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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Shuna W
9/8/2020
Why am I paying to just spray the window seals .Every were I ask him to spray that’s against the law.

Matthew P
9/8/2020
Was very polite and respectful; all-around great guy. Respected my time which is important as I work from home.

tim.liliana
9/8/2020
I got the green card with George Smith’s name on it but it doesn’t appear that he did anything. There are spider webs all over the exterior of the house. Some have live and dead spiders in them. It was my understanding that you would spray the interior of the house this time. Please do not charge my credit card as you did not complete the work you promised. Regards, Tim Greer

A
Amy
9/8/2020
Was not able to access the $5 bonus link. He deserves it!!!!

Sohnytha K
9/8/2020
Agent once again showed up to my house prior to our scheduled time. He called me and then hung up on me mid convo (could have disconnected but never received a call back) He said he would be back at 5 but it is now 6:07 and when I tried to call him he sent me to voicemail. My appointment time was between 4-6! Also got an email that my service was completed and it wasnt!

Shaena C
9/8/2020
He was very personable and did a great job..thanks for being that guy

cathrynalston68
9/8/2020
Didn’t even know treatment was done. No notification that person was walking around our yard. Dogs didn’t even bark. However, we do have a pregnant dog and being we didn’t know when treatment was done, we weren’t able to keep dogs off wet area. Oh and the fact it rained most of the day. Will be leaving this company if this treatment doesn’t work. I requested wasp and bees to be treated also!!

F
Franchesca Y
9/8/2020
Martonyo was amazing! He treated all areas of request and was very polite! He went above and beyond today! He deserves a 5.00 bonus in which the link would not let me request for him. Thanks again Martonyo!

K
Kathy S
9/8/2020
Best service person we have seen yet! Described the products he used in detail which was so helpful. He was mindful of our cats.

monmontesa
9/8/2020
This was my first service so I can’t say how pleased I was yet. I will wait for the results. Based on the summary of the service I received sounds like a job well done.

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