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Pets Plus Us Canada Pet Insurance Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
54 Customer Comments & Reviews - see all comments
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Pets Plus Us is a pet insurance provider offering coverage for Canadian pets. The company permits pet owners to purchase insurance against accidents only, accidents and illnesses, and routine veterinary care. You can choose your own co-pay with Pet Plus Us covering either 70%, 80%, or 90% of eligible claims. The insurer is located in Oakville, Ontario.

Pets Plus Us is a fairly new pet insurance company that provides pet insurance services in Canada. It offers three major types of pet insurance policies, Accident, Accident and Illness, and Wellness Care. Policies are also offered separately for cats and dogs with three distinct deductible and co-pay options for each.

Plan Details

Waiting period

Accident 48 hrs. Illness 14 days. Additional benefits 48 hrs.

Out of country coverage

Yes, when traveling within the United States with your pet.

Age limit

No, however dogs 8 years and older (6 years or older for giant dog breeds), and cats 8 years and up must complete Senior Requirement testing. 

Annual deductible

Age-based, annual deductible

Claim limit

$5,000 Accidents Only 

Accident and Illness Plans $7,500 or $15,000

Cancellation policy

Cancellation takes effect on the next month’s payment due date following the date the cancellation request was received. A refund of the premium paid will be given when a request for cancellation is made 30 days from the date of a completed application.

How much is it going to cost you?

Co-pay and co-insurance

Your share 10%, 20%, 30% (Accident and illness plans)

Your share 20% (Accident plan)

Deductibles

Accident Plan

$100 annual deductible

Accident and Illness Plans

You choose from three options. Deductible increases are based on the policy anniversary date and not your pet’s birthday

Dogs

Pet’s Age

Option A

Option B

Option C

Under 5 years

$100

$200

$300

5 to 10 years

$300

$400

$500

Over 10 years

$500

$600

$700

Cats

Pet’s Age

Option A

Option B

Option C

Under 5 years

$100

$200

$300

5 to 10 years

$200

$300

$400

Over 10 years

$300

$400

$500

Reimbursement policy

Not later than 6 months from treatment date or within 60 days of the date when your policy terminates.

What does it cover?

Accident and Illness Plans

  • Hospitalization
  • Surgery
  • Hereditary conditions
  • Diagnosis
  • Prescriptions and medications
  • Behavioral therapy
  • Veterinary services
  • Prescription diet foods 
  • Prescription diet foods (up to 2 months per policy year, limit of $50/cat, $200/dog)
  • Medical devices (up to $1000)

Alternative therapies covered:

  • Acupuncture
  • Chiropractic services
  • Hydrotherapy
  • Massage therapy
  • Physiotherapy

*** Co-pay and deductibles applies

*** Alternative therapy treatments covered if provided by a licensed veterinarian and related to an eligible accident or illness

Wellness Care

Pets Plus Us offers Wellness Care as a stand-alone plan. With it, you pay your monthly fee and schedule veterinary appointments according to your pet's age and selected Wellness Care benefits. You are then reimbursed for 100% of the pre-selected services.

Puppy/ kitten 7 weeks - under 1 year

  • Fecal test
  • De-worming
  • Spaying or neutering
  • Microchip
  • Three visits (2, 3, and 4 months of age) for physical exam and core vaccinations.
  • Blood profile
  • Flea treatment and prevention
  • Heartworm testing
  • Heartworm prevention

Dog/ cat 1 year - under 8 years

  • Exam and vaccinations
  • Blood profile
  • Fecal test
  • De-worming
  • Urinalysis
  • Dental care
  • Nail trim
  • Flea treatment and prevention
  • Heartworm testing
  • Heartworm prevention (dogs only)

Pets ages 8 years and over

  • Exam and vaccinations (1 exam/ policy period)
  • 6 month follow up exam (1/ policy period)
  • Blood profile
  • Fecal test
  • De-worming
  • Urinalysis
  • Nail trim
  • Dental care
  • Heartworm testing
  • Heartworm prevention (dogs only)
  • Flea treatment and prevention

Additional benefits

  • Boarding kennel or cattery fees—up to $1,000 per incident if you’re hospitalized and can’t care for your pet
  • Cremation and/or burial if related to a covered condition—up to $1,000 if your pet passes away
  • Holiday trip cancellation—up to $1,000 per incident (If your pet has a medical emergency)
  • Lost pet advertising and reward—up to $1,000 per incident (if your pet goes missing)
  • $50  tribute donation to a pet charity in honor of your pet (if your pet passes away)

*** No deductible or co-pay applies to any of these Additional Benefits.

What’s not covered?

Accident and Illness Plans

  • Pre-existing conditions
  • Any reproductive system expenses (spaying, neutering)
  • Vaccinations and routine procedures
  • Elective procedures
  • General policy exclusions

Free Blue Ribbon Benefits

When you purchase a Pets Plus Us policy, you become a Blue Ribbon Benefits member. Blue Ribbon Benefits include:

  • Free access to the Pet Poison Helpline, our PetHelpFoneTM and Compassionate Care Line
  • Up to $1,000 in Emergency Medical Coverage if your pet incurs a life-threatening injury while lost.
  • A subscription to Modern Cat or Modern Dog magazine.

Please note Blue Ribbon Benefits and FLEX Care are not offered in Quebec, and related documentation is published in English only.

Summary

Pets Plus Us is a good pick for pet insurance as the company does not discriminate based on age or increase premiums based on claim history. However, annual deductibles do increase every five years but will never go up more than $100 at a time. It's also worth pointing out that Pets Plus Us' deductible only has to be fulfilled annually and not on per condition/incident basis. The company will also cover alternative treatments so long as they are administered by a licensed veterinarian. 


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Customer Comments

Loading Reviews ...
rikkroondijk
3/23/2021
I have got to say with my previous dogs I never had any problem with Pets Plus However now since we adopted a 6 year old re-homed dog end of August 2020 i have nothing but trouble. There is very little medical history, 1 previous vet report about neutering and shots. I have been paying Pets Plus us since September, 6 months, they keep asking for the same information that they already have and confirmed receiving in September by email. Now they cannot pay out claims from our vet because of "missing" information, information that they confirmed to have received September 16. They refuse to acknowledge that they sent me an email confirming that they received the info. never seen... Read More
4 People found this helpful.


njohnson1171
2/20/2021
We were switched to this company when PC dropped out of the pet insurance market. Pets Plus us is the worst. Having worked in insurance for 8 years I understand what a contract of indemnity means. They seem to delay every decision in perhaps the hopes that we will give up. Mid year our policy renewed and due to our dogs age we went to a $500 copayment. Fair enough, its in the contract after all. Our dog gets $200 of allergies shots every month so no doubt this is a financial loss for them. After the first 3 treatments were under the copay, the next 2 mysteriously didn’t show in the online portal. Our vet sends the bills but they never show up so I send them manually. I have tried three... Read More
4 People found this helpful.


nourbrifkani
12/8/2020
You guys are lying about all of the above services you advised this good services to me before I rolled with you guys and after you got me doing so many expensive test for my dog for you guys to accept him and I choose the most expensive deal for him, since six months ago I am paying $110 dollars because I get 10% discount from Costco other wise it would have been over $120 dollars , and when I submit my receipt to you guys it’s got denied all and on top of that it’s taking you guys months to reply to me; if I knew this couple of months ago I was going to save my self couple of hundred, It’s basically ripping us off with a big smile, I don’t recommend any one to pay them by in rolling... Read More
4 People found this helpful.


G
Gerry
12/8/2020
I find the customer service to be lacking Always friendly, but not results Unanswered emails and phone calls Still have not received any payment for end of life services What a joke
4 People found this helpful.


cindyeline
11/28/2020
This is my first ever pet insurance for my adopted 2 years old cat, and WOW, what a terrible experience dealing with PetsPlusUs! My cat started having urination problem in September 2020. At the time I have had the insurance for 5 months. After taking him to the vet in October 2020, he went through all the physical examination, blood exam, urine analysis, X-ray procedures to find out what the problem he had. The result was because his urine has a higher-PH level and tiny phosphorus crystals formation. The vet also prescripts the prescription cat food for my cat. After submitting the claim of all the exam, the insurance started asking me to send all the health history of my cat. I submitted... Read More
4 People found this helpful.


contact.shanedaly
11/25/2020
They will look for any possible way not to pay you out. Don't trust the fake reviews! I promise you, you'll end up out hundreds or even thousands of dollars if you ever need to make a claim. On top of that, the customer service is absolutely horrendous. It will take you a week to hear back after sending an email, and good luck getting through over the phone. Be warned!
4 People found this helpful.


Kelly M
5/30/2020
Scam. I cancelled with PCPet Insurance in 2015 and was charged and reimbursed until 2018 when they offloaded their pet insurance to Pets Plus Us. I asked to cancel after still being charged in 2019, and there was no response or follow up. I am still being charged for a dog that died of old age in 2019.
4 People found this helpful.


Matt D
3/10/2020
I got lied to about coverage limits and was stuck paying $5000. Stay away at all costs.
4 People found this helpful.


pingugu2013
10/12/2021
This insurance company seems a lie company. They will find any excuse to reject the claim. I have the vet's letter to prove my dog never had the "pre-existing" disease but they just simply not to pay. How come Costco also select this company to be in Costco's website? Stay away from this Pets Plus Us, a lie company!
3 People found this helpful.


jorelpryce
7/28/2021
after paying for years they have decided not to help me with my cat's cancer treatments. I have received not a single penny from them, and spent thousands. absolutely useless, anti-consumer practices. I am probably extra angry because this all happened during the pandemic and now we're about to lose a family member. Thanks for nothing Pets Plus Us.
3 People found this helpful.



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