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American Advisors Group Reverse Mortgage Review


Rating: 10 / 10 (Excellent)
28 Customer Comments & Reviews - see all comments
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American Advisors Group is a leading provider of Federal Housing Administration (FHA) - backed reverse mortgages. Based in California and founded in 2004, AAG offers a full range of reverse mortgage products including traditional Home Equity Conversion Mortgages (HECMs), HECM refinance, and HECM for purchase. Depending on a borrower’s needs, AAG’s disbursement options can be customized, with choices including line of credit, monthly payments, or lump sum. AAG has a B+ grade with the BBB and generally favorable reviews from customers.

How is American Advisors Group rated?

Breakdown

10/10
Lender Details
10/10
Loans
10/10
Consumer Experience

Overall Rating: 10 / 10 (Excellent)

American Advisors Group is the largest reverse mortgage lender in the United States due to their commitment to customer service and satisfaction. They have uniformly positive customer reviews, and few complaints lodged against them. Their focus on professionalism and efficiency makes them a great best options for borrowers looking to take advantage of their home equity via a reverse mortgage.

Lender Details

Lender Type
Lender
2016 HECM Loan Value
$1,239,811,081
Nationwide Mortgage Licensing System ID
9392
Nationwide Mortgage Regulatory Actions
8

Lender Details - 10 / 10

The California-based American Advisors Group is the leading reverse mortgage lender in the United States. They attribute their position to their focus on customer care and zero-pressure sales tactics. The company and its employees are also committed to volunteering service and giving through the AAG foundation.

American Advisors Group Loans

Loan Types
HECM Traditional
HECM for Purchase
HECM Refinance
Proprietary Reverse Mortgage
Payout Options
Lump Sum Payment
Monthly Payments
Line of Credit
Appraisal Fee
$450

Loans - 10 / 10

American Advisors Group (AAG) offers the three different types of Home Equity Conversion Mortgages (HECMs, or reverse mortgages) from the Federal Housing Authority's program. They also provide borrowers with Proprietary Reverse Mortgages, also known as Jumbo Reverse Mortgages, which many lenders don't offer. All of these can be paid out either as a lump sum, monthly payment, or line of credit. AAG's appraisal fee is fairly standard for the industry at $450.

American Advisors Group Consumer Experience

Total Consumer Financial Protection Bureau Complaints
116
Site Features & Mobile App
Home Equity Calculator
Online Quote
BBB Rating
B+
Number of BBB Positive Reviews
128
Number of BBB Neutral Reviews
4
Number of BBB Negative Reviews
16
Trust Pilot Rating
8.4 out of 10
Date Collected
2017-08-17

Consumer Experience - 10 / 10

American Advisors Group has uniformly good customer reviews across a variety of different consumer-based review websites, and very little complaints, compared to similar companies. Borrowers agree that AAG's commitment to customer service and education is outstanding, with various tools and resources on their website. These include a home equity calculator, free info kit, and professional advisors available for phone consultations.

Contact & Additional Info

Homepage URL
Company Phone
(866) 948-0003
Headquarters Address
3800 W. Chapman Ave. Third Floor, Orange, CA, 92868
Mailing Address
3800 W. Chapman Ave. Third Floor, Orange, CA, 92868
Year Founded
2004

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28 Customer Comments & Reviews

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D
Donna H
Summerville, South Carolina
11/7/2017
Called a week ago & answered all questions. They said they would transfer me to a counselor & then all the lines were busy. They said someone would call me back........................Still waiting...................


D
donna
Stone Mountain, Georgia
10/24/2017
I don't seehow they could be#1. The company jerked me around for months; asked for more and more andmore documentation. Said they had a solution and when I pressed for closing came back to me saying disapproved. When I reported to bbb they indicated that the underwriter does not have best use of time calling me back, and that they could not recoup the time spent by the staff working on loan. Donna


J
Janen
Irwin, Pennsylvania
5/12/2017
Stay away from this outfit!!! They never return calls, they want bank statements personal information after sending everything to them they would lie to us and say they never hot it we have proof on our copter that they did After 4 months of stress and lies from them not to mention appraisal fee and they even put their name on my homeowners insurance I demanded to know what the heck was going on,they said everything was moving along ok and would call me next day. I told them that wasn't ok and he said ok we can't give you a reverse mortage He took 4 months to tell me that after taking my money and putting their name on my insurance The guy that was handling mine said he was a minister... Read More


P
Phillip M
Orange, California
4/29/2017
I called AAG with not knowing if i was to stay in my home or move in the near future. AAG explained that if moving was a potential future plan, then we could pay on the reverse mortgage at our own pace and time as we go. No late payments, no credit hits, no foreclosure, no 30 day regimen. That way, every dollar we put in the loan to pay off the balance owed will be placed in a growth account/ line of credit, growing at the same rate as the interest on the loan. That allows me to control my balance if I want to sell in the future, deduct from taxes the interest paid, and to have access to more tax free money later if I don't sell. This is a great product no matter what the future plans.... Read More


B
Bonnie K
Reno, Nevada
4/24/2017
Would not recommend this company to anyone. 4 months into the process I am still waiting. The Company is slow to respond and they always need 1 more thing. I have paid $1000.00 out of pocket so far for multiple Fed Ex shipping documents, counseling and appraisal not including phone time. I am getting the impression they have no idea what is going on. My home appraised at $352K it is paid in full, my credit is good and at 63 I am still working. The stress of this process has been extremely overwhelming and caused me great anxiety. I have heard for 2 months we are getting close to closing....by the way one more thing that will take us at least a week to review then we will probably... Read More


L
Lesley Y
Bellevue, Washington
4/14/2017
Neither the website nor the people at the 800# will provide any info on rates, closing costs, etc., unless you give them your address so they can start barraging you with videos and info packet. NOT the way to do business!


G
Gordon S
4/11/2017
They got a terrible appraiser, so we could not do the deal. They presented us with great numbers, if the appraisal came in at a certain amount. So, beware, be sure they get you a decent appraiser. They will tell you that they have to go into a pool to get one, maybe so, but they need to weed out the bad ones! We have a complaint filed with HUD on this experience so others may not have the same problem. My friend Tom Sellick will be informed about putting his name with this company!


F
Faith K
Edgewater, Florida
3/26/2017
Went through the entire process including paying for an appraisal and they never at any time indicated my home would not be eligible because of the ratio of mortgage vs equity. The current mortgage is 70000. Home is worth 160000.


J
Jared D
, California
3/17/2017
Great company to work with. All dealings and final numbers were positive


C
Christian l
Tustin, California
3/14/2017
Ed Wacaster laid everything on the table and gave us 5 star service. He is a kind and knowledgeable man. We will be referring Ed and AAG.



Top Rated
Our Partner
10 / 10
  • Our # 1 Choice, BBB Accredited, #1 Reverse Mortgage Lender in the nation
  • Meet with a Licensed Professional to discuss your personal needs, depending on your location.
  • Customer service agents readily available 24/7 to answer your questions
  • Approved Member of US Department of Housing and Urban Development
  • Free Information Kit on Pros & Cons
  • 96% Customer Satisfaction Rating
  • Eligibility: Age 62+, $100K+ home value with 50%+ equity