American Advisors Group Reverse Mortgage Review


Rating: 10 / 10 (Excellent)
32 Customer Comments & Reviews - see all comments
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American Advisors Group is a leading provider of Federal Housing Administration (FHA) - backed reverse mortgages. Based in California and founded in 2004, AAG offers a full range of reverse mortgage products including traditional Home Equity Conversion Mortgages (HECMs), HECM refinance, and HECM for purchase. Depending on a borrower’s needs, AAG’s disbursement options can be customized, with choices including line of credit, monthly payments, or lump sum. AAG has a B+ grade with the BBB and generally favorable reviews from customers.

How is American Advisors Group rated?

Breakdown

10/10
Lender Details
10/10
Loans
10/10
Consumer Experience

Overall Rating: 10 / 10 (Excellent)

American Advisors Group is the largest reverse mortgage lender in the United States due to their commitment to customer service and satisfaction. They have uniformly positive customer reviews, and few complaints lodged against them. Their focus on professionalism and efficiency makes them a great best options for borrowers looking to take advantage of their home equity via a reverse mortgage.

Lender Details

Lender Type
Lender
2016 HECM Loan Value
$1,239,811,081
Nationwide Mortgage Licensing System ID
9392
Nationwide Mortgage Regulatory Actions
8

Lender Details - 10 / 10

The California-based American Advisors Group is the leading reverse mortgage lender in the United States. They attribute their position to their focus on customer care and zero-pressure sales tactics. The company and its employees are also committed to volunteering service and giving through the AAG foundation.

American Advisors Group Loans

Loan Types
HECM Traditional
HECM for Purchase
HECM Refinance
Proprietary Reverse Mortgage
Payout Options
Lump Sum Payment
Monthly Payments
Line of Credit
Appraisal Fee
$450

Loans - 10 / 10

American Advisors Group (AAG) offers the three different types of Home Equity Conversion Mortgages (HECMs, or reverse mortgages) from the Federal Housing Authority's program. They also provide borrowers with Proprietary Reverse Mortgages, also known as Jumbo Reverse Mortgages, which many lenders don't offer. All of these can be paid out either as a lump sum, monthly payment, or line of credit. AAG's appraisal fee is fairly standard for the industry at $450.

American Advisors Group Consumer Experience

Total Consumer Financial Protection Bureau Complaints
116
Site Features & Mobile App
Home Equity Calculator
Online Quote
BBB Rating
B+
Number of BBB Positive Reviews
128
Number of BBB Neutral Reviews
4
Number of BBB Negative Reviews
16
Trust Pilot Rating
8.4 out of 10
Date Collected
2017-08-17

Consumer Experience - 10 / 10

American Advisors Group has uniformly good customer reviews across a variety of different consumer-based review websites, and very little complaints, compared to similar companies. Borrowers agree that AAG's commitment to customer service and education is outstanding, with various tools and resources on their website. These include a home equity calculator, free info kit, and professional advisors available for phone consultations.

Contact & Additional Info

Homepage URL
Company Phone
(866) 948-0003
Headquarters Address
3800 W. Chapman Ave. Third Floor, Orange, CA, 92868
Mailing Address
3800 W. Chapman Ave. Third Floor, Orange, CA, 92868
Year Founded
2004

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32 Customer Comments & Reviews

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C
Chris S
La Puente, California
2/26/2017
Superb experience, with few mistakes. Chuck Burson is a stand up man and took care of us. We refinanced a prior reverse loan since it was not drawn from and AAG got us better rates. I would recommend.


D
Darlene M
Laurel, Maryland
2/20/2017
My agent was a man we had used when financianing our house years ago. Since I knew him it was easier to "deal"......was a hard sell person with whom you must have done your homework about the reverse mortgage process, closing costs, etc. This is true with ANY real estate person. I was able to negotiate rates, closing costs etc. and the process went well. HOWEVER, customer service with AAG is the PITS....they still (after being a customer since August 2015) cannot find my loan with the loan number which comes on my statement each month.....and reps who answer phone seldom know answers. etc. I've been left on hold, passed around, and basically only get service when I ask for a... Read More


L
Lori K
Great Falls, Montana
2/9/2017
My mother first applied in May of 2016 and is still waiting for this to go through. It has been nothing but a hassle. They have been putting things off for months and then she had to do another counseling session and another appraisal. Her home was completely paid off and she had good credit and income. We are so disappointed in this and would have gone to someone else but we had already paid for the appraisal and counseling. My poor mother is a wreck. We would never recommend this company to anyone.


B
bill
North Hollywood, California
2/7/2017
do not answer direct questions, refuse to allow talking to anyone but 1st line intake rep. 0 customer care!!!!!!


Pam B
San Diego, California
1/17/2017
We have been very happy with our reverse mortgage with AAG that we got over a year ago. Recommend them highly.


R
Rick E
Fullerton, California
1/2/2017
I would like AAG to know that Tamara Ritter is a definite asset to the organization. She went above my expectations each time we spoke or otherwise communicated and expertly handled the red tape thrown at us by the board of my HOA. In addition to recommending AAG, I am recommending her.


L
louise c
Virginia Beach, Virginia
12/12/2016
worst company....no knowledge of what they are doing..kept me jumping through hoops..knowing I would not receive the loan...wasted a lot of my time...do not use this company


Ed P
12/11/2016
In checking with different companies on Reverse Mortgage, I have never dealt with any so rude and uninformed as AAG. Cut my losses quick and moved on!


A
annebigredfan@yahoo.com
Omaha, Nebraska
12/6/2016
What a mess. Worst experience ever. Contacted AAG on 8/16 from website. Received phone call on 8/29 from Christine Le, Reverse Mortgage Professional. Conducted phone prequal same day and set up counseling session for 9/7. Christine Le claimed to be a 15 yr professional. She was unable to answer many of the questions we had and put us on hold multiple times to "ask her manager" for the answers. While this in and of itself was not a huge issue it was the start of 14 weeks of delays, misinformation and complete loss of trust in AAG as a Reverse Mortgage Lender. Specific complaiints are: Being told the process could be completed by AAG in 6 - 8 weeks - we cancelled our application at 14... Read More


M
Margaret
Pasadena, California
11/30/2016
We had a problem with them because earlier in the year we were thinking about refinancing our reverse mortgage since the property is owned by my mother we are waiting for her to Decide even tho she made me power of attorney we still are trying to find a good company so I went on the site to see what rate we could get and they sent me a little link and it was a virus anybody will take thier time for to Decide



Top Rated
Our Partner
10 / 10
  • Our # 1 Choice, BBB Accredited, #1 Reverse Mortgage Lender in the nation
  • Meet with a Licensed Professional to discuss your personal needs, depending on your location.
  • Customer service agents readily available 24/7 to answer your questions
  • Approved Member of US Department of Housing and Urban Development
  • Free Information Kit on Pros & Cons
  • 96% Customer Satisfaction Rating
  • Eligibility: Age 62+, $100K+ home value with 50%+ equity