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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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D
DALE D
8/14/2020
Very friendly / outspoken and knowledge. He performed his job and duties as required by us. We even forgot to mentioned a specific area inside the home after he left and responded immediately.


R
Raquel K
8/14/2020
Julio did an excellent job. He listened to all my concerns and gave me an honest answer about how he was going to take care of the pest problems that we have. He applied the treatments thoroughly and was very discreet and polite all the time.


Chevis R
8/14/2020
Did a Fantastic job. Very Friendly. Was patient with us moving our animals.


C
Corey V
8/14/2020
Brandon came back for my re-service, and did an excellent job. He took down all cobwebs left by previous rep, and treated the areas. Brandon also followed up with me to make sure I was satisfied with his work prior to leaving. Overall he did a phenomenal job. I would like to request Brandon as the rep who treats my house moving forward.


P
Phil
8/14/2020
My salesman and associated tech are professional and great at their job.


M
Melinda C
8/14/2020
The technician was very nice over the phone. I unfortunately forgot to unlock my back gate so that he could treat the back yard. I even spoke with him while at my house to help him access the backyard but he was unable to. The reason for the 3 stars is that in his notes, he wrote "Removed any harborage or nest activity found on front, back and sides of home" however he did not actually treat the back of my home as he was unable to access it. I would just like the notes to reflect what was actually done. In my line of work, documentation is everything, and I want to make note that he did not treat my backyard or the back of my house.


gregstreet30
8/14/2020
He was very helpful and,knew Exactly what was going on.great Service


J
Jackie j
8/14/2020
I just signed up with this company and they can’t the day after. I told the gal that came to our house that we had an ant problem out on our back patio and I asked her specifically if her treatment would take care of that she said yes. The technician came to do service the next day but told my husband that ants were a separate cost and that it could be added next time if we’d like, I am super confused on why it was not done yesterday when the lady said it would be and why she did not tell me it was extra?


T
Tranae G
8/14/2020
Very respectful. Even though my house was a mess he was still professional.


C
Charles S
8/13/2020
Although it was late in the day before he could get here due to weather, he still arrived and did a very thorough job. Very satisfied!



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