American Advisors Group Reverse Mortgage Review


Rating: 10 / 10 (Excellent)
36 Customer Comments & Reviews - see all comments
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American Advisors Group is a leading provider of Federal Housing Administration (FHA) - backed reverse mortgages. Based in California and founded in 2004, AAG offers a full range of reverse mortgage products including traditional Home Equity Conversion Mortgages (HECMs), HECM refinance, and HECM for purchase. Depending on a borrower’s needs, AAG’s disbursement options can be customized, with choices including line of credit, monthly payments, or lump sum. AAG has a B+ grade with the BBB and generally favorable reviews from customers.

How is American Advisors Group rated?

Breakdown

10/10
Lender Details
10/10
Loans
10/10
Consumer Experience

Overall Rating: 10 / 10 (Excellent)

American Advisors Group is the largest reverse mortgage lender in the United States due to their commitment to customer service and satisfaction. They have uniformly positive customer reviews, and few complaints lodged against them. Their focus on professionalism and efficiency makes them a great best options for borrowers looking to take advantage of their home equity via a reverse mortgage.

Lender Details

Lender Type
Lender
2016 HECM Loan Value
$1,239,811,081
Nationwide Mortgage Licensing System ID
9392
Nationwide Mortgage Regulatory Actions
8

Lender Details - 10 / 10

The California-based American Advisors Group is the leading reverse mortgage lender in the United States. They attribute their position to their focus on customer care and zero-pressure sales tactics. The company and its employees are also committed to volunteering service and giving through the AAG foundation.

American Advisors Group Loans

Loan Types
HECM Traditional
HECM for Purchase
HECM Refinance
Proprietary Reverse Mortgage
Payout Options
Lump Sum Payment
Monthly Payments
Line of Credit
Appraisal Fee
$450

Loans - 10 / 10

American Advisors Group (AAG) offers the three different types of Home Equity Conversion Mortgages (HECMs, or reverse mortgages) from the Federal Housing Authority's program. They also provide borrowers with Proprietary Reverse Mortgages, also known as Jumbo Reverse Mortgages, which many lenders don't offer. All of these can be paid out either as a lump sum, monthly payment, or line of credit. AAG's appraisal fee is fairly standard for the industry at $450.

American Advisors Group Consumer Experience

Total Consumer Financial Protection Bureau Complaints
116
Site Features & Mobile App
Home Equity Calculator
Online Quote
BBB Rating
B+
Number of BBB Positive Reviews
128
Number of BBB Neutral Reviews
4
Number of BBB Negative Reviews
16
Trust Pilot Rating
8.4 out of 10
Date Collected
2017-08-17

Consumer Experience - 10 / 10

American Advisors Group has uniformly good customer reviews across a variety of different consumer-based review websites, and very little complaints, compared to similar companies. Borrowers agree that AAG's commitment to customer service and education is outstanding, with various tools and resources on their website. These include a home equity calculator, free info kit, and professional advisors available for phone consultations.

Contact & Additional Info

Homepage URL
Company Phone
(866) 948-0003
Headquarters Address
3800 W. Chapman Ave. Third Floor, Orange, CA, 92868
Mailing Address
3800 W. Chapman Ave. Third Floor, Orange, CA, 92868
Year Founded
2004

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36 Customer Comments & Reviews

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L
louise c
Virginia Beach, Virginia
12/12/2016
worst company....no knowledge of what they are doing..kept me jumping through hoops..knowing I would not receive the loan...wasted a lot of my time...do not use this company


Ed P
, Oklahoma
12/11/2016
In checking with different companies on Reverse Mortgage, I have never dealt with any so rude and uninformed as AAG. Cut my losses quick and moved on!


A
annebigredfan@yahoo.com
Omaha, Nebraska
12/6/2016
What a mess. Worst experience ever. Contacted AAG on 8/16 from website. Received phone call on 8/29 from Christine Le, Reverse Mortgage Professional. Conducted phone prequal same day and set up counseling session for 9/7. Christine Le claimed to be a 15 yr professional. She was unable to answer many of the questions we had and put us on hold multiple times to "ask her manager" for the answers. While this in and of itself was not a huge issue it was the start of 14 weeks of delays, misinformation and complete loss of trust in AAG as a Reverse Mortgage Lender. Specific complaiints are: Being told the process could be completed by AAG in 6 - 8 weeks - we cancelled our application at 14... Read More


M
Margaret
Pasadena, California
11/30/2016
We had a problem with them because earlier in the year we were thinking about refinancing our reverse mortgage since the property is owned by my mother we are waiting for her to Decide even tho she made me power of attorney we still are trying to find a good company so I went on the site to see what rate we could get and they sent me a little link and it was a virus anybody will take thier time for to Decide


C
Charlie A
Fullerton, California
11/28/2016
The AAG loan officer I worked with was knowledgeable and I was educated and walked-through on everything I wanted to know. I don't even want to know what their phone bill is. I would recommend this outfit to anyone. My tenure payments came in at a higher monthly amount than I was originally hoping for. I am quite happy.


R
Ralph B
Tiverton, Rhode Island
9/21/2016
Originally, I initiated the reverse mortgage process thru AAG and, as you might expect, the "loan office" was very attentive to my needs. That all seemed to change once I was more involved in the process. Suddenly, email that I sent questioning some of the instructions I received were not answered or answers were seriously delayed. The "loan officer" claimed that he had a medical condition which interfered; he did apologize. But after an extended delay, and on the verge of making a final commitment, I cancelled the transaction. My point to the "loan officer" was that I could not do business with a firm that had such a casual attitude. Even in the face of medical issues, no arrangements... Read More



Top Rated
Our Partner
10 / 10
  • Our # 1 Choice, BBB Accredited, #1 Reverse Mortgage Lender in the nation
  • Meet with a Licensed Professional to discuss your personal needs, depending on your location.
  • Customer service agents readily available 24/7 to answer your questions
  • Approved Member of US Department of Housing and Urban Development
  • 96% Customer Satisfaction Rating
  • Eligibility: Age 62+, $100K+ home value with 50%+ equity
  • Free Information Kit on Pros & Cons