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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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nicolas h
8/10/2020
Hi, unfortunately the original technician decided unilaterally to not do the interior of our home and attic even though it was part of that initial service and clearly discussed with the sales person who stopped by. Not sure why he decided on his own that it was not to be done. But we had to bring another technician who performed the job requested and contracted for. So thankfully they rectified if not it would have been a 1 star but second technician was way better and thorough.


J
Jake M
8/10/2020
Matt Kacey did an excellent job treating our bathroom ant problem. He explained everything that he was laying down (the gel, the bait, etc). I felt very comfortable with the service he provided. I also appreciated that he wore a mask and booties, as I just got the house cleaned. He was great.


J
Joyce M
8/10/2020
8-10-20 I was home all morning. No one range the door bell or knocked. I wanted to talk to the tech. There is an ongoing problem with mites all around the perimeter of the house to include foundation, siding, bushes. I need to speak to someone about this ASAP. Joyce Mohan


djdzontini
8/10/2020
Hi I'm Dawn Zontini I had my exterior sprayed and the guy who did it missed alot of spots on the outside I live in a very tall house and I didnt see one ladder brought out so he can get the top like I was told he would by the Rep Jacob...I was also told that the yard would be sprayed as well and it wasn't still seeing webs and spiders etc. Now I didnt have to pay this time but still not pleased but will get over it I just hope they do better next time! Thanks


M
Monya S
8/10/2020
James did a great job. He was very thorough, friendly and answered all my questions. James is definitely an asset to your company and I hope we have him again in the future. It is a person like James who will keep us as customers of Aptive. Bob Sparks


L
Linda P
8/10/2020
Jessie did a great job and was very thorough. He was friendly and polite.


Lou C
8/10/2020
Steve Amato checked-in to ask if there were any concerns before starting his service. I mentioned a couple areas that had ant activity. He mentioned that this was typical to the time of year and that he would pay particular attention to these ares. Nice job.


R
Ronald K
8/10/2020
Donnelle did an awesome job. I had called during the weekend to get a follow up service and one was scheduled for Monday. Eventhough it was raining, Donnelle went around the entire outside of my house and meticulously swept all of the spider webs away and then sprayed the entire thing. He had a great attitude and never complained once. He was very polite and professional. Thank you, Donnelle!


my4moquitos
8/10/2020
Technician was respectful and polite. Took time to review the parimeter to determine the best are to treat our pest problem. Was also very cautious about our pets to make sure that they would not be harmed by the treatment.


Patricia F
8/10/2020
Adan Dickinson serviced us today and he was a pleasure, thorough and very nice tech. I really appreciated questions and assured us he would do inside and outside.



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