanding, with various tools and resources on their website. These include a home equity calculator, free info kit, and professional advisors available for phone consultations.

Contact & Additional Info

Homepage URL
Company Phone
(866) 948-0003
Headquarters Address
3800 W. Chapman Ave. Third Floor, Orange, CA, 92868
Mailing Address
3800 W. Chapman Ave. Third Floor, Orange, CA, 92868
Year Founded
2004

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36 Customer Comments & Reviews

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R
RR
Miami, Florida
5/7/2018
Hello. Sadly, I am not writing to tell a wonderful story about a reverse mortgage, but am going to let you know about the unsavory behavior of your representative and the fact she and whomever notarized the documents did not use the correct AIF/POA for my folks. These are legal documents, and come with enormous fees prepared by supposedly the best in the industry....and I question their validity and the defect that exists as a result of poor business practices by certain people who I guess we're more concerned going over their commission statement than the official reverse mortgage document my mom who is under incredible stress with my father in the hospital at this time was forced to... Read More


D
Debbie
Ashburn, Virginia
5/1/2018
AAG was VERY MISSLEADING by disclosing all but the one main reason for not qualifying to get a reverse mortgage. That is, what the percentage of your loan to value needs to be? If I knew that up front, my hopes to do It would have not crashed and burned the way it did.


Robert J
Painesville, Ohio
4/5/2018
I was contacted by them, incessantly, and after talking to them and giving them my S.S.# and all my other information, they did a credit check, causing my score to drop, and were supposed to call me back in an hour. That was over 3 weeks ago, still I have not heard from them. I own my house free and clear, I have a credit score of 817 and no outstanding credit card debt so there is no reason I would not qualify. I would suggest that if youy are seeking a reverse mortgage, look elsewhere.


K
kate j
Kenner, Louisiana
3/29/2018
These people royally screwed my 67 year old mother after promising .. ALL HER DREAMS WOULD COME TRUE" These people are LIARS and FRAUDS!! Anyone else... would have been a better suggestion than American Advisers Group. They want TO steal your money and YOUR HOUSE without telling you the facts . THE FACTS ARE.... ALL ELDERLY MUST CARRY MUCH MORE IN INSURANCE THAN EVER BEFORE. THAT IS WHERE ALL THE LOANED MONEY GOES TO. !!!! NOT THE BORROWER .. THE INSURANCE COMPANIES. They swindle people... if you chose this company for a reverse mortgage ... WATCH OUT!


R
Robert
Kissimmee, Florida
12/18/2017
In my opinion by personal experience this lender destroyed us financially where we should have been secure and now are in a hole. This caused by their underwriter who would would not close with a 99% complete and changed terms prolonging our closing impacting us immensely at the last minute and forcing us to go to another lender


J
Jessica D
San Mateo, California
12/11/2017
Called them up and they wouldn't let me talk to a mortgage broker. They said they would have one call me later. Never heard from anybody there! Very unprofessional!


S
Sandra G
Irvington, New Jersey
12/6/2017
We were jerked around by your company. We paid over $800 for the fees for counseling classes and appraisal they told us that it was through the underwriters and was approved. We called today to see when we were having the closing and they told us we don't make enough money. They kept telling us all along it looks good. This company is horrible. If you are smart you will not deal with them.!!!!


C
c b
Mesa, Arizona
11/28/2017
This outfit spends a lot of money on marketing. Your first contact is an untrained-in-the-business sales person. result: high cost of providing your loan. They pester you too ! If you understand finance at all, be smart: shop around ! They


D
Donna H
Summerville, South Carolina
11/7/2017
Called a week ago & answered all questions. They said they would transfer me to a counselor & then all the lines were busy. They said someone would call me back........................Still waiting...................


D
donna
Stone Mountain, Georgia
10/24/2017
I don't seehow they could be#1. The company jerked me around for months; asked for more and more andmore documentation. Said they had a solution and when I pressed for closing came back to me saying disapproved. When I reported to bbb they indicated that the underwriter does not have best use of time calling me back, and that they could not recoup the time spent by the staff working on loan. Donna



Top Rated
Our Partner
10 / 10
  • Our # 1 Choice, BBB Accredited, #1 Reverse Mortgage Lender in the nation
  • Meet with a Licensed Professional to discuss your personal needs, depending on your location.
  • Customer service agents readily available 24/7 to answer your questions
  • Approved Member of US Department of Housing and Urban Development
  • 96% Customer Satisfaction Rating
  • Eligibility: Age 62+, $100K+ home value with 50%+ equity
  • Free Information Kit on Pros & Cons