Travelers Renters Insurance Review

Rating: 8 / 10 (Very good)
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Founded in 1853, Travelers is one of the largest and most well-established personal and commercial property and casualty insurers in the United States and abroad. The company offers both business and personal insurance products, including car, home, renters, condo, and landlord insurance policies backed by their superior financial strength and over 160 years of industry experience.

How is Travelers rated?


Financial Strength
Pricing & Discounts
Customer Experience

Overall Rating: 8 / 10 (Very good)

Travelers is a solid insurance provider of both auto and home insurance solutions for businesses and individuals. The company has an impressively long track record, enjoys an excellent financial reputation, and has received less than the national median ratio of complaints with regard to their home insurance policies. Travelers renters insurance plan covers everything from bodily injury and property damage liability to living expenses and medical payments. They also extend several attractive discounts and optional plan riders financially savvy customers are sure to appreciate. Overall, Travelers is a safe choice for people looking for a one-on-one insurance experience with a large range of coverage options for themselves, their property, and their valuables.

Travelers Coverage

Coverage - 8 / 10

Travelers offers a larger variety of coverage options when compared to similar-sized providers. Their renters insurance policy includes bodily injury liability and personal property protection as well as additional living expenses and medical payments coverage. Optional coverage includes a personal property replacement cost and valuable items plus, which provides protection for special objects such as jewelry, fine art, musical instruments, collectibles, and home computers. This last option covers a variety of losses and can provide higher coverage limits, with no appraisal required.
Basic Coverage
Personal Property
Personal Liability
Loss of Use / Additional Living Expenses
Property Valuation Methods
Replacement Cost

Pricing & Discounts

Pricing & Discounts - 8 / 10

Travelers renters insurance offers discounts for installing home and fire safety equipment such as alarms, indoor sprinkler systems, and smoke detectors. They also extend discounts for people who bundle their auto and renters insurance policies and remain claim-free for a specified period of time. As for coverage amounts, Travelers states that most renter policies provide a $100,000 minimum of financial protection against bodily injury or property damage to others while in the policyholder's apartment. This includes damage caused by the policyholder's children, pets, and even personal activities such as sports.
Maximum Liability Coverage
Property-Level Discounts
Burglary Protected
Fire Protection
Sprinkler System
Security / Lobby Staff
Policy Discounts

Customer Experience

Customer Experience - 8 / 10

Travelers Companies, Inc. is a BBB-accredited enterprise with an A+ rating based on 27 total customer reviews, most of them negative. The company does not have a presence on TrustPilot, which makes it difficult to ascertain whether Travelers enjoys a good reputation among their clients. However, according to customer satisfaction surveys carried out by market research companies, Travelers is typically ranked as an average provider in terms of customer satisfaction.

Customer Ratings

BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
NAICS Total Complaints 2016
*The NAICS complaint ratio (in this case 0.0) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Financial Strength Ratings

Financial Strength - 8 / 10

Founded in 1853, Travelers is a major player in the property and casualty insurance market boasting both extensive industry experience as well as superior financial strength. This last point is substantiated by "A" (Excellent) financial strength and long-term issuer credit ratings from all major U.S. credit rating services including Moody's, S&P, and A.M. Best.
The Travelers Companies, Inc.
Standard & Poor's Financial Rating
Moody's Financial Rating
AM Best Financial Rating
*The above information reflects the financial strength of the underwriter of the Travelers renters insurance policies: The Travelers Companies, Inc..

Contact & Additional Information

Homepage URL
Company Phone
(888) 522-0118
Headquarters Address
485 Lexington Avenue, New York, NY, 10017
Year Founded

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Top Rated
Our Partner
10 / 10
  • Over 84 years of industry experience
  • Protect your belongings in & out of your apartment
  • As low as $4 a month if bundled
  • Covers fire, theft or vandalism
  • Offers guest injury protection
  • Get an online quote or talk to an agent