American Advisors Group Reverse Mortgage Review

Rating: 10 / 10 (Excellent)
36 Customer Comments & Reviews - see all comments
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American Advisors Group is a leading provider of Federal Housing Administration (FHA) - backed reverse mortgages. Based in California and founded in 2004, AAG offers a full range of reverse mortgage products including traditional Home Equity Conversion Mortgages (HECMs), HECM refinance, and HECM for purchase. Depending on a borrower’s needs, AAG’s disbursement options can be customized, with choices including line of credit, monthly payments, or lump sum. AAG has a B+ grade with the BBB and generally favorable reviews from customers.

How is American Advisors Group rated?


Lender Details
Consumer Experience

Overall Rating: 10 / 10 (Excellent)

American Advisors Group is the largest reverse mortgage lender in the United States due to their commitment to customer service and satisfaction. They have uniformly positive customer reviews, and few complaints lodged against them. Their focus on professionalism and efficiency makes them a great best options for borrowers looking to take advantage of their home equity via a reverse mortgage.

Lender Details

Lender Type
2016 HECM Loan Value
Nationwide Mortgage Licensing System ID
Nationwide Mortgage Regulatory Actions

Lender Details - 10 / 10

The California-based American Advisors Group is the leading reverse mortgage lender in the United States. They attribute their position to their focus on customer care and zero-pressure sales tactics. The company and its employees are also committed to volunteering service and giving through the AAG foundation.

American Advisors Group Loans

Loan Types
HECM Traditional
HECM for Purchase
HECM Refinance
Proprietary Reverse Mortgage
Payout Options
Lump Sum Payment
Monthly Payments
Line of Credit
Appraisal Fee

Loans - 10 / 10

American Advisors Group (AAG) offers the three different types of Home Equity Conversion Mortgages (HECMs, or reverse mortgages) from the Federal Housing Authority's program. They also provide borrowers with Proprietary Reverse Mortgages, also known as Jumbo Reverse Mortgages, which many lenders don't offer. All of these can be paid out either as a lump sum, monthly payment, or line of credit. AAG's appraisal fee is fairly standard for the industry at $450.

American Advisors Group Consumer Experience

Total Consumer Financial Protection Bureau Complaints
Site Features & Mobile App
Home Equity Calculator
Online Quote
BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews
Trust Pilot Rating
8.4 out of 10
Date Collected

Consumer Experience - 10 / 10

American Advisors Group has uniformly good customer reviews across a variety of different consumer-based review websites, and very little complaints, compared to similar companies. Borrowers agree that AAG's commitment to customer service and education is outstanding, with various tools and resources on their website. These include a home equity calculator, free info kit, and professional advisors available for phone consultations.

Contact & Additional Info

Homepage URL
Company Phone
(866) 948-0003
Headquarters Address
3800 W. Chapman Ave. Third Floor, Orange, CA, 92868
Mailing Address
3800 W. Chapman Ave. Third Floor, Orange, CA, 92868
Year Founded

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36 Customer Comments & Reviews

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San Diego, California
The Rep that took my call was Bill from Poway, ca. And quoted me a pay out of $17,000 with me having $163,000 equity in my condo and a life expency of less than 10 years! You are forwarned!!

Irvine, California
Kolleen is unbelievable and I want to give the highest possible accolades for her service. She is professional, responsive and accommodating. I trusted her every second of her leading the way, yet I never felt pressured or rushed. She deserves an A+ rating.

Lillian F
Tustin, California
Thank you. Thank you. Thank you. I am very glad that I did my research and with this mortgage company. We live in a rural area with comps few and far between but they made it work. Excellent appraisal and quick turnaround.

Thank you for finishing what One Reverse could not. Quicken Loans (parent company) have a great name but they are NOT quick. We're on a well + cistern and have a solar lien but AAG made it happen. A bit slow, but the end result is great. Many thanks

Chris S
Riverside, California
Superb experience, with few mistakes. Chuck Burson is a stand up man and took care of us. We refinanced a prior reverse loan since it was not drawn from and AAG got us better rates. I would recommend.

Darlene M
Laurel, Maryland
My agent was a man we had used when financianing our house years ago. Since I knew him it was easier to "deal"......was a hard sell person with whom you must have done your homework about the reverse mortgage process, closing costs, etc. This is true with ANY real estate person. I was able to negotiate rates, closing costs etc. and the process went well. HOWEVER, customer service with AAG is the PITS....they still (after being a customer since August 2015) cannot find my loan with the loan number which comes on my statement each month.....and reps who answer phone seldom know answers. etc. I've been left on hold, passed around, and basically only get service when I ask for a... Read More

Lori K
Conrad, Montana
My mother first applied in May of 2016 and is still waiting for this to go through. It has been nothing but a hassle. They have been putting things off for months and then she had to do another counseling session and another appraisal. Her home was completely paid off and she had good credit and income. We are so disappointed in this and would have gone to someone else but we had already paid for the appraisal and counseling. My poor mother is a wreck. We would never recommend this company to anyone.

La Crescenta, California
do not answer direct questions, refuse to allow talking to anyone but 1st line intake rep. 0 customer care!!!!!!

Pam B
San Diego, California
We have been very happy with our reverse mortgage with AAG that we got over a year ago. Recommend them highly.

Rick E
Fullerton, California
I would like AAG to know that Tamara Ritter is a definite asset to the organization. She went above my expectations each time we spoke or otherwise communicated and expertly handled the red tape thrown at us by the board of my HOA. In addition to recommending AAG, I am recommending her.

Top Rated
Our Partner
10 / 10
  • Our # 1 Choice, BBB Accredited, #1 Reverse Mortgage Lender in the nation
  • Meet with a Licensed Professional to discuss your personal needs, depending on your location.
  • Customer service agents readily available 24/7 to answer your questions
  • Approved Member of US Department of Housing and Urban Development
  • 96% Customer Satisfaction Rating
  • Eligibility: Age 62+, $100K+ home value with 50%+ equity
  • Free Information Kit on Pros & Cons