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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Brian M
9/21/2020
I didn’t even know he was here. I would have liked to ask some questions about what eh was doing and where he was applying and I had some questions about possibly doing something for the yard as I noticed what appears to be a skunk digging but he had to have come and gone in a flash. I can tell you as I was on my couch, that to the best of my knowledge he didn’t even spray on my porch. Not saying he did or didn’t but I normally hear when someone come up the steps.


Jolene E
9/21/2020
Technician did not give 30 minute heads up, upon arrival, we had much less notice. Although it appeared technician did the job, we felt he was distracted because he was on a personal phone call for majority of the visit. He even asked my husband a personal question related to the phone call he was engaging in. We felt he was unprofessional and its unclear whether the job was done well.


benjgold12
9/21/2020
My house is covered in wasps. When I was sold Aptive, the salesman said they would rod all wasps. 1000 of them are currently swarming my house as I write this.


vpatel0526
9/21/2020
Poor Service this month, The instructions were not followed for the basement and back garage despite communicated over the text message, which is the usual way I've done so far. After the service was done, I called the number on my invoice to report it and I was said to have the service done on the next day, but no one called or got in touch past week. I am calling the customer service as I write this revicw and I've been holding for more than about 20 mintues. Given the time we are in for Pandemic, I understand a longer wait time, But despite of talking to the service agent who served us the day and he giving me assurance of coming back and take care of the concerns, no one showed up to ...Read More


dennistrone
9/21/2020
Antwan, did an excellent job of spraying the yard.. I did not receive a rat box , as was showing on the description of the job.


Pat K
9/21/2020
Fernando was great, prompt, and very knowledgeable . Thank you for sending him


william.w.chu
9/21/2020
He did a good job! Punctuate and professional. Job was carefully done with satisfaction.


lannyliem
9/21/2020
He applied the ant killer well to a lot of areas beyond the infected. Explained well and seemed to know the kind of the ants.


beekie67
9/21/2020
Did a good job. However today, I noticed the wasps rebuilding the "Live Wasp" nest again. When is my monthly schedule in October? Loaleen Beekman


das1022s
9/21/2020
not very cooperative, while spraying inside house dripping drops on the floor.



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