American Advisors Group Reverse Mortgage Review
36 Customer Comments & Reviews - see all comments
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American Advisors Group is a leading provider of Federal Housing Administration (FHA) - backed reverse mortgages. Based in California and founded in 2004, AAG offers a full range of reverse mortgage products including traditional Home Equity Conversion Mortgages (HECMs), HECM refinance, and HECM for purchase. Depending on a borrower’s needs, AAG’s disbursement options can be customized, with choices including line of credit, monthly payments, or lump sum. AAG has a B+ grade with the BBB and generally favorable reviews from customers.
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36 Customer Comments & Reviews
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worst company....no knowledge of what they are doing..kept me jumping through hoops..knowing I would not receive the loan...wasted a lot of my time...do not use this company
In checking with different companies on Reverse Mortgage, I have never dealt with any so rude and uninformed as AAG. Cut my losses quick and moved on!
What a mess. Worst experience ever. Contacted AAG on 8/16 from website. Received phone call on 8/29 from Christine Le, Reverse Mortgage Professional. Conducted phone prequal same day and set up counseling session for 9/7. Christine Le claimed to be a 15 yr professional. She was unable to answer many of the questions we had and put us on hold multiple times to "ask her manager" for the answers. While this in and of itself was not a huge issue it was the start of 14 weeks of delays, misinformation and complete loss of trust in AAG as a Reverse Mortgage Lender. Specific complaiints are: Being told the process could be completed by AAG in 6 - 8 weeks - we cancelled our application at 14... Read More
We had a problem with them because earlier in the year we were thinking about refinancing our reverse mortgage since the property is owned by my mother we are waiting for her to Decide even tho she made me power of attorney we still are trying to find a good company so I went on the site to see what rate we could get and they sent me a little link and it was a virus anybody will take thier time for to Decide
The AAG loan officer I worked with was knowledgeable and I was educated and walked-through on everything I wanted to know. I don't even want to know what their phone bill is. I would recommend this outfit to anyone. My tenure payments came in at a higher monthly amount than I was originally hoping for. I am quite happy.
Originally, I initiated the reverse mortgage process thru AAG and, as you might expect, the "loan office" was very attentive to my needs. That all seemed to change once I was more involved in the process. Suddenly, email that I sent questioning some of the instructions I received were not answered or answers were seriously delayed. The "loan officer" claimed that he had a medical condition which interfered; he did apologize. But after an extended delay, and on the verge of making a final commitment, I cancelled the transaction. My point to the "loan officer" was that I could not do business with a firm that had such a casual attitude. Even in the face of medical issues, no arrangements... Read More
- Our # 1 Choice, BBB Accredited, #1 Reverse Mortgage Lender in the nation
- Meet with a Licensed Professional to discuss your personal needs, depending on your location.
- Customer service agents readily available 24/7 to answer your questions
- Approved Member of US Department of Housing and Urban Development
- 96% Customer Satisfaction Rating
- Eligibility: Age 62+, $100K+ home value with 50%+ equity
- Free Information Kit on Pros & Cons