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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Katherine G
8/19/2020
My technician was very polite. He was able to do his work very quick too. Thank you so much!!

yanqiulin
8/19/2020
Kurt is very easy to communicate with, he understand my concerns, and take care of my house very carefully. Thanks, Kurt!

cassysmoot
8/19/2020
I unfortunately missed the door bell this morning. However, I watched the service from my cameras and this service is NOT worth $99. I can go to Home Depot and do what the tech did this morning. Terrible. I want to cancel. Not worth it.

C
Chris
8/19/2020
Aaron, our technician, was great. Quick and thorough service and friendly.

D
Diane
8/19/2020
Unfortunately I wasn’t able to be home when they did my service but I do have security and was able to see most of it. Looked very through and professionally done. Thank you!

Joan M
8/19/2020
All went well except he forgot to close the gate which is very important.

Monica C
8/19/2020
I was home and did not see the technician at all and nothing was left at my house to tell me what if anything was done. I believe a simple knock on the door to see if anyone is home and if we have any concerns about treatment should be standard protocol. This should of been our 3rd treatment and I have seen only an increase in spiders and bees around our home. I have already spoken to customer service and have another appointment scheduled. I am just concerned because if I was not home I would have assumed treatment was done when in fact it was not.

avelyn17
8/19/2020
I just completed a review but I forgot to mention the technician's name which was Jerome. Jerome was extremely courteous, respectful and provided great customer service. We really appreciated his pleasant demeanor and the service he and Milton (not sure if I have that name correct) provided.

G
George K
8/19/2020
Michael Weist talked to my wife and explained the service he was going to perform and asked her if there were any problem areas that needed additional attention. He was courteous and professional. Service was performed quickly and thoroughly.

P
Penne B
8/19/2020
Josh did an excellent job. He was very professional and covered all the areas that I asked for with great care.

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$150 off Pest Control In Your Neighborhood

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  • Residential and commercial pest control 
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