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Rating: 10 / 10 (Excellent)
1,018 Customer Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.
 
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Call: (877) 418-7310

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

 Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.

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Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.

Protecting What Matters Most

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Latest Terminix Reviews

8.55
Based on1,018 Reviews fromTerminix customers
Rachel W

2/1/2024
your company sucks .. the same guy has been doing my apartment for over a year and cannot get rid of ther bed bugs and your employees are rude as hell

R
Richard W

7/12/2022
I have been a customer with bimonthly service for over 16 years. Over the last two years they applied huge increases to my costs for this service. Last May my technician told me that if I called customer service, they will lower my cost for service. I called customer service, and they agreed to lower my cost by $15 per treatment. In July after service, I was charged the full amount. When I called customer service, I was told that I should have been charged the lower amount. They said someone would contact me within two business days. That didn’t happen even with me contacting them two other times.

S
Sheryl K

6/28/2022
I entered a year contract, paid for the first visit and have been trying to get my initial service. They scheduled it and never showed up or called me. So I called the office. And called again. And called the main number. And called again. Each time I called, I received a promise that someone would take care of it. It has now been 3 weeks since the date of the contract. Who runs a business like this? We just need pest control.

wayside.hoa.pns

6/4/2022
If you are considering Terminix as your pest control company in Pensacola FL, make sure you are on the property when the technician is scheduled to treat your property, so you will know you have been serviced. More importantly, make sure you watch the technician as he/she services your property, so you can be sure you are getting the service you will be billed. As expensive as everything is these days, don’t assume 1) the technician showed up and serviced your property and 2) if they did show up, that they did what you are paying for!! We have had Terminix “service” our property for the last 22 years, assuming we were getting serviced, only to find out that we weren’t. The invoices came... Read More

dynamite385

3/24/2022
Terminix is a very bad place to work for they expect way to much out of us and treat us like we are just a number they let me go without any warnings or write up's , they miro manage us and threatened us for every thing we do, and also over charge customers for work they offer when you can pay a trusted company a fraction of the price, so save your money and don't use terminix I was with terminix for 6 years and I'm glad to be out a lot less stress for me now

C
crystal D

10/8/2021
0 stars is what it should be they scheduled for Tues oct 5 at 8am noone showed up I called they said they had the 6th even tho my email said the 5th.. So they said wed at 8 am they called to say they wasnt available on wed and rescheduled for today(Friday the 8th) they text at 9 saying noone was available and rescheduled the 23rd...I called to cancel because I was having a party and wanted the bees taking care of....worst service ever!

mbloom7178

9/8/2021
This company doesn’t not get back to you once you have paid your renewal and start up fees

Randi L

7/24/2021
I would not under any circumstances use this outfit again! I own a 1920s era bungalow which, in keeping with the building practices of the day, the entire house is raised about two feet off the ground. Eight of my pet cats which I loved and raised from kittens for over ten years "hid out" beneath the house when they were not IN the house with me. When the Terminix representative came out to inspect the house I explicitly told him that it was imperative that my cats NOT be under the house when the tent went up. He assured me that before they began to tent the house they would flush the cats out from beneath the house with tear gas and look for any cats remaining thereunder.... Read More

Dian G

7/23/2021
COMPANY LIES! Don't believe anything they say on the phone. Had my niece sign me up for a 'free inspection'. Then my realtor and I verified everything as I was out of state and was told the same thing. Low and behold I got charged when I immediately didn't buy into their sales pitch. The truth was I didn't get the house. Then some rude lady said when I called about, it that they told me they were going to transfer service from the current owners to me with or without signing anything and charge me. Thank goodness my bank wouldn't approve my loan on that place because clearly, this company is a trap. Feel bad for whoever gets the house and gets Terminix trying to hoodwink them. I feel like... Read More

A
Ann

7/6/2021
If I could give zero stars, I would. Our regular service technician showed up without his uniform on a Friday and scheduled an appointment to meet with me the next day on Saturday to lay rat traps. We have a significant rat infestation and were eager to get it taken care of. The fact that he wasn't wearing a uniform should have been a red flag, but since he was our regular technician, I didn't question it until he failed to show up to our scheduled appointment the next day. My impression is that he was trying to do this off the books, as I never received a proper written estimate, and he verbally quoted the price without any official documentation. After not showing up, he did not answer... Read More

N
nancy m

6/5/2021
I have been with Terminix for over 16 years & since moving to Ky, have had one problem after another with their Huntington office. Many no shows, no calls, no return calls, one lie after another. They have been overcharging me, they charge me for 4000 sq ft & I only have 866 sq ft. They claim to have done service & took pictures of someone else's house. I have not had a quarterly since Sept of 2020. It is the worst customer service, they could care less about their customers! They show up without an appt, but won't show up with one, after waiting all day & putting all our animals up for the day. Read the reviews, this company is going down hill fast! Buyer Beware!!!!!

mworobec86

5/12/2021
What a rip off with no customer service. I met with 2 different employees about bed bugs in my moms home and my place. I know they transferred from my place to hers as I had Protec come in and fail at eliminating them months earlier. They quote me at 400 for my small apartment and over 1000 for my moms duplex pre inspection. After inspection they tell me they can't do my house because they legally need to find bugs and my place was too clean - go figure i would clean my place before I had strangers tear it all apart. They find evidence at my moms and proceed to spray for the almost 1200, telling me they would follow up in a couple weeks as bed bugs need at least 2 sprayings. They also... Read More

erinlhirbour

5/5/2021
I don't know how this has ever received 5 stars. I'm deeply regretting purchasing this service and wish I read a review to tell me not to. We were given numbers and told to call and that people would personally come out and remove the mouse if caught and also remove the mouse traps. After that, we have contacted terminex and the sales rep/installer with the numbers they gave us multiple times (over 6...) and haven't heard a word. My husband ended up removing the 1 mouse caught after we were told we might have quite a few. It's been over a month since they said that they would come and remove the traps and we still haven't had a call back or response to remove them. I would suggest going... Read More

K
kerry s

4/17/2021
If you like being lied to and aggravated this would be the place to call. customer service are liars

P
Philippe P

12/29/2020
I have been a Terminix customer for years. In April 2020 I bought a pest exclusion for my house for around $1,000 and as of December 21, I still have pest in the house waking me up at night and running in the ceiling. I have a one-way trap installed 2 months ago that Terminix never came to remove (Needless to say that it didn't help) and never followed up on. I have been calling several times a week for the past month to get: 1. reimbursement since they cannot get the pest problem resolved for the past 9 months after coming at least 5 times to my house. 2. I have asked this issue to be escalated several times and nobody has called me back although I get promises that someone will... Read More

taylorbuildingsupply

8/26/2020
ZERO customer service. I have been trying to get a hold of someone to pay for an estimate for over a week now. Can't get anyone to return my calls. They respond to FB message but then don't follow up.

ilansofficial

8/18/2020
They charged me $1500 for a service they couldn't provide, I requested my money back and they kept hanging up the phone on me. I called Terminix because I have some issues with pest and I needed a professional company for pest control. They sent a salesperson over (Troy) to give me a quote on Monday (August 10th) and I agreed and paid $1377 for pest control and $119 for anti-insects spraying all around the house. The salesperson guaranteed that I won't have any insects for 3 months and that the pest control team will service me attic and block all entrances and clean all the dead rats from there, they will block all entrances around my house to prevent rodents and animals from entering the... Read More

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Andrea

8/6/2020
I was very clear the only problem was clothes moths and that was what I needed service for. After I called to say I still have the same problem, I was told there is no treatment for clothes moths. I canceled the service and ask for a refund. Service Manager Dan Headrick called about a week later. He tried to tell me I got the service I signed up for. I let him know I did not. He finally said I would get a refund. I waited a week, no refund. I called him and he said he didn't know why I hadn't received my refund. He said he would "walk it over to them right now." That was Tue 8/4/20. Today is Thu 8/6/20 and I still have no refund. I tried to call him today, got no answer, but did leave a... Read More

P
Patrick H

6/30/2020
I had them perform a one time spray at my home, which they charged me $189. The salesman who initially signed me up said to call the technician if I still have insects within 30 days after the initial spray for extra service, and I would not get charged. I texted the technician, and he did respond but never came out to my house again to spray. I still have insects that they said the treatment would take care of—the worse $189 I have ever spent.

A
Ann B

6/30/2020
Your warranty is not worth the paper it is written on. You have done everything possible to pass the buck and avoid standing behind your product. I had a termite contract for six years. Once we discovered termites, Terminix began to come up with excuse after excuse. They ignored my phone calls. I guess they thought I would go away. I am now in process of hiring an attorney to get the damage repaired. We had been under contract since the cabin was built.

vic.lenza

6/12/2020
Signed up because of a termite issue in 2019. Termites were handled, but mice and bugs not so well. The technician staff is friendly and puts their best foot forward, but their hands are tied by poor company policies designed to gouge more cash from you. It has taken 4+ days to try and cancel and they have pulled every tactic to avoid me from doing that until they pull out the bait stations first. Pretty much they want to come quarterly, do as little as possible, and sit back and collect. Great philosophy if you are doing a good job, but not the case. I feel the bait has been more than paid for and you need to take it back? Avoid them like the plague! Easy to say I do, harder to... Read More

Phillip W

5/17/2020
Thank you for your prompt response and working with me! I appericate it immensly...and see on Tuesday!

mcrirents

4/18/2020
worst company, in middle of pandemic has collection agents calling for payment!

univarseman

2/4/2020
Terminix was contacted to handle my mouse problem. The mice were leaving droppings in the silverware drawer weekly. They sold me a plan claiming it would fix my mouse problem. Within a month my mouse problem got worse and they began leaving droppings in the silverware drawer daily. I called to see what they would do to rectify the situation. The agent who came out to inspect said the plan they sold me was mainly for bugs, spiders, and termites. Offered to sell me another plan to keep mice out and to handle the mice inside. I declined for obvious reasons and demanded they take steps to actually fix my problem before I would pay another cent. The agent sent informed me that he would get... Read More

berasar

2/3/2020
Hi, In simply words, Terminix stole my money 1) by promoting their services for stink bugs while knowing that their services were never a solution to stink bugs and never owning up to their word. When I asked for the refund of my money, the same people who sold me their services suddenly started to say that "that approval comes from the local store manager", which was never in the picture when they were taking my money. 2) The customer service representative tell you that they record the conversation they had with you. Reality is they don't record ANYTHING. After several calls, I started to ask them to read me what they wrote, I think this was the only way for them to forcefully write... Read More

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